The service was excellent. All employees showed care and commitment to make their guests feel at home. We stayed for 5 nights and we saw the hotel manager everyday always hands on with the guests and making sure everything was good. The hotel is super clean, the food was excellent. Their breakfast has everything you can want. We also did room service for dinner and the salmon with mashed coliflor was delicious. The beds are comfortable. The rooms are big. Great place to stay.
The wife and I come to the Tampa area to visit family once or twice a year. We have stayed at a few different places in the area over the years and nothing compares to his place. The rooms are clean and very spacious. The breakfast is great and the staff is very friendly. We will no longer be looking for different hotels every year. We have found our home away from home when in the Tampa area visiting family and will stay here from now on.
The room needed some repairs and could use an update. The tub dripped. The wall paper was starting to peel at the seems. My door hinge was broken so the door wouldn’t close without being lifted. I heard another guest stating some of the same things about his room that I had mentioned to the staff. The staff was very good with customer service.
Excellent service and attention!!! The best staff. The breakfast was very good and with lots of variety. Everything is clean and a good environment all around . I highly recommend it !!! Thanks Maria , Millie, Mariela.
Most of the staff here was great. The bartender had a bit of an attitude but I didn’t let it ruin the great experience I had throughout our trip. The ladies that served breakfast were so kind and made you feel so welcome.
Not quite up to Hilton standards. Been Diamond Hilton Honors member for years. We exclusively stay at Hilton hotels and frequent Hilton several times a month. This is certainly not enough to abandon Hiltons but we may be getting there. Digital key did not work Room cleaned but old Broken bedside lamp Refrigerator not working Had to jiggle thermostat to get AC to work. The room was hot and humid when we arrived. Water pipes vibrating through wall Trying to go to sleep now but still not cool enough for me. We woke up to roaches 🪳 on the desk. We contacted the hotel staff that morning and we were supposed to get a call from management that day. We waited until the afternoon and then called the hotel back. The customer service representative apologized and gave us 20k points and another apology. Although I am grateful for the 20,000 points, that’s barely enough for half a night stay. A rate of $148 a night would cost me approximately 43,000 points. We paid more than that at the Embassy Suites and I would at least expect enough points to cover another night at an Embassy Suites. Hilton has earned our loyalty by exceeding the normal standards for hotels. We have come to expect this from Hilton which is why we exclusively stay at Hilton hotels and I maintain my Diamond status. We have had several less than acceptable nights in Hilton Hotels lately. Not quite sure two bottles of water and some Cheez-Its will warrant me maintaining my Diamond status and continuing to patronize Hilton.…
Every employee we encountered at Embassy Suites in Brandon went above and beyond in every way to make our stay amazing! Could not ask for better staff from the front desk to maintenance to staff attending the breakfast service to people cleaning the rooms. Great job!
All the staff was very friendly and extremely helpful. Especially Diana. She went over and above on several occasions and was a real rock star. Highly recommend anyone who is considering staying at this hotel
Wonderful service. Elizabeth was very kind and friendly especially to my 3 year old daughter. She gave her a treat every day she was there. She wore a different hat each day she was there. The first day she was apart of the breakfast clean-up crew. The next day she was the cook making omelets and waffles and the next day she was working the front desk doing guest servies. Big rooms, colorful lighted pool at night, laudry room and just a great hotel with all around great guest services!!! Thank you to all the wonderful staff!
While traveling throughout Florida over a two week period, our stay at Embassy Suites was by far the best experience for a hotel stay. The staff was extremely friendly and professional. The facilities are superb.