We rented "villa D" and I use the term villa because that's what they call them - it was actually the upstairs corner of a block of condos. It was spacious enough in the common areas with plenty of room for 8 at the dining table, and 2 bedrooms with queen beds that are close to the shared bathroom, and one king sized bedroom with a huge private bathroom. The 2 queen bedrooms are very tight. Hard to walk around the bed and squeeze between it and the dresser. The furniture and decor in the common areas were very dated, tired, and in fair to poor condition throughout. The tiles are badly cracked and badly repaired in every room where there is tile, and light fixtures needed lightbulbs and were an ugly mix of blue-white and warm lightbulbs. There was no Netflix, just regular cable. The kitchen has nice counters and cabinets, but was not fully stocked - there were none of the following - baking sheets, mixing bowls, cake pan, tupperware, whisk, wine opener, hand/dish towels, aluminum foil, saran wrap, recycling bin... I'm sure I'm missing some other basics. Only 3 coffee cups, 4 bowls, and 8 plates - most of which were mismatched. No paper towel, broom or vacuum, no countertop cleaning spray. There were k-cups but no keurig, but there was a percolator we used and they did have coffee. When I went to cook I found old dried up eggs on one pan in the drawer, and silverware that was dirty in the drawers. Gross! When I requested missing basics, the hotel did provide most of them the next day and sent someone to replace lightbulbs as well. They were friendly and helpful. I'm less impressed with the villa owners - the hotel only rents these out on behalf of the owners from my understanding. On the positive - there is a deck outside the front door (you are up on the 2nd story) and the owners provided beautiful new furniture while we were there. That made a big difference so we could enjoy the outdoors at night and why I raised my 2 star review to 3. The deck overlooks the lake and a large open lawn with soft streetlights around. It makes a great place for kids to play while adults can be on the deck and see while relaxing. It was a bit odd that the neighbors (owners) were right next door sharing the deck all the time, and to get downstairs to ground level had to walk past our unit. There was a steady stream of people walking past the windows and across the deck morning, day and night - was less private that I would have liked. The villa was very quiet though, so that's a postive as well. Aside from the people walking past on the deck, you can't hear them when they are inside. One MAJOR pain in the neck is that the hotel assigns you a parking spot, where you can put 2 cars front to back. However, the other guests in your block may park behind you and block you in. It was very aggravating and happened to us 3 times. We probably spent 4 or 5 hours looking for people to move their cars and finally decided to just park on the street or in the far back of our spot to avoid that happenning by the end of our stay. Incredibly aggravating and rude. The docking of our boats in the marina was convenient, and the inflatable ninja-course on the lake was a lot of fun for us with the kids. The marina restaurant had a nice ambiance on the deck facing the water, food was fine. There was a singer/guitarist that was good and a small beach to play cornhole. The main restaurant was closed, and we had breakfast in the back of the restaurant, very hard to find as there was no signage to direct you there. Long walk from the villas. Turned out the breakfast was pretty awful. I felt for the waitress, there was only one. Perhaps with more staff they would have gotten the food to us quicker but the eggs were rubbery and flavorless, the biscuits hard as a rock and the gravy congealed. Not worth eating, other than the bacon. It was only one option as well - a full plate of meat, eggs and biscuits. The tennis court was in sorry shape with big weeds growing out of cracks, so we ended up not using it as planned. It looked depressing. Many of the planting beds had a lot of weeds - the whole place just looked like it needed a few more staff. Lake Chatuge is gorgeous - especially on the deeply forested side. I think with some additional staff to clean, make repairs, landscape, and staff the restaurant (and not be under renovation) would make a significant difference in the experience. I'd go back again, but not if I wanted to impress anyone - just for low-key family visit, and would be sure to pack all things I need in the kitchen. I didn't think it was a very good value for what it was though - pricey given the state of things.…
Resort is clean we had a Lakeview Room was a little dark. Loved the Lake and Marina, my Granddaughter enjoyed her nightly Smores. Pool area was very clean. There was only one Breakfast Restaurant service was a little slow, but Breakfast was good.
Our entire experience was underwhelming and disappointing. Maybe our expectations were too high but while we enjoyed the area - splash island was fun, the location was convenient, the mountains were breathtaking, the actual lodging were meh. First of all, we didn’t get the villas we asked for which is the whole reason we picked the Ridges — and they weren’t actually villas in fact - they were two bedroom apartments in a complex across the street from the actual hotel. Overall it felt like there was a lack of attention to detail and service. Simple things like the fact that our apartment wasn’t fully equipped with everything - not enough utensils, no instructions for the WiFi, tv, trash, etc, no broom. There were cobwebs around. The staff was generally unhelpful every time we called or stopped by. The restaurant was under construction which they didn’t mention at check in so breakfast was in a conference room - not great vacation vibes - the server there was a highlight though, he was gracious and generous - including giving us recommendations for things to do with the kids.…
Over July 4th weekend, we booked two rooms. Both rooms smell musty, but they are great sized. The promised a dinner place, but it was under construction and they did not notify this until we asked. Locations and times would change for the events without any signage or notification. The July 4th cookout was $50 a person and it consisted of a hamburger or hot dog, baked beans, potato salad, mac and cheese and a salad with desserts they placed out so far in advance the whip cream melted off and down the sides. The picnic experience they offered was equally as poor for the dollar amount. The lobby and the grounds were well kept and nice to hang out in. Overall, the place could be nice, but just not worth the price.
Out of date. Poor security… doors leading to outside don’t always close properly. Room had odor. Staff not well trained and management is condescending. Breakfast voucher doesn’t cover breakfast like most places… instead it just reduces the price to what it should have been all along. Never coming back
We rented a boat from The Ridges Marina, as a reciprocal Member of The Freedom Boat Club of Tampa Bay. The dock staff, Owen and Brady, were very helpful and friendly. The boat, a Bayliner VR4, was brand new and so much fun to drive. I want to thank them for treating us as if we were home members. Lake Chatuge was beautiful and the docking process easy to negotiate. I can’t wait for our next visit to Hiawassee, Georgia!
Spent a week here with my family and we were all very happy with our stay. Besides the accommodations, we also enjoyed Easter Brunch and a subsequent breakfast at The Oaks Lakeside Kitchen restaurant. It was perfect!
We had a great time. The decor is nice. The rooms were clean. The s’mores by the fire were a nice touch! The kids enjoyed the playground and scenery. All staff were very nice and professional. The lobby is amazing and the pictures don’t do justice!
This is our second stay in 3 months. Our first stay was in the middle of a very cold front and we still enjoyed the views and the hospitality. Our second stay was a bit warmer so the fireplaces were not going and the apple cider was not out but it’s the lodge feeling, the lake views the comfy rooms and the staff like Vickie who connects with you and really cares to make your stay a wonderful one. We will be back 🙌🏼❤️
I just spent the weekend at the lodge with a church retreat for 45 women. We’ve been to several venues over the years. By far this was the best. My room was large, spotless, and had a beautiful view of the lake. I went out to photograph the sunrise on their dock in 14 degree weather. One night the lodge had s’mores and a fire for guests. They make a hot apple cider that is a specialty for them. The food was good. But the amazing part is how wonderful the staff was to us. You could not ask for more attentive people including the front desk, the food staff, and the housekeeping staff. I plan to take my family there. Thank you so much for everything.