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Quality Inn Richmond Hill

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Traveller (39)
Room & Suite (20)
Pool & Beach (4)
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Overview
  • Excellent12%
  • Very good17%
  • Average21%
  • Poor18%
  • Terrible32%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (90)
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1 - 5 of 89 reviews
Reviewed 2 weeks ago via mobile

Terrible experience. Room was dirty and smelled musty. Had to use my rescue inhaler twice and my eyes were still irritated next afternoon. Bathroom was the only thing that was clean. Floors were oily. We were told this morning that it was a pet room....More

Thank cdsteele
Response from MasterkeyHospitality, Guest Relations Manager at Quality Inn Richmond HillResponded 1 week ago

Dear Valued Guest, Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas, but we are glad that our front desk staff was able to help you to the best of her abilities. We...More

Reviewed 4 weeks ago

I have stayed at many "cheap" hotels traveling over the years, but this was the first genuinely terrible experience I have had. The first night, people in an adjacent room were yelling and screaming until at least 3am. I could hear every word they said...More

Thank vthokie17
Response from MasterkeyHospitality, Guest Relations Manager at Quality Inn Richmond HillResponded 4 weeks ago

Dear Valued Guest, We are so sorry to hear about all of the inconveniences you encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. We are very sorry that you were so...More

Reviewed 30 March 2018

Although the rate for our room was very low, this hotel was not worth even that. Instead of patching all the problems in the room, this room needed a complete make over. The bathroom was horrible and the room had bugs. Our room was so...More

Thank Kathleen R
Response from MasterkeyHospitality, Guest Relations Manager at Quality Inn Richmond HillResponded 4 April 2018

Dear Kathleen, Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. We appreciate your candid feedback and have used it to improve and provide a better experience for our guests. An exterminator was...More

Reviewed 26 March 2018

It was getting dark, so I had to stop for the night. The front desk person was very pleasant. Room was clean and pretty comfortable. The property, is in a time warp! Breakfast better than most, but in a huge old room. Very outdated!More

Thank Kone07
Response from MasterkeyHospitality, Guest Relations Manager at Quality Inn Richmond HillResponded 27 March 2018

Dear Valued Guest, Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize that you found the hotel outdated. I have shared your comments with the proper department heads to ensure...More

Reviewed 20 March 2018

Stayed here Sat.night, 3/17 and got the last overpriced hotel room in Richmond Hill. This was the most dilapidated hotel room I've ever stayed in. Paint was peeling on walls in several spots, paint streaked on curtains, carpet was torn, electrical outlets did not look...More

Thank Tim J
Response from MasterkeyHospitality, Guest Relations Manager at Quality Inn Richmond HillResponded 22 March 2018

Dear Tim, We appreciate you taking time out of your schedule to post a review regarding your recent stay at our hotel. We're deeply sorry to hear that we failed to meet your expectations in several areas. Your comments have been forwarded to the appropriate...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$62 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$62 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (39)
Room & Suite (20)
Pool & Beach (4)
Dining (3)
Questions & Answers
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robert m
11 February 2015|
Answer
Response from bilewis | Reviewed this property |
It's a little hard to remember but I do recall a large room off the attached restaurant that had a number of items. Eggs, waffles, etc. It was cold outside, that day and we were anxious to head south to warmer weather... More
0
Votes
Room Tips
"Stay somewhere else."
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"Room 114 is located by the pool and close to the breakfast room."
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"Room 101 was the room we had ...ask to see the room before booking it"
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"stayed on the backside, so might have helped with the sound."
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