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The Ben, Autograph Collection

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251 N Narcissus Avenue, West Palm Beach, FL 33401
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Traveller (100)
Room & Suite (75)
Dining (22)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ben, Autograph Collection
Updated 11/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 39 hotels in West Palm Beach
Travellers' Choice
Offering prime views of the Palm Harbor Marina and Palm Beach, The Ben West Palm, Autograph Collection hotel channels the spirit of one of West Palm Beach’s great homes and interprets it for a modern traveler. Amenities include a stunning rooftop lounge with an expansive swimming pool and bar. Walk to all of the vibrant entertainment just one block from famous Clematis Street, West Palm’s “Main Street,” and within walking distance of lifestyle hub Rosemary Square. Guest Rooms at The Ben are true to the intended design of this Autograph Collection Hotel blending the feel of Palm Beach including rich textures, quality linens and designer bath amenities with modern nuances reflective of today’s traveler.Choose one of our water view rooms or Junior suite. Maintain your lifestyle in our extensive Fitness Center.
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
251 N Narcissus Avenue, West Palm Beach, FL 33401
Getting there
West Palm Beach Intl Airport5 kmSee all flights
Ft. Lauderdale Intl Airport72 kmSee all flights
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122Reviews3Q+A26Room tips
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Popular mentions
j w wrote a review 13 Sep
6 contributions
The Ben, Autograph Collection West Palm Beach Firstly, the good: We want to recognize some of the staff we found outstanding. Krystal on check in was better than fantastic, Taylor and Beyoni at the pool were most gracious. Cannot say enough good things about them. Our housekeeper, Yolle, was most through. She should be recognized, Now lets talk about major problem #1, We had a bad refrigerator in our room, It would not get below 44 degrees. Not safe for food keeping. I called down about and got someone up to the room, they stated none of the refrigerators would go below 42 or so. This turned out a lie. After I caught a manager on the elevator and told him of problem he confirmed and I followed up. The resolve was to change the refrigerator out. I told him TWICE - just leave the replacement refrigerator in the room while it cooled to temperature, We come back after an afternoon our and discovered the refrigerator had been changed out with the food transferred into the replacement unit The temp read 47 degrees when we got back. Over $60 of food totally wasted due to lack of following my specific request. It did eventually cool to 37, after the food was spoiled. Research on point showed the following: Is 45 degrees a safe temperature for a refrigerator? It should be at or below 40 degrees F to slow bacterial growth, but you can’t know it’s cold enough unless you use a thermometer. As many as 43 percent of home refrigerators have been found to be at temperatures above 40 degrees F, putting them in the food safety “danger zone” where harmful bacteria can multiply. Now, lets address THE major problem with this hotel. It turns out it is party central during the weekends, with a taste of the horrible blaring music every afternoon, The volume of the crap music was a major poolside annoyance every afternoon. Apparently the bar guy calls the shots. Great, an acholic deaf guy calling the shots. During the weekends the crap music is so load the rooms are reverberating. There is even an express elevator to the rooftop bar / pool area just for the partiers. The heck with the guests, just keep pouring the drinks to some youngsters that obviously should not be served. Not to worry, as they are not guests they will just drive off drunk. They need to fire the bar guy who is calling the shots if you want a decent hotel. IF not, just make it clear this is party central and no over 30 need be put thought hell by incompetent, non caring, short term thinking management.
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Date of stay: August 2021
Value
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Room Tip: Avoid the best view rooms, as you have to deal with blearing music
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Response from Sunny Finnell, Owner at The Ben, Autograph Collection
Responded 6 days ago
Dear E4758RVjw, Thank you for taking the time to share a detailed review of your recent stay. While I appreciate you recognizing a number of positives during your time with us I regret that your visit was unenjoyable overall. I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and it is disappointing that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience and improve as we move forward. Thank you for taking the time to share your review. Sincerely, The Ben Hotel Management
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Om3ga wrote a review Aug 2021
2 contributions
A+ facility, staff and amazing views/location. My wife and I recently stayed at The Ben of West Palm for a special occasion and it was an amazing experience. The staff was extremely accommodating and went above and beyond for us even prior to our check in date. Krystal is one of the most kindest and caring human beings Ive met in the hospitality industry. Thanks to her thoroughness and caring ways she made our stay a memorable one.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Sunny Finnell, Owner at The Ben, Autograph Collection
Responded 2 weeks ago
Dear 0m3ga, We are humbled by your gracious review. Thank you so much for your kind words which will be shared with the entire team. The staff all work hard to make sure our guests have a great stay so they come back to see us again. We hope to see you soon. Best, Bernardo Neto General Manager
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gt6243c wrote a review Aug 2021
Baltimore, Maryland115 contributions27 helpful votes
I chose to stay at this hotel because it was in walking distance of the office where I was attending a meeting. I used my Marriott Upgrades and enjoyed a Junior Suite with an amazing water view. I will stay at the hotel on future business trips. I loved being able to walk to a variety of restaurants. I appreciated the larger than typical hotel towels that were provided as well. The only down side of my stay was how loud the rooms' doors were when shutting. You could easily hear when others were entering and leaving their rooms, which did startle me a time or two.
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Date of stay: August 2021
Location
Trip type: Travelled on business
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Response from Sunny Finnell, Owner at The Ben, Autograph Collection
Responded 3 weeks ago
Dear gt6243c, Thank you for your time in reviewing our hotel. We appreciate you selecting our hotel while on business, and we’re glad you enjoyed your visit. It’s great to receive your kind comments about our location and towels. We look forward to welcoming you again on your next business trip. Best, Bernardo Neto General Manager
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cst0ne wrote a review Aug 2021
Livingston, New Jersey113 contributions78 helpful votes
Flew to West Palm Beach the night before a business trip and stayed at The Ben which is a quick ride from the airport. The hotel has a hip vibe and is close to lots of restaurants and a few clubs. The room was nice with a view of the marina. The blueberry pancakes at breakfast were excellent, as well as the freshly squeezed orange juice.
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Sunny Finnell, Owner at The Ben, Autograph Collection
Responded 3 weeks ago
Dear cst0ne, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our breakfast. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best, Bernardo Neto General Manager
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Deborah O wrote a review Aug 2021
20 contributions1 helpful vote
Beautiful hotel, fabulous location, lovely staff but there were some maintenance items that made our experience less than exceptional. The bathroom fan did not work and the bathroom door didn’t lock. Patrons can’t lower the room temperature below 69 degrees and the room fan won’t run independently of the thermostat. Our 7th floor room was under the top floor club, so our room was vibing to the DJ’s bass until midnight. The fans on the patio at Proper Grit weren’t working and DANG it was hot. I’d gladly stay here again but I’d pick a lower floor and probably not during the height of summer. Dog friendly though! Rooftop bar is amazing and the food is good too.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Unless you like to party, avoid a 7th floor end room on the weekends. Dog friendly!
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Response from Sunny Finnell, Owner at The Ben, Autograph Collection
Responded 4 weeks ago
Dear 999deboraho, Thank you for taking the time to share this thoughtful review. It is wonderful to hear that you enjoyed your experience at The Ben overall. Your feedback, including areas for improvement, assist our team who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Best, Bernardo Neto General Manager
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United StatesFloridaWest Palm Beach
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Frequently Asked Questions about The Ben, Autograph Collection
Which popular attractions are close to The Ben, Autograph Collection?
Nearby attractions include Legends of Xscape (0.3 km), West Palm Beach Green Market (0.2 km), and West Palm Beach Escape Rooms (0.3 km).
What are some of the property amenities at The Ben, Autograph Collection?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Ben, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Ben, Autograph Collection?
Guests can enjoy a rooftop bar during their stay.
Is parking available at The Ben, Autograph Collection?
Yes, valet parking is available to guests.
What are some restaurants close to The Ben, Autograph Collection?
Conveniently located restaurants include Paris Bakery & Cafe, Avocado Grill, and Pistache French Bistro.
Are there opportunities to exercise at The Ben, Autograph Collection?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Is The Ben, Autograph Collection located near the city centre?
Yes, it is 0.2 km away from the centre of West Palm Beach.
Are any cleaning services offered at The Ben, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ben, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ben, Autograph Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.