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Extended Stay America - Atlanta - Marietta - Windy Hill

82 reviews
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Traveller (37)
Room & Suite (20)
Dining (1)
Overview
  • Excellent13%
  • Very good13%
  • Average18%
  • Poor15%
  • Terrible41%
Travellers talk about
“grab and go”(7 reviews)
“oatmeal”(4 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (82)Write a Review
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1 - 5 of 79 reviews
Reviewed 4 days ago

Booked through Orbitz and was surprised that the front desk still charged me and told me that Orbitz wont bill me. Have been booking through Orbitz several times and been charged by Orbitz. It is my first time that a hotel charged me upon check-in....More

Thank Rose G
Response from 00esa, Manager at Extended Stay America - Atlanta - Marietta - Windy HillResponded 3 days ago

Rose, thank you for sharing your experience. We apologize for the issues you experienced during here. Our front desk is always available to assist you, so please reach out to them for any billing queries that you have. Sincerely, Hotel Management

Hotel's Favourite
Reviewed 17 April 2017

I was courteously greeted at the front desk. My reservation was in order and handled in a prompt, efficient manner. I was advised of the hotel services (laundry room). I was assigned a newly renovated room which exceeded my expectations. It was ‘spotless’ and sunny....More

Thank DWJ007
Response from Manager_11525, Manager at Extended Stay America - Atlanta - Marietta - Windy HillResponded 18 May 2017

Your feedback is important. Thank you for sharing. It is great to see you valued the look our latest renovation of your room and that your room quality beat your expectations. We are also thrilled to read your satisfaction with the customer service you received....More

Reviewed 2 weeks ago

No grab and go breakfast was provided.Check in was great.Room was clean but the bed linen looks worn out.Check in staffs,the ladies in the night and in the morning at check in desk were professional.Very fast check in and check out.More

Review collected in partnership with Extended Stay
Thank bamio2018
Response from 00esa, Manager at Extended Stay America - Atlanta - Marietta - Windy HillResponded 2 weeks ago

Thanks for evaluating your stay. We are glad to read you liked the cleanliness of your room and the attentive service provided by our staff. Having said that, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with...More

Reviewed 4 January 2018

Staff are rude. Manager is not only rude but stupid and tries to throw his weight around. Ugly place—dirty and smells awful. No one can help you with any thing. Never stay at an extended stay again. Don’t stay here.More

Thank alli2018
Response from 00esa, Manager at Extended Stay America - Atlanta - Marietta - Windy HillResponded 9 January 2018

Please accept our sincere apologies for the cleanliness issue and our staff members being rude to you. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service and make sure...More

Reviewed 10 November 2017

Customer service was terrible, staff was impolite with no access to needed additional pillows. When interacting with the staff there was poor sense of urgency. I recommend some customer service retraining.More

Review collected in partnership with Extended Stay
Thank aXm5935DO
Response from 00esa, Manager at Extended Stay America - Atlanta - Marietta - Windy HillResponded 11 November 2017

Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$71 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$71 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (37)
Room & Suite (20)
Dining (1)
Questions & Answers
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Room Tips
"Ask to see the room first some are better than others"
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"Don't stay at this hotel."
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"Room # 105 was clean with king size bed."
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"UNFORTUNATELY the hotel do not respect customer request: tip: ask for the third floor for noise purposes..."
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