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Grand Beach Hotel Surfside

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Grand Beach Hotel Surfside
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1,225 Reviews from our TripAdvisor Community

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Showing 603: English reviews
Reviewed 3 days ago NEWvia mobile

Nice looking hotel, great facilities, modern, big rooms, comfy beds - can't fault the hotel itself. But the staff really let it down. We added a note to our booking "engagement celebration holiday, any upgrades would be welcomed". We weren't really expecting upgrades, but it was worth a try, but we didn't even get a congratulations or any evidence that...

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Helpful?
1Thank Elin T
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Elin T, we appreciate you staying with us and would like to thank you for your honest feedback. While we are pleased to read of your satisfaction with the hotel, its spacious rooms with comfortable bedding, and great well-kept facilities, it has been to our regret to learn about the lapses in service you encountered at the front desk,...

Saint Augustine, Florida
Reviewed 4 days ago NEWvia mobile

We had an amazing time. The staff, the food, the atmosphere was wonderful. Sonja was our housekeeper and was so personable and did a fantastic job! We had the suite with our own jacuzzi. We loved the beach and the roof top pools and bar. The hotel was within walking distance to so many great restaurants as well. Highly recommend...

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Helpful?
1Thank loriconner12
Miroslava P, Grand Beach Hotel Surfside at Grand Beach Hotel Surfside, responded to this review

Dear loriconner12, thank you so much for taking the time to complete a review following your recent stay with us at the Grand Beach Hotel Surfside. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve in all aspects of your experience- from the friendly and attentive...

Reviewed 6 days ago NEWvia mobile

The Grand Beach is a much needed addition to Surfside. The hotel has the main building on the beach with more rooms (West) across the street on Collins Ave. The roof top pool and bar offer incredible views of the ocean and sunsets. The hotel is very clean and modern. Staff is very friendly and helpful. Our room on the...

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Helpful?
Thank fardog1
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear fardog1, thank you for choosing to spend Thanksgiving with us at the Grand Beach Hotel Surfside. We are more than happy to know that you have fully enjoyed your experience on property and had all of your needs and expectations met in the duration of your stay. We are thankful for your compliments towards our quiet beachfront location, friendly...

Reviewed 1 week ago

Reserved an ocean front and received an ocean view; no response to complaints, no apology, and no adjustment of rate. The wait staff is great but the management is grossly malfeasant. Go billed on my credit card but could not get a receipt despite repeated requests.

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Helpful?
1Thank richard m
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Richard M, we would like to thank you for not only choosing to stay with us, but also for your precious time giving your feedback. Please allow us to deeply apologize for the troubles you encountered while staying with us. We do wish to assure you that our team assigns the guests’ rooms as outlined within your reservation. We...

Vienna, Austria
Reviewed 1 week ago

Lovely hotel, beautiful room, super beach. The location is excellent. Very good valet service, the boys there were so nice and helpful. An additional plus was the tasty oranges always available at the front desk. We very much enjoyed our stay!

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Helpful?
Thank ninabagge
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear ninabagge, thank you for posting a superb review of your stay at the Grand Beach Hotel Surfside. We are thrilled to hear that your onsite experience was everything you had hoped for. We are glad that our beautiful room accommodations, convenient beachfront location, and well-kept facilities superseded your expectations in the duration of your visit. What means the most...

Miami, Florida
Reviewed 1 week ago via mobile

I stayed here with my husband a few weeks ago and we thoroughly enjoyed our stay. The rooms are great, the location is perfect, and the staff couldn't have been nicer. I booked a city tour through Gaston at the concierge, who was especially helpful and who made sure our time in Miami was a memorable one.

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Helpful?
Thank elumenini
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Elumenini, thank you so very much for staying with us at the Grand Beach Hotel Surfside. We are beyond pleased to know that you have had such a memorable experience while our guest. We are grateful for your compliments towards our room accommodations, perfect beachfront location and nice staff. We appreciate your lovely remarks about Gaston; we are glad...

Buenos Aires, Argentina
Reviewed 1 week ago

It was my second time in Grand Bech Hotel.Is a very nice hotel.Room was great and comfortable, and have 2 bathrooms . Employees are very nice always trying to help in any needs. I want to say that Gaston was so attentive and polite and always trying to help and making great our staying there.He knows very well what a...

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Helpful?
Thank mariarevuelta
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear mariarevuelta, it means so much to us that you enjoyed your stay at the Grand Beach Hotel Surfside and that we managed to once again exceed your vacation expectations. On property, we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us a number of times. We are so glad to...

Reviewed 2 weeks ago

Very well maintained hotel in a nice area with a wonderful beach. The service level was excellent! There are many restaurants and stores around the hotel. Hotel has several pools both below and on the roof with a convenient located bars.

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Helpful?
Thank Yaroslav P
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Yaroslav P, thank you for posting a superb review of your stay at the Grand Beach Hotel Surfside. We are thrilled to hear that your onsite experience was everything you had hoped for and that you have enjoyed our well-maintained pool areas, easily accessible beach area, and convenient beachfront hotel location. What means the most to us is knowing...

Washington DC, District of Columbia
Reviewed 2 weeks ago

Room was great for family, spacious and functional. The beach is really, really nice, nice landscaping between hotel and beach. Extremely convenient to Bal Harbor Mall and many restaurants, all within walking distance. Rooftop pool is particularly nice. All in all, I would go back there.

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Helpful?
Thank Thomas443
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear Thomas443, thank you for your delightful review of your stay with us at the Grand Beach Hotel Surfside. We are really pleased that we were able to take good care of you and that you found our property to be very family-friendly and perfect for a few nights to relax. We would like to thank you sincerely for commenting...

Aventura, Florida
Reviewed 2 weeks ago

For several reasons, I selected the Grand Beach Hotel Surfside for my in-laws to stay 3 nights during the month of October to celebrate two family members' birthdays: 1) it is located on the beach; 2) they allow small pets; 3) they have a great rooftop that overlooks the Miami metro area and beaches; and 4) it is located within...

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Helpful?
Thank CreativeExplorations
Miroslava P, Social Media Representative at Grand Beach Hotel Surfside, responded to this review

Dear CreativeExplorations, thank you for choosing to accommodate your in-laws at our property. While we do appreciate the kind words you have shared of our convenient beachfront location, pet friendly policy, great rooftop area, and friendly and attentive staff service attitude, it has been to our regret to learn about the issues with the room, which was initially assigned to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Soak up the style and tranquility of the new Grand Beach Hotel Surfside where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami all-suite hotel on the ocean, the Grand Beach Hotel Surfside features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots. ... more   less 

Additional Information about Grand Beach Hotel Surfside

Address: 9449 Collins Avenue, Surfside, FL 33154-2610
Region: United States > Florida > Surfside
Price Range: €201 - €693 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Beach Hotel Surfside 4.5*
Number of rooms: 343
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Grand Beach Hotel Surfside staff and other travellers.
57 questions
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Balloch, United Kingdom

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Questions? Get answers from Grand Beach Hotel Surfside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“make them honor your reservation!!”
 of 5 bubbles richardmM7030QR, 29 Nov 2016 | Read review
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 of 5 bubbles ingdiana, 3 Nov 2016 | Read review
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 of 5 bubbles I7018NVsteves, 31 Oct 2016 | Read review
“If you are international and traveling all that way, stay in 'Ocean Front ' its worth the extra $.”
 of 5 bubbles DisneyFamilyMadness, 28 Oct 2016 | Read review
“Ocean view rooms!”
 of 5 bubbles kijuans2016, 21 Oct 2016 | Read review
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