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After a brief hassle on advertised vs actual rates, we took our room. After unpacking, my wife discovered a condom on the floor near the bed. (unused thankfully) I reported to the manager who did not seem too concerned. She did apologize, but I obviously...More
Response from Gloria B, Guest Relations Manager at Magnolia Inn & Suites PoolerResponded 6 October 2017
We are sorry that your room was not cleaned properly. Thank you for choosing our hotel and posting this review of your visit so we know of the problem and can fix the issue.
Thank you also for staying with us.
No one at the desk to greet...had to ring bell several times. Greeting was perfunctory, stressing fines for smoking of pets (neither of which applied to us).
Room very shabby and not very clean. But the worst was that the water in shower and sink...More
Response from Gloria B, Guest Relations Manager at Magnolia Inn & Suites PoolerResponded 16 July 2017
We sincerely apologize for the problems you experienced during your visit with us. Rest assured we have addressed these issues and make the necessary improvements. Thank you for staying with us.
Magnolia Inn & Suites
Upon checking in my friend and I questioned why there were only 4 cars parked outside. After checking into our room we noticed cobwebs on the ceiling, marks on all of the walls and stains on the bed skirts of the bed. There were even...More
Response from Gloria B, Guest Relations Manager at Magnolia Inn & Suites PoolerResponded 5 July 2017
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback has been addressed and improvements have been made. We apologize for the...More
When my significant other and I arrived at this hotel, the outside was not inviting at all. The sign was dirty and it looked like it needed a good power washing. No one was in the parking lot, which was odd. The inside was clean,...More
1 Thank Cherith_Jackson
Response from Gloria B, Guest Relations Manager at Magnolia Inn & Suites PoolerResponded 14 May 2017
Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations. Your comments are very important to us as we strive to upgrade and make improvements. Again we apologize for any...More
Mom and I spent one night here on a road trip. Great price, great location off of expressway, friendly front desk, accept AARP and gave a helpful discount, newly renovated. We loved that this hotel was both pet and smoking free. By the way, better...More
1 Thank Patt M
Response from Gloria B, Guest Relations Manager at Magnolia Inn & Suites PoolerResponded 7 May 2017
Dear Patt M,
It is our absolute pleasure to receive these words from you. We're really glad you chose our hotel and posted this review. Your comments just made our day. We hope you will visit again when you travel to the Savannah/Pooler area.