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Extended Stay America - Pensacola - University Mall

49 reviews
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Traveller (2)
Room & Suite (3)
Dining (1)
Overview
  • Excellent34%
  • Very good32%
  • Average10%
  • Poor10%
  • Terrible14%
Travellers talk about
“granola bars”(4 reviews)
“great location”(4 reviews)
“enjoyed my stay”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Pensacola - University Mall
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (49)Write a Review
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1 - 5 of 48 reviews
Reviewed 1 week ago

Poor service. No heat for one night. Problems with room locks on two different rooms so it took an hour to check in. Internet did not work 2 nights. Breakfast was a breakfast bar and cup of coffee. No dishes in room and had to...More

Review collected in partnership with Extended Stay
Thank Loren L
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 1 week ago

Loren, thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments...More

Hotel's Favourite
Reviewed 28 May 2017 via mobile

We stay from Thursday night til Sunday morning and we loved it! The staff was absolutely great, friendly and respectful coming from an engaged lesbian couple they treated us both like family and we loved that! Most of all it was CLEAN! We will definitely...More

Thank JameyPirkle
Response from 00esa, General Manager at Extended Stay America - Pensacola - University MallResponded 30 May 2017

Jamey, thank you for selecting Extended Stay America - Pensacola - University Mall for your recent stay. We are so happy you were overwhelmed not only by our excellent service but also with the cleanliness of our property. We appreciate you recommending us and look...More

Reviewed 1 week ago

I stayed here for one night. The room was nice. Breakfast was complimentary with the stay. However, it was over before 9.30 am (the scheduled breakfast time). And they were only serving coffee and nutrition bars for breakfast. This is a decent hotel for a...More

Thank Manisha C
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 1 week ago

Manisha, getting a good breakfast is an important part of starting your day. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be...More

Reviewed 2 weeks ago

The room was horrible. The carpet that went up the wall was pulled away and filled with mouse poop. TV didn't work at all. The noise level was so bad. Staff was very loud at front desk, so loud it woke me. Very thoughtless.More

Review collected in partnership with Extended Stay
Thank Kate B
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 2 weeks ago

Katel, thanks for evaluating your stay. We apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the...More

Reviewed 3 weeks ago

good ESA..quiet,north location,clean. manager was nice. Pensacola is way spread out but this location is fairly good overall. Price should be 55 a night. there are some long term folks here but its quiet and much better than the Woodbridge crowd...

Thank trav3908
Response from 00esa, Manager at Extended Stay America - Pensacola - University MallResponded 3 weeks ago

Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$62 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$62 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (2)
Room & Suite (3)
Dining (1)
Hotel & Grounds (6)
Questions & Answers
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Ryan M
7 April 2017|
Answer
Response from Bruce W | Reviewed this property |
We've been staying in the I-10 & N. Davis Hwy (aka Hwy 291) area of Pensacola at least twice a year since 2012. My personal take on the area is the area South of I-10, where the Extended Stay is located is a safe area with... More
2
Votes
Beverly G
7 March 2017|
Answer
Response from Bruce W | Reviewed this property |
As I remember it is $25 per day per pet. Up to 2 pets are allowed.
0
Votes
Room Tips
"3rd floor for quiet rooms"
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"we liked the third floor whats really cool is that the windows open all the way for that good pensacola..."
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"Breakfast is hardly continental."
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"Please ask for a non-pet room far away from the pet rooms"
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