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Comfort Suites Downtown

Expedia.comUS$159*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Comfort Suites Downtown
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416 Reviews from our TripAdvisor Community

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Showing 402: English reviews
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Eatonton, Georgia
Reviewed yesterday NEW

Three couples in our group: We were told about the construction when we made out plans found out when we arrived. First morning we had no hot water and no breakfast not even coffee, talked to front desk about some type of discount for the problems was told we as told we had to talk to the mgr. next day...

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Helpful?
Thank 154Gene
Newark, Delaware
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017 via mobile

We stayed at this hotel for 3 nights just before Christmas. Having visited St. Augustine before, we always try to get a place close enough to walk to the historic area. This hotel is perfect for that. When we checked in, Kerry Ann, the front desk lady was super friendly and helpful. Our original room was on the first floor....

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Helpful?
1Thank Raxel7851
About Hotel's Favourite Review
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for giving us a 5 star review and recognizing Kerry Ann. We are very happy you had a great time. We look forward to your return. Kind Regards Robert Williamson. General Manager.

Kissimmee, Florida, United States
Reviewed 3 days ago NEW

This hotel is clean, quiet after hours, and close to everything. They are doing some construction in the bar area, so our arrival was greeted with the very loud sounds of a concrete drill. Due to the construction, the breakfast was minimal (would have been good to know that before booking / arriving) and they really did not maintain it...

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Helpful?
Thank William G
Port Richey, Florida
Reviewed 6 days ago NEW

We spoke to the front desk by phone to book two rooms for 05-08-2017 thu 05-10-2017. We arrive to find out they were jack hammering an area next to the front lobby (that lasted all day ever day) and was told this would continue for the next 6 weeks. We asked why did they not tell use prior to booking...

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Helpful?
Thank jmccollum1244
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for the review. Please contact Priceline so they can contact us. Our team members explained that to you at check out. The Hotel has been waiting for you to do this. When you book with a third party company and pre-pay the credit card information given to the hotel is not yours. It's a merchant card that is...

Seattle
Reviewed 1 week ago

Very nice people at front desk. Was not informed about remodeling or would not have booked online through AAA. Room large, bed good, shower nice. Needs renovation. Breakfast nothing like what was advertised on website. Barely could be called breakfast, no juice, eggs, sausage or anything hot. Ran out of milk and lids for coffee cups. Hot water was not...

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Helpful?
Thank MterrySeattle
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your review. Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. The Hotel will complete it's...

Surrey, Canada
Reviewed 1 week ago

Location was in the Historic District. They let you park there until 3 PM on checkout day saving you downtown parking fees. The rooms are nice and are very clean. Staff are very courteous and freindly. They know the area well and are helpful in give directions for touring the area.

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Helpful?
Thank Eastendboyvan
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Robert Williamson...

Hartsville, South Carolina
Reviewed 1 week ago

We stayed here for a long weekend, Great Location. Walking distance to attractions, bars, and restaurants. Yes was not the best place I ever stayed. but was better than OK. The morning breakfast was good not great. But I will check for other places in the area next time.

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Helpful?
Thank Nolen J
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The Hotel is currently renovating it's breakfast area & lobby. The Hotel will change it to a Bar/Bistro. This will be completed in late June. Your feedback is very important to us and we can assure you that we will use this...

Hollywood, Florida
Reviewed 1 week ago

very nice room, clean, neat. Wonderful staff, especially Kyle and Kerrie Ann the night and evening desk clerks. Great locations, decent prices. The pool was great and the hot tub was perfect after a day of roaming all over old town

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Helpful?
Thank Bobbie P
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Kyle and Kerry Ann do an excellent job, I am very happy you recognized them. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...

Reviewed 1 week ago

We were provided a handicap-accessible room which was not needed. The person at the desk was out of his element and had a challenging time with the check-in process. The room was OK but the shower was very weak. During our first night there was a banging coming from above the shower light/vent at 4:30 a.m. Second night was better....

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Helpful?
Thank Leonard S
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Reviewed 2 weeks ago via mobile

Stay started off bad with our friends not having hot water for bathes for their 3 year old. That manager made it right and moved them and comped a night. We were on the third floor and had luke warm showers and were constantly woken up by construction on the 4th floor. Dealt with it and then while out on...

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Helpful?
Thank Renee J
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Comfort Suites Downtown

Address: 42 San Marco Ave, St. Augustine, FL 32084-3275
Region: United States > Florida > St. Augustine
Price Range: €123 - €273 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Downtown 2.5*
Number of rooms: 51
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Also Known As:
Comfort Suites Downtown Hotel Saint Augustine
Downtown Comfort Suites
Comfort Suites Saint Augustine
Saint Augustine Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Downtown staff and other travellers.
9 questions
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Panama City, Florida
9 months ago
Brooklyn, New York
over a year ago
over a year ago
Miami, Florida
over a year ago

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Questions? Get answers from Comfort Suites Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go here until construction is finished”
154Gene, 24 May 2017 | Read review
“we were on third floor. Across from Ice Maker - avoid rooms 415, 315, 215 if people getting ice wakes you”
williamg266, 22 May 2017 | Read review
“Stay away from the elevator.”
N0lenJ, 16 May 2017 | Read review
“Avoid the construction areas.”
leonards672, 14 May 2017 | Read review
“Make sure to ask for a room away from the construction.”
robsR1482RO, 2 May 2017 | Read review
5 of 5
Expedia.com
US$159* /night
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ComfortSuitesUS$158
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Prices are for 1 room, 2 adults
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