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I travel for business all year long and have submitted over 300 reviews on Tripadvisor. I am all about customer service. I have stayed at the Homewood Suites, Springhill Suites and now the Residence Inn. They are basically across the parking lot from each other....More
Rude and borderline incompetent staff. They couldn't find my reservation ... sent me back to car to look for confirmation no... 45 mins later finally checked in with room. Old room... somewhat dirty, oily kitchen floors... cleaning staff needs to shape up. Better places to...More
Time for an update. Appliances and furnishings are so run down. The bed sags and smacks of a cheap midtown hotel circa 1975.
$250/ night is really not worth it.
( Trip advisor says it won’t post unless I keep blathering.. so there you go...)
Please do not stay in this hotel, as this hotel is quite filthy - starting from the Front Desk, the Lobby and the Receptionist had a very bad odor. The rooms and the hotel is full of bed bugs. The General Manager of...More
Thank Dzovig A
Response from Dan P, Manager at Residence Inn West Palm BeachResponded 30 January 2018
Hello and thank you for sharing about your personal experience. I do hope that you were able to find great accommodation's at another of our wonderful hotels while in West Palm Beach and that you have safe travels in the future. Have a great day...More
The rooms are a bit run down and dated. It’s a great layout, but has not been maintained very well. I mean the maintenance not the cleaning. The HVAC was filthy and smelled bad. There were large amounts of dust and dirt built up in...More
Thank Sean F
Response from Dan P, General Manager at Residence Inn West Palm BeachResponded 5 January 2018
Thank you so much for your feedback sir and rest assure that we are reviewing the concerns with the appropriate team members to ensure we correct and issues moving forward. Thank you so much for your kind words towards the staff. have a wonderful day...More
Thank you for your question. That is fine as long as we have a good contact number in case we need to reach out for any reason. The only reason we would reach out is if we received complaints due to barking. Please let me... More
Thank you for your question. That is fine as long as we have a good contact number in case we need to reach out for any reason. The only reason we would reach out is if we received complaints due to barking. Please let me know if you have any questions.