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Didn’t even spend the night after what we encountered. First room had white stuff dried onto the carpet, someone’s personal belongings left in the room, straw wrappers and crumb on the floor and a tub full of white powder and 3 long dark strands of...More
First impressions matter. I arrived well before normal check-in (11:30am). as expected, a room was not yet available. I asked if I could use the gym and was given access. After I changed Keana double checked room availability and was able to put me in...More
1 Thank John G
Response from Gabrielle M, Manager at Hilton Palm Beach AirportResponded 21 April 2018
Dear John G,
On behalf of the entire staff here, I would like to thank you for taking the time in writing this wonderful review regarding your stay at our property. We are thrilled to hear that we exceeded your expectations and that the staff...More
I am wrapping up a 24 hour business stay at this property. I don't normally write reviews for the quick stays at airport hotels but this property exceeded my expectations in many ways. First and foremost the staff is excellent. Consistently friendly and resourceful the...More
From pre-arrival conversations through every encounter at the hotel this property exceeded expectations. Airport area hotels can often feel generic and a little bit dehumanizing. The staff at the Hilton Palm Beach Airport bring the humanity back in every interaction they have. The front desk...More
No problems everything was as expected always someone greeting you at the door as your return to the hotel. we were there for 4 days and did not have any issues. I would use the hotel again if I needed one in that area.
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Response from Gabrielle M, Manager at Hilton Palm Beach AirportResponded yesterday
Thank you for choosing to stay with us and sharing your experience. We are happy to hear that we exceeded your expectations during your stay. We look forward to seeing you again, the next time your in West Palm beach.