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Castillo Real An Ascend Hotel Collection Member

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free Parking
Pool
Room Service
Wheelchair Access
Restaurant
Spa
Free High Speed Internet (WiFi)
Hot Tub
Fitness Centre with Gym / Workout Room
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Sauna
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
Hotel links
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Reviews (921)
Filter reviews
897 results
Traveller rating
512
271
71
28
15
Traveller type
Time of year
LanguageEnglish
More languages
512
271
71
28
15
Show reviews that mention
All reviews hotel restaurant vanity area breakfast vouchers beautiful hotel cocina restaurant our room was spacious dvd player ocean view short walk hot tub st augustine augustine beach booked this hotel third floor two queen beds definitely stay here again wonderful stay
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1 - 5 of 897 reviews
Reviewed 2 weeks ago via mobile

This was our first time at this hotel and we would definitely stay there again. Check in was quick and simple. Rooms were nicely appointed, clean, very spacious shower. We were offered a breakfast voucher for $8.50 a person for La Cocina, the hotels restaurant,...More

Date of stay: December 2018
Thank toma256
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 1 week ago

Dear Toma256, Thank you so much for choosing our boutique and for sharing your feedback with us. I am pleased to hear that you were able to enjoy our in house restaurant. The breakfast is definitely a hit with our guest. We hope to see...More

Hotel's Favourite
Reviewed 20 August 2018

This hotel was perfect. Every single part of this hotel was exceptionally clean. The rooms are huge. The pool area is very nice. They have water with fruit in it out available for customers. Easy walk to the beach. I absolutely loved this hotel and...More

Date of stay: August 2018
1  Thank love2travel868
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 21 August 2018

Dear Love2travel868, Thank you so much for taking our online survey, our guest responses are a key component to improving everyone's experience here at Castillo Real. We are so please that we met you expectations on this last stay and hope to see in the...More

Reviewed 2 weeks ago

My family of 4 stayed here for a wedding a couple weeks ago. We were given a free upgrade to a larger room but it smelled like a sewer. It was 700 sq feet but had a huge hallway and I felt like it was...More

Date of stay: November 2018
Thank ebone28
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 1 week ago

Dear ebone28, Thank you for taking the time to share valuable feedback regarding your stay. I am sorry that the room provided to you did not meet your expectations. I will be conducting and getting to the bottom of the "smell" as those executive suites...More

Reviewed 3 weeks ago via mobile

We are very happy with our choice to stay at Castillo Real! We have stayed at many choice hotels and this one is part of Ascend. It’s very close to the beach, the rooms are very nice. The pool and hot tub were well maintained....More

Date of stay: November 2018
Thank LoveTraveling1995
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 3 weeks ago

Dear LoveTraveling1995, Thank you so much for choosing our boutique and for sharing your experiences with us. I am pleased to hear that you enjoyed your stay as this is exactly the type of experience we want all of our guest to have. We look...More

Reviewed 4 weeks ago

Maybe the nicest place on St. Augustine Beach. But not much competition. Built with materials to look like a Spainish or Portuguese hotel. Rooms very ample. One table hadn't been wiped clean when we arrived, but other than that it was very clean. Comfortable bed....More

Date of stay: November 2018
Thank Mr G
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 4 weeks ago

Dear Mr. G, Thank you for taking the time to share feedback regarding your recent stay. I am pleased to hear that our staff service met your expectations and that you will return to visit us whenever you are in St. Augustine again. Look forward...More

View more reviews
Questions & Answers
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Kris M
6 October 2018|
Answer
Response from Gigibeanz | Reviewed this property |
There are shuttles that are from the trolley companies but they are not for free.
1
Vote
Ellen B
4 March 2018|
AnswerShow all 3 answers
Response from ventureahighway | Reviewed this property |
Unsure. Staff was good. Probably best to call.
0
Votes
summerset6
26 February 2018|
AnswerShow all 4 answers
Response from TomDarlene | Reviewed this property |
They do not.
1
Vote
Room Tips
"rooms at the back have balconies or patios. Upper floors should have a view of the ocean. There are houses..."
Joan2007
5 weeks ago
Read review
"If you can get a room back away from the atrium entry, it is quieter."
MargeandSam
21 Oct 2018
Read review
"We had a room with a small balcony over looking the pool area and we loved it"
love2travel868
20 Aug 2018
Read review
"great parking"
chillakayam
9 Aug 2018
Read review
Show More 
PRICE RANGE
US$115 - US$237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ascend collection castillo real hotel saint augustine beachcastillo real clarion collectionclarion collection saint augustine beachclarion saint augustinesaint augustine clarion
LOCATION
United StatesFloridaSt. AugustineSaint Augustine Beach
NUMBER OF ROOMS
60
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