I booked this hotel and got in late. When I went to pull back the bedspread there was clear evidence the sheets hadn't been changed in the form of some kind of stain (possibly blood) and an abundance of hairs. There were two beds and the second didnt have the same problem but that issue combined with hairs in the shower made this the worst HI I've stayed in.
Great location, half a block from Main Street. Balcony rooms overlook the river. There are benches and swings to watch the rafters drift by. Easy check in. Room was clean and the bed and pillows comfortable. Ryan did a great job with us when we arrived. We will stay here again.
Not a typical Hampton Inn. We were in a studio type room with small separate living room with gas fireplace. We did not have a balcony room overlooking the river Room is a little tired. Carpets had stains but everything was clean. Overall hotel is old but in good condition. Location is great for Main Street a short walk up the hill and you are there. Parking is free at hotel but not in Helen so the walk also saves a few dollars. Like that the full breakfast is available at this location. We arrived a couple hours early and the assistant manager (forgot his name) said we could park and walk to town. He then checked and said our room was ready if we wanted ego check in, so we did. Susan at the front desk was also very helpful.
We were in Helen for the Easter weekend and as a plus there was a fly fishing tournament at the same time. It just made the experience that much more enjoyable. The location is ideal. You can walk to town and avoid parking fees.
We checked in today 4/9/2021. Our bathroom was terribly dirty. The toilet had urine and hair on it. The shower had hairs in it. The surfaces were not cleaned. The Hilton rooms are supposed to be sanitized and then “sealed”. It was completely disgusting! I complained to the front desk and they did clean the room afterwards but it still makes me feel like the room is dirty! If you find another hotel do it.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing