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Riverbend Motel & Cabins

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#2 of 18 Hotels in Helen
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Riverbend Motel & Cabins
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1,375 Reviews from our TripAdvisor Community

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There are newer reviews for Riverbend Motel & Cabins
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Showing 1,375: English reviews
Reviewed 23 January 2017 via mobile

Booked a deluxe cabin. Several amenities not working properly such as fireplace and spa. Supposed to be deluxe but had full bed, was expecting a king. Furniture in poor condition--couch cracked faux leather, chair with holes in upholstery. Holes in walls not finished properly. Only one spoon in "full kitchen" Wooden stairs in poor state if disrepair. But was clean.

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Helpful?
Thank Troy U
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Hi Troy, Thank you for taking the time to review your stay with us. I would like to apologize that your accommodations did not meet your expectations. We strive to make our guests happy and enjoy their visit. I would like to also apologize that we failed to communicate we have all of the kitchen accessories needed at the front...

BOWDON
Reviewed 18 January 2017

Room I was in was very clean and the bed was tops. Would give five stars if tv was clear and not a little snowy. If trim was painted especially in bathroom would make the room really great. It's not bad just a suggestion. Great location and great area, right next to middle of town. Also got a really good...

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Helpful?
Thank RICKY H
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Hello, Thank you for taking the time to review your recent visit with us. We are thrilled you enjoyed your stay and were able to take advantage of our great location. We look forward to seeing you again the next time you are in Helen.

Atlanta, Georgia
Reviewed 18 January 2017

Had reservation at very good rate. Check in was easy and clerks were really nice. The room was a bit Spartan, but the bed was terrific. Better than my king size at home. The vanity was very, very low for a non hndicp room. Close to town, peaceful location by the river and lots of parking. I would recommend it...

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Helpful?
Thank rednets2016
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Good Day, Thank you for your kind words regarding your recent visit with us. We are thrilled you enjoyed your stay and had an opportunity to relax and get a great nights rest. We hope to see you again the next time you are in Helen.

Reviewed 29 December 2016 via mobile

I was a little concerned prior to our visit based on some reviews I had read but since I was booking last minute, I decided to come on anyway. I have found the location to be very pleasant and clean. The grounds are well kept and the ability to walk by the river is very calming after all the bustle...

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Helpful?
Thank Jessica H
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Hi Jessica, Thank you for taking the time to leave us such a wonderful review of your visit with us. We are thrilled you enjoyed every aspect of your stay and were able to relax by the river after a long day. We enjoyed having you and hope to see you again very soon!

Reviewed 10 December 2016 via mobile

Initially booked a king room that looked rough, upgraded to a cabin. Mold was on the floors, walls and windows were filthy. I told the staff, they were very friendly and said renovation was due. I'll go back after the updates, terrific location.

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Helpful?
Thank Al W
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Good Day, Thank you for taking the time to send us your feedback on your recent visit. I would like to apologize for not meeting your standards during your stay. We are thrilled our location served you well though. We do hope to see you again once our updates are complete.

Tampa, FL
Reviewed 6 December 2016

Good location, nice staff, and our small dog was traveling with us and was welcome. However, ants in our room, old beds, tired furniture, and a lame breakfast were not welcome. I hope they will spend some money on upgrades to the property and breakfast.

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Helpful?
Thank Duke_Ward
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Good Day, Thank you for taking the time to give us your feedback on your recent visit. We are terribly sorry for the issues you had in your room during your stay. We are working to update our rooms. We are however glad our location served you well and we are always thrilled to accommodate our guests pets. We hope...

Morrow, Georgia
Reviewed 29 November 2016

Loved our cabin on the river. This is an older property with great charm but it needs a little maintenance. It appears that the owners are investing in upgrades at this time. The best thing about Riverbend other than the staff is it's convenience to the Main St shops.

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Helpful?
Thank Michael K
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Hello Michael, Thank you for your kind comments on your recent visit. We are thrilled you enjoyed our quaint cabins on the river. We certainly hope to see you again the next time you visit Helen.

Hoover, Alabama, United States
Reviewed 18 November 2016

Yes, I would like to let you know about this experience.  When we arrived at the lobby we asked to use the restroom since we had been travelling for a while and there was no soap, no toilet paper, and no paper towels. They put us on the top floor and my mother is 80 years old and they had...

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1Thank Kam W
Atlanta, Georgia
Reviewed 2 November 2016

Everything was fast and easy from the check in time of our arrival to the departure, my family had a great time , highly recommended the rooms were big and also very clean i had no issue except for our refrigerator did not work once we got in, but after we report it at the front desk they send someone...

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Thank abrilaztecauto
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Hello! Thank you for taking the time to review your recent visit. We are thrilled you enjoyed your stay. We appreciate the recommendation and look forward to seeing you again in the future!

Houston, Texas
Reviewed 2 November 2016

The staff is lovely ... so very likeable so I hate to write this review. I was told the motel/cabins are under new ownership. But the new owners have the potential to create a good place, but close the doors and remodel ... The location is good, but who cares if things are dirty. This is a very poor place...

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1Thank yesyes111
Sonya T, Guest Relations Manager at Riverbend Motel & Cabins, responded to this review

Hello, Thank you for taking the time to give us your feedback on your recent stay. I would like to apologize for not meeting your expectations in the cabins. We do have plans to upgrade our accommodations soon, we hope you will give us another try in the future.

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Amenities

Highlights
  • Free Parking
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Located conveniently downtown. Flat screen TV, PILLOWTOP king OR 2 queen size beds. Each room has a micro/frig, coffee maker, hairdryer, iron/ironing board, HBO and wireless internet. Located on the Chattahoochee River. Picnic tables, BBQ grills. Free local calls. Our beautiful cabins sit along the Chattahoochee River. Each cabin has a cozy loft bedroom, full kitchen and living room equipped with a fireplace, BIG FLAT SCREEN TV & HBO. Some cabins are equipped with Jacuzzi tubs. ... more   less 

Additional Information about Riverbend Motel & Cabins

Address: 134 River St, Helen, GA 30545-3118
Region: United States > Georgia > Helen
Price Range: €78 - €200 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Riverbend Motel & Cabins 2*
Number of rooms: 25
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Also Known As:
Riverbend Motel And Cabins
Riverbend Motel & Cabins Hotel Helen
Chalet Kristy Helen
Chalet Kristy Hotel Helen
Hotel Style:
#1 Romantic Hotel in Helen
#2 Business Hotel in Helen
#2 Family Hotel in Helen
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Questions & Answers

Here's what travellers have asked, with answers from Riverbend Motel & Cabins staff and other travellers.
13 questions
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Questions? Get answers from Riverbend Motel & Cabins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cabins may be a little more intimate.”
 of 5 bubbles kaylarenea, 30 Jan 2017 | Read review
“Loved the cabin with a private balcony overlooking the river.”
 of 5 bubbles D7119IYmichaelk, 29 Nov 2016 | Read review
“There is no good room at this place. Believe me! I am telling the honest truth.”
  • Toilet keep running and finally broke during the night, could not flush
  • Room in disrepair - all walls and everything inside these walls
  • Outlet was cracked
  • bug and sticky stuff and dust all over floor
  • This was the door frame which was missing a huge chunk of wood. Did not feel safe.
  • Blow Dryer would not even come on
  • Looks like a crowbar had been used to prie open this door. Also, a huge gap at bottom of door. R
  • Mold
 of 5 bubbles 424kamw, 18 Nov 2016 | Read review
“Facing the river”
 of 5 bubbles abrilaztecauto, 2 Nov 2016 | Read review
“just keep going”
 of 5 bubbles yesyes111, 2 Nov 2016 | Read review
5 of 5