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Holiday Inn Express & Suites West Palm Beach Metrocentre

Traveller (13)
Room & Suite (21)
Dining (9)
  • Excellent25%
  • Very good45%
  • Average20%
  • Poor6%
  • Terrible4%
Travellers talk about
“pancake machine”(5 reviews)
“front desk”(23 reviews)
“first floor”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Fitness centre
2 Star Hotel
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Reviews (148)
There are newer reviews for Holiday Inn Express & Suites West Palm Beach Metrocentre
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All reviewspancake machinefront deskfirst floorport evergladescracker barrelfoot trafficgreat place to stayboiled eggsclean roomonly stayed one nightfree breakfastfresh fruitfitness centerbreakfast areaking suitewould stay againnice breakfast
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11 - 15 of 139 reviews
Reviewed 4 November 2017 via mobile

We stayed there when we moved to WPB from CT. Great staff, and pleasing attitude . Break fast they serve is phenomenal, Good place for family . Easy access to high way . We love this place . Feel safe .

2  Thank Chef Rence x
Response from Hparag, Owner at Holiday Inn Express & Suites West Palm Beach MetrocentreResponded 8 January 2018

We appreciate the love! We're happy to hear our staff is accommodating and our breakfast is phenomenal. You're always welcome here. Hope you'll stay with us again soon. All the best. - Sanjay, GM

Reviewed 9 October 2017 via mobile

Water pressure/temperature at the hotel was quite bad. Very weak and warm at best. I have requested to cancel my stay within 20 minutes of check in so that I could find a hotel with better shower. Front desk person was really unpleasant and mostly...More

Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites West Palm Beach MetrocentreResponded 24 October 2017

Hi DIOGENES L, Thank you for your stay and for being an IHG Rewards Club Platinum member. Our goal has always been to provide our guests with the best hospitality service and I regret to read that your experience was not as pleasant as it...More

Reviewed 28 August 2017

The room was nice as always.. We were on the 3rd floor. We stay here each year, so we pretty much know the staff. Only disappointment is, that the breakfast is not as good as it used to be. Items on the menu are scrambled...More

Thank Missmlb0814
Response from Hparag, Owner at Holiday Inn Express & Suites West Palm Beach MetrocentreResponded 12 January 2018

Our apologies the breakfast didn't live up to your expectations this time. I really appreciate you being returning customers, and I'm thankful for your feedback. It's something we'll consider moving forward. Here's to hoping you'll stay with us again so we can serve you the...More

Reviewed 16 July 2017

Went there this past weekend, hotel was very close to Rapids Water Park. We had three rooms, had to move one room because of the AC was frozen. They responded very fast in moving us to another room. Breakfast was good, front desk was also...More

1  Thank CaringManagement
Response from Hparag, Owner at Holiday Inn Express & Suites West Palm Beach MetrocentreResponded 16 January 2018

My apologies for the issue with the AC, but I'm pleased we could accommodate you with a new room quickly enough. I really appreciate you being a fan of what we do here. I hope you'll stay with us again soon. - Sanjay, GM

Reviewed 13 June 2017 via mobile

This is my third or fourth time staying here. I highly recommend it. Jonathon at the front desk was so friendly and helpful regarding recommendations on where to eat in the area. I'll definitely stay here the next time I'm in the area.

Thank GalScuba
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Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Things to do
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Price range
US$114 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
US$114 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (21)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (2)
Questions & Answers
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james s
17 February 2018|
Response from Missmlb0814 | Reviewed this property |
The many years I have stayed here at this hotel, I have never seen a shuttle van. Sorry
Room Tips
"We stayed on the ground level one year. It was close to the housekeeping room where they wash and dry the..."
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"I would get an upper floor room away from the front desk"
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"Third floor was quiet and has the laundry in the hall."
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"Chose a room at another hotel."
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