The location was great, within walking distance to the main strip. The rooms were nicely renovated. My only complaint was the paper-thin walls, we could hear everything going on in both rooms to the side of us.
We weren’t quite sure what to expect after reading some of the other reviews, but we found the hotel and the staff to be accommodating and very friendly! The newly remodeled room was nice and clean. I enjoyed having 2 chairs in the King room so we both had somewhere to sit. There was no maid service while we were there because of Covid, which was perfect for us, since we had intended to ask that no one enter the room while we were there. But, all we had to do was ask for anything we needed. We learned that the hotel has had a change in management and an overhaul in staff. We thoroughly enjoyed our stay on the bend of the river with a short walk uptown to enjoy the shops and sites. Will definitely stay again if we go back to Helen!
Not sure why there are so many bad reviews. I never leave reviews. But have to say this hotel was awesome. Staff was so nice. Its located in the middle of everything. The rooms were upgraded and super clean. And the bed was memory foam. It was one of the best hotel beds ive slept on. It was quiet except the man that stayed above us in 219 walked like he was 10000 lb bear lol. But thats not the hotels fault. Ill get a top floor next time. It was so quiet right on the river. Will try the cabin next time!!. We really enjoyed our stay and my 1st trip to Helen!!
DO NOT STAY HERE I never leave bad reviews. I travel the world and this place is the worst! There charged me $250 for smoking. I do not even smoke. No refunds. We called the Manager and she was mean. This is a Shady Place trying to rip people off during covid to stay in business BEWARE
Cassidy the soppisr manager picks up the phone screaming at you for their error. They continue to charge my card when in fact they should have done a refund because they over charged me. The staff is not qualified for the job. Cassidy said she takes medicine lol I believe it and feel threatened by the eay she pick up the phone screaming and ranting at me. She refuses to allow me to speak to manager and insist she is. I do not believe this here is a screen shot of when o was on hold for a hour this is just one of many calls to try to get my issue solved
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