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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn West Palm Beach
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 39 hotels in West Palm Beach
Location
Cleanliness
Service
Value
Welcome to Residence Inn West Palm Beach, your West Palm Beach “home away from home.” Residence Inn West Palm Beach aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Given the close proximity of popular landmarks, such as The Ballpark of the Palm Beaches (1.3 mi) and ArtHouse 429 (3.0 mi), guests of Residence Inn West Palm Beach can easily experience some of West Palm Beach's most well known attractions.
Rooms at Residence Inn West Palm Beach offer a flat screen TV and a kitchenette providing exceptional comfort and convenience, and guests can go online with free wifi.
24 hour front desk, a convenience store, and an outdoor fireplace are some of the conveniences offered at this hotel. A pool and free breakfast will also help to make your stay even more special. If you are driving to Residence Inn West Palm Beach, free parking is available.
While in West Palm Beach be sure to experience local ribs favourites at Crazy Buffet, Table 427, or Duffy's Sports Grill.
Should time allow, Manatee Lagoon and South Florida Science Center and Aquarium are some popular science museums that are relatively easy to get to.
Residence Inn West Palm Beach puts the best of West Palm Beach at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Breakfast buffet
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Location
Full view
Contact
2461 Metrocentre Blvd, West Palm Beach, FL 33407-3151
Getting there
Car HireSee all West Palm Beach car hire
197Reviews4Q+A40Room tips
Reviews
Traveller rating
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Popular mentions
I was staying at the residence inn for a week and I saw the reviews thinking "how bad can it be, we're just going to be using the room to crash while we're on vacation, we probably won't be in it most of the time" the carpets have stains that look like feces, the first day we opened the cabinet under the sink in the bathroom to find huge roaches in it. Every time you went up and down the stairs there were roaches dead and alive on the stairs. I had a few packages sent and the packages were thrown out by the staff despite having told front desk staff on multiple shifts that they would be arriving, completely unprofessional. No one wears masks and housekeeping is currently only for if you're staying a week or more. Which we understand with the pandemic going along. However when we had reused their towels and followed their guidelines asking for 24 hours minimum for the housekeeping request, the front desk had told us we had left a DND on the door, which being from the hospitality industry I know better not to do. Honestly if another hotel is nearby and is a little more expensive, go for it. If we hadn't prepaid the reservation, we would have left the first day. It's outdated, dirty, and unprofessional. Don't do it, spend the money elsewhere. Worst Marriott Property I stayed in.…
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Date of stay: May 2021
Rooms
Cleanliness
Service
Helpful
Response from Ranajoy Sen, General Manager at Residence Inn West Palm Beach
Responded 24 May 2021
HARMONYS121 Thanks for choosing to stay with us for your recent visit. We are genuinely sorry for the experience you had at our property. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this level of service does not happen again. We appreciate your patience and hope you will consider staying with us again. Kind Regards, Ranajoy Sen
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As a Titanium Elite manner I was stunned at the poor condition of our room. I’ve stayed in budget hotel/motels years back in better condition and cleaner than our room (which we promptly checked out of - and were refunded our money). Service - the service was good. Only good thing about this place. I’d rate it 9/10 stars. Price - the price wasn’t horrible for the area, but I’d never feel right paying 50% of what they were charging for that room. 3/10. Maintenance - the bathroom door didn’t lock - it “locked” but did it latch so pushing it opened it right up. The walls had gouges on them, towel racks had been moved but old fasteners painted over and bulging from the walls. The transition strip on the floor was severely damaged and almost a trip hazard. The carpet had MANY stains - some dark and some larger white spots. The tile on the shower walls was missing caulk and grout in multiple places. In one shower the Soap holder was broken and hanging on the wall. There was white paint dribbles on the carpet as you entered the room from the door jamb dripping when painted. Honestly, 1/10 is too high of a rating. Cleanliness - I already put the stained carpets under maintenance but they were all around dirty looking. They were old “felt damp” and just had a dirty feel / look. One shower had pubic hairs on the tub surround! Both shower floors had major staining(?) on them - they looked like they were not cleaned in years and the buildup / staining was disgusting. The pink tile shower walls had “scum” build up on them and looked cloudy in the poorly lit “yellow hue” bathroom lighting. 1/10 is the most appropriate rating here. While we ended up paying about 30% more, we checked into the other Residence Inn on Hibiscuss just 5 minutes away and on the downtown strip. Would rate that one a solid 10/10 on the same above topics. Complete night and day experience! Honestly, I’m embarrassed for Marriott having a place like this. I have stayed in “old/outdate” Marriott properties as Ive traveled for work the past 11 years. While they need updating, they are ALWAYS maintained in good condition and clean. Never is their the maintenance issues or staining we experienced here. I hope management takes this review to heart, as well as Marriott Corporate as I will be contacting them as this is simply damaging the Marriott brand.…
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Date of stay: May 2021Trip type: Travelled with family
Helpful
First thing that hits you when you step into the elevator is the smell of mold and mildew, and when you open the door to your room it's So BAD it will make you sick. But yes it gets worse. Not only is the place infested with toxic air every thing is rundown used up and looks like it was salvaged from a dump.The carpet is severely stained and crunchy when you step in it.The bathroom unbelievably gross.Booked a two week stay and one night was enough for me
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Date of stay: March 2021Trip type: Travelled on business
1 Helpful vote
Helpful
Response from Ranajoy Sen, General Manager at Residence Inn West Palm Beach
Responded 10 May 2021
Dear BusinessJW123 Thank you for choosing to stay at our property and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Rana Joy Sen
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We stayed here overnight for a family wedding. We have stayed in many Residence Inns. This one looks like your typical Residence Inn but the bathrooms are old and unrenovated and the carpet in one of the bedrooms had what appeared to be blood stains in several places. That coupled with old grungy shower curtains was pretty gross. We had called in advance and asked for late checkout because the wedding was in the afternoon ( we are Platinum so we have guaranteed late checkout). When we arrived they said they couldn't guarantee it, ask in the morning. So in the morning the front desk clerk said no. We explained the reason we need it is the wedding doesn't start until 4pm, where are we going to stay until then or change our clothes? ( don't want to change clothes in a public bathroom during Covid). She said no again. So my husband called Marriott platinum elite # while standing at the front desk, this made surly desk clerk call someone who informed her that Platinum members do get late checkout. She begrudgingly said ok.…
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Date of stay: March 2021Trip type: Travelled with family
Helpful
Response from Ranajoy Sen, General Manager at Residence Inn West Palm Beach
Responded 16 Mar 2021
Dear Deborah525 Thank you for choosing to stay at the Residence Inn West Palm Beach and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Rana Joy Sen
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I will never make a reservation in this Residence Inn anymore. Dirty filthy shower curtain and bathtub. Find piece of hair (nose) in dish soap. Dried toothpaste (from previous teeth brushing) on faucet. Dirty towel. Dirty sheets It was so digusting. How are you protected your clienteles from COVID19. This note at the door is not enough, Cleanliness is better.
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Date of stay: November 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Ranajoy Sen, General Manager at Residence Inn West Palm Beach
Responded 16 Nov 2020
Dear SigEpGov, Thanks for choosing us for your recent visit. We are genuinely sorry for the experience you had at our property. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this level of service does not happen again. We appreciate your patience and hope you will consider staying with us again. Kind Regards, Ranajoy Sen
Read more
PRICE RANGE
US$111 - US$315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn west palm beach hotel west palm beach, west palm beach residence inn
LOCATION
United StatesFloridaWest Palm Beach
NUMBER OF ROOMS
78
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Claim Your Listing Frequently Asked Questions about Residence Inn West Palm Beach
What are some of the property amenities at Residence Inn West Palm Beach?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn West Palm Beach?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn West Palm Beach?
Guests can enjoy free breakfast during their stay.
Is parking available at Residence Inn West Palm Beach?
Yes, parking is available to guests.
What are some restaurants close to Residence Inn West Palm Beach?
Conveniently located restaurants include Cracker Barrel, Pronto's Pizza, and Giorgio's Cafe & Deli.
Are there opportunities to exercise at Residence Inn West Palm Beach?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn West Palm Beach?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn West Palm Beach?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn West Palm Beach offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Residence Inn West Palm Beach?
Many travellers enjoy visiting Sea Gull Cottage (7.2 km).
Is Residence Inn West Palm Beach accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.