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Promenade Hotel Tawau

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114 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Gold Coast, Australia
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 October 2016

Stayed here recently. Seems to be the biggest hotel in Tawau. Convenient location. 3 Star standard hotel. Rooms tidy. Buffet Breakfast was ok... Egg Station was open and did a good omelette. Will stay here again....

Helpful?
Thank ScottWButton
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear ScottWButton, Thank you for staying at Promenade Hotel Tawau recently. Yes! Our hotel’s strategic location is indeed the perfect based for one’s business or leisure adventure as it is affixed to the largest shopping mall in Tawau town. We’re glad you’ve enjoyed our buffet breakfast at Cafe@Se7en (especially the omelette at the egg station), which is accompanied by the... More 

San Diego, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 September 2016

Stayed 4 nights. Breakfast was poor, out of eggs the first day. For the restaurant I tried the club sandwich which didn't have a fried egg, but egg salad drowned in mayo. The chicken wrap seemed to have the same stuff in it the coleslaw is covered in and was dripping wet, it was really unappetizing. Food aside, the rooms... More 

Helpful?
1 Thank Joey P
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Joey P, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedbacks and wish to apologize for the discomfort and inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. Once again, thank you for the valuable feedbacks. Regards, Anita Chung Group Director of... More 

Travellers are raving about these Tawau hotels

London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2016 via mobile

The hotel is advertised as a four star hotel, but I would not say that it is four star. The receptionist was helpful when we checked in, giving information about the ferry the next day. Breakfast was lovely. The carpet in the room was really dirty with even a clump of hair, think the cleaners need a new Hoover as... More 

Helpful?
Thank oc1_16
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear oc1_16, Thank you for staying at Promenade Hotel Tawau recently. We’re glad you’ve enjoyed your breakfast at our Cafe@Se7en! Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We... More 

Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 August 2016

Nothing much to complain or shout about. Accomodation is allright within accepted standard. The room is fairly updated, bathroom well if you expect it to be 3 to 4 star you might expecting more. Breakfast buffet is fair for this town standard. Definately abundance of improvement oppurtunities for the management to take note. Still better hotel in Tawau town as... More 

Helpful?
Thank mshahom
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear mshahom, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedbacks and wish to apologize for the discomfort and inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the... More 

Sydney
Level Contributor
62 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 August 2016

In August this year, I had to stay overnight in Tawau. It was my first trip to this town in Sabah and after frantic researching, I chose to stay at the Promenade Hotel since there is very little choice available in hotel accommodation here. Prior to arrival, I read some reviews from Tripadvisor, so I had some idea on what... More 

Helpful?
Thank BirdPinoTrollFin
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear BirdPinoTrollFin, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedbacks and wish to apologize for the discomfort and inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the... More 

KUALA LUMPUR, Malaysia
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 August 2016

When you go to any 4 star hotel, there must be "egg station" during brekafast. This is the basic where the guest can order some kind of egg dishes. This hotel closed the egg station during peak time., giving reason every staff is busy. When we complain to the manager, she said no, we have egg station, the second day... More 

Helpful?
Thank FAZLI H
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear FAZLI H, Thank you for staying at Promenade Hotel Tawau recently. We would like to thank you for your constructive feedbacks and wish to apologize for the inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to be of service to you again in... More 

Kota Kinabalu, Malaysia
1 review
Reviewed 12 August 2016

Stayed in Promenade from 9 - 12 August 2016. In fact just checked out today. What made me write was the below average breakfast spread served. For 2 days there were no cooked-to-order eggs available. Not only that, the sausages served are of lowest quality I've seen in any rated hotel. The porridge and condiments were thin and uninviting. Chicken... More 

Helpful?
Thank AlvinSCChan
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear AlvinSCChan, Thank you for staying at Promenade Hotel Tawau recently. We would like to thank you for your constructive feedbacks and wish to apologize for the inconveniences caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to be of service to you again in the... More 

Sabah, Malaysia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 August 2016 via mobile

This is my first stay although I've been going to Tawau for work for years. Finally decided to give this hotel a try and made my booking via Agoda. First off, I am pleased to note that the hotel room was as advertised. (Sometimes hotels are helped by very creative camera angles.) I got the king size bed I requested.... More 

Helpful?
Thank roscha
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear roscha, Thank you for staying at Promenade Hotel Tawau recently. We’re glad you enjoyed your stay with us, find our room comfortable and enjoyed our buffet breakfast spread. We would also like to thank you for your compliments and constructive feedbacks. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement... More 

Kota Kinabalu, Malaysia
1 review
Reviewed 11 August 2016

Was staying in this Hotel for 3 nights, weekdays and enjoyable and rilaxing stay i would like to say. forgot all the negative & bad parts of this comment, its a 4 star hotel in town of Tawau, great view & peaceful Lobby. The front desk staff is very helpful and provide good support. Choose a Non smoking room that... More 

Helpful?
Thank Sir_Engy
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Sir_Engy, Thank you for staying at Promenade Hotel Tawau recently. We’re glad you’ve enjoyed your 3 nights stay with us. Yes! All our guest lifts are fitted with security access card with guests’ safety in mind. Our hotel’s strategic location is indeed the perfect based for one’s business or leisure adventure as it is affixed to the largest shopping... More 

Warsaw, Poland
Level Contributor
125 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 8 August 2016

In fact, the hotel is the best choice in Tawau. It is located in the centre of the town, close to the shopping mall. It saw better times and require more touch-up or even renovation. Staff is very helpful but struggles with the communication in English. Breakfast was simple - local dishes. No problems with check-in/check-out processes.

Helpful?
Thank Artur D
24-7feedback, Group Director of Sales & Marketing at Promenade Hotel Tawau, responded to this review

Dear Artur D, Thank you for staying at Promenade Hotel Tawau recently. Yes! our hotel’s strategic location which a perfect based for one’s business or leisure adventure as it is affixed to the largest shopping mall in Tawau town. Thank you for your favourable feedbacks on our service personnel. We are confident that your kind words would boost their morale... More 

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge

Additional Information about Promenade Hotel Tawau

Address: Eastern Plaza Mile 1, Tawau 91000, Malaysia
Region: Malaysia > Sabah > Tawau Division > Tawau
Price Range: €31 - €39 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Promenade Hotel Tawau 4*
Number of rooms: 178
Reservation Options:
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Questions & Answers

Questions? Get answers from Promenade Hotel Tawau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always seek for end south rooms for better sunrise and internet connectivity”
 of 5 bubbles mshahom, 25 Aug 2016 | Read review
“Check the breakfast setting, do they have egg station.”
 of 5 bubbles FAZLIH, 13 Aug 2016 | Read review
“Higher floors give better view”
 of 5 bubbles ArturD_11, 8 Aug 2016 | Read review
“rooms can accommodate an extra bed for RM60 (with breakfast)”
 of 5 bubbles mr4lfredchan, 27 Sep 2015 | Read review
“Room with sea view are better”
 of 5 bubbles JaimeKavitha, 7 Jul 2015 | Read review
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