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Ascend Collection Castillo Real

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Ascend Collection Castillo Real
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816 Reviews from our TripAdvisor Community

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Showing 796: English reviews
Wellington, Florida, United States
Reviewed 31 August 2014

We recently stayed at the Castillo Real to celebrate our 24th wedding anniversary. The staff were extremely friendly and helpful, providing us great advice for local attractions and restaurants. The room was very spacious, quiet and clean. They even went the extra mile, delivering a handwritten note and dessert to our room, congratulating us on our anniversary. This was a...

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Helpful?
1Thank Steve S
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Steve S, I am so happy to hear that you had a great anniversary stay with us. I am pleased that you found your room quiet and clean and the staff friendly and helpful. We hope you will think of us on your next anniversary or next time you just need a little get away. Thank you for taking the...

Gainesville, Florida
Reviewed 30 August 2014

My sister and I went down for a weekend trip in October, which is a great time to go to the beach in Florida. We chose the Castillo Real because we wanted to splurge and spoil ourselves. We were not disappointed. We arrived late, apparently the last guests to check in, but were treated very well. We were given breakfast...

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Thank utopiasoleil
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

utopiasoleil, We are so glad that you enjoyed yourselves so much and have decided to return. I do hope that your return trip was just as amazing as the 1st one. We hope to become a regular spot for your rest and relaxation. Thank you again.

Reviewed 25 August 2014 via mobile

The hotel is very dreamy especially at the entrance. Rooms were clean and I was able to get an earlier check in request. Staff is very friendly. Upon check in we were asked if we wanted to purchase breakfast voucher for $8.50 per person, which we agreed to. During breakfast there was only a few tables being waited on but...

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1Thank Andrea B
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Andrea B, We are happy that you enjoyed the hotel portion of your stay. As the restaurant is an independent entity, I will pass along your words about your meal. I realize that them just being in our hotel does reflect upon us and I can assure you that what you experienced in the restaurant was not a normal experience....

North Central Florida
Reviewed 25 August 2014

We arrived around 6:40 PM to a clean room and stayed on the first floor (Rm. 105). There was tile flooring in the hallway, which I believe attributed to the room noise from the hallway with people talking and going in and out the exit door to the parking area all night. (Carpet might be a bit quieter in this...

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1Thank OverTheFLRainbow
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

OverTheFLRainbow, I would like to apologize that you did not enjoy your recent experience at the Castillo Real. I have spoken to the girl that was working that evening and, as she was busy when you called, she simply forgot to get our "houseman" to come to the room and fix the vent issue. I have spoken with her about...

Englewood, Florida
Reviewed 22 August 2014

What a pleasant surprise! The room was large and nicely decorated. Love the size of the shower. Free wifi is always a plus. Hotel personnel were knowledgeable about the area. Very short walk to the beach which is beautiful.... I would absolutely stay again.

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2Thank 295Cindy
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

295Cindy, We are pleased to hear that you were pleasantly surprised on your recent visit to our hotel. We thank you for your business and we look forward to welcoming you back again soon.

Largo, Florida
Reviewed 20 August 2014

Just as was the case in our 6 other stays a wonderful experience again. Our fifth vist in August to celebrate our anniversary in addtion to 2 stays in December. I was not going to post another review of this hotel but I was dumbfounded by one of the reviews I read. From the rooms, decor, ambience, great service and...

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Helpful?
1Thank Darrell H
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Darrell H, We always enjoy welcoming you back again and again. Thank you for taking the time to write another wonderful review. We know that we can't make everyone happy, as we are simply human beings; but we try our hardest every time. I will be the 1st to admit that sometimes we do drop the ball and make mistakes....

Pearland, Texas
Reviewed 17 August 2014

My family of 2 adults and 2 teenage girls stayed there for 3 nights in July. We reserved a room that was larger than a regular room, but was not a suite. The rooms were very clean and had a refrigerator and a microwave. The shower was huge! The beds were very comfortable and we had free wi-fi and free...

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1Thank Audrey B
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

Audrey B, Thank you for letting everyone know what a Great place to stay we are. We appreciate your business and are happy that you enjoyed your time here. If you are ever through our beautiful city again, please keep us in mind.

Hardwick, NJ
Reviewed 17 August 2014

This is an extremely attractive hotel, great value for your budget, and, within walking distance of a beautiful beach. The room I shared with my husband and teenage son was a good size, and I especially liked the bathroom alcove. The walk-in tiled shower was big, a nice touch after some of the other bathrooms we had on this family...

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1Thank bookladyHardwick
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

bookladyHardwick, Thank you for taking the time to review you recent stay with us. I am glad that you found us to be a good value and that you enjoyed your time here. We do hope that if you visit St. Augustine again, you will keep us in mind.

Catonsville, Maryland
Reviewed 14 August 2014

My daughter and I stayed here for 2 nights and thoroughly enjoyed our stay. The room was very clean, the toiletries are quality products and the beds were probably the most comfortable that I've ever come across in a hotel. The location is great, too. Just a short walk up to the beautiful St. Augustine Beach. We had breakfast both...

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2Thank CvilleMom21228
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

CvilleMom21228, We are so pleased to know how much you enjoyed your time with us. We are actually in the process, as we speak, of upgrading our WiFi. I am glad to know that you were able to rest and relax while you were here. We hope to see you again soon.

O Florida
Reviewed 9 August 2014

Definitely on my list of good places to stay. We had a balcony room facing the pool which was great. Beds were nice as well roomy. Loved the mini toiletries available to use. Room had a microwave, mini fridge as well hair dryer... yay! Staff very nice!!! Only bad thing was that they did not have a place by the...

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Thank IcefrostOFlorida
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review

IcefrostOFlorida, Thank you for taking the time to review your recent stay with us. We are happy to know that you found us to be a great place and a great value. We appreciate your business and look forward to welcoming you back again soon.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1A Beach Boulevard, Saint Augustine Beach, St. Augustine, FL 32080
Region: United States > Florida > St. Augustine > Saint Augustine Beach
Price Range: €121 - €266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Ascend Collection Castillo Real Saint Augustine Beach, Florida
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travellers have asked, with answers from Ascend Collection Castillo Real staff and other travellers.
19 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
over a year ago
Jupiter, FL
Jacksonville, Florida
1 month ago

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Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing east to the water with a balcony!”
 of 5 bubbles janejY3359BR, 28 Feb 2017 | Read review
“get a room with a balcony”
 of 5 bubbles , 24 Feb 2017 | Read review
“all the rooms seem to be quiet. rooms closer to lobby have more activity and noise.”
 of 5 bubbles CharmainD_12, 20 Feb 2017 | Read review
“rear of hotel has balconies”
 of 5 bubbles menckenman, 8 Feb 2017 | Read review
“The 4th floor, quiet and nice ocean views and the sunrise, spectacular! Our room had a balcony, which was special, you can hear the ocean.”
 of 5 bubbles 828JoyceL, 9 Dec 2016 | Read review
5 of 5