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Hotel was very clean and the staff was very polite and helpful. Best hotel I have ever been too so far. House keeping was very prompt and exemplary. I enjoyed the citrus water in the lobby. There were beautiful Christmas decorations and the A/C system...More
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We stayed here for two nights on a work trip. Arrived Sunday afternoon. Not impressed by check-in as one member of staff was clearly on a non-guest call and didn't even acknowledge us standing there. Eventually we were helped, only to be told there was...More
Management response:Responded 18 December 2016
Thank you for staying with us Whitby1964. I am very sorry to hear about your experience but appreciate you taking some of your valuable time to communicate. I can assure you this is not the Hilton way and is an isolated incident for us. We...More
Everything about this hotel was terrific. We were on the seventh floor and had an excellent view of the bay. It was easy walking distance to the downtown restaurants and the museums. The hotel does charge extra for parking,which seemed ridiculous. However, that's what happens...More
Stayed two nights and found the hotel spacious with a clean and quiet 9th-floor room.Unlike some guest complaint, the staff was more than courteous, outgoing and helpful. Selected the Bayfront for its proximately to the Dali Museum. Nearly across the street as well as a...More
This hotel goes to great lengths to provide customer service. The staff always greets you and is happy to help with anything you need. Hotel is recently renavated. Rooms are spacious and comfortable. Great location. I will stay there again.