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Terrifying, at best. Since I was traveling alone, I was too afraid to stay all night. I left after 3 hours of trying to make this work because I prepaid. Sooo many warning signs at check-in including the man who came in and said there...More
Date of stay: November 2018
Thank Kem S
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded 5 days ago
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to...More
Anita, Valencia and Team exhibited excellent customer service and a caring family attitude from the time I walked in the door until I checked out. My room and accommodations were clean. I had a small issue with one of the utilities, but it was resolved...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Date of stay: March 2018
Thank Fredrica S
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded 15 March 2018
Fredrica, thank you for your gracious review of Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate...More
I had the pleasure of staying here and the rooms were great. Anita at the front desk was very pleasamt and handled anything i needed prompt and with a smile. My linens and towels were changed everyday amd it was just an overall good experience.More
Date of stay: October 2018
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded 18 October 2018
It is a pleasure to know about the excellent service you received from our staff at Extended Stay America. Everything our team does is aimed at providing each guest with a great experience, so thank you for taking the time to recognize Anita’s hard work....More
Stayed here for two nights. Rooms were ok for the price. Great location, not far from the braves stadium and Cumberland mall, also only about a 10 minute drive to downtown. Can’t really fault the room except that the carpets could really do with a...More
Date of stay: September 2018
Thank Jonathan G
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded 3 September 2018
Thanks for being our guest. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. We value your feedback as it will help us improve our facilities moving forward. We hope...More
We r staying in extended stay america cumberland in Atlanta...
Apartment layout is good but they dont giv hoysekeeping service everyday...nobody comes to clean apartment...lobby level people r uninterested to lusten ur quiries..
My gas stove n phone was not working..we went 2 complaint about...More
Date of stay: August 2018
Response from 00esa, Manager at Extended Stay America - Atlanta - Cumberland MallResponded 11 August 2018
Thank you for reviewing our hotel. We are sorry for the difficulties you and your family had during your stay and that our staff was not responsive to your needs. We take such comments very seriously and are sharing it with our entire team to...More