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Residence Inn by Marriott Pensacola Downtown

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601 E. Chase Street, Pensacola, FL 32502-6232
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn by Marriott Pensacola Downtown
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 69 hotels in Pensacola
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner

Everyone needs a place to lay their weary head. For travellers visiting Pensacola, Residence Inn Pensacola Downtown is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Residence Inn Pensacola Downtown makes it easy to enjoy the best of Pensacola.

As your “home away from home,” the hotel rooms offer a flat screen TV, a refrigerator, and a kitchenette, and getting online is easy, with free wifi available.

Guests have access to room service, newspaper, and express check-in and check-out while staying at Residence Inn Pensacola Downtown. In addition, Residence Inn Pensacola Downtown offers a pool and free breakfast, which will help make your Pensacola trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

For those interested in checking out popular landmarks while visiting Pensacola, Residence Inn Pensacola Downtown is located a short distance from Wall South (0.2 mi) and The Graffiti Bridge (0.5 mi).

If you’re looking for a southwestern restaurant, consider a visit to Cactus Flower Cafe, which is not far from Residence Inn Pensacola Downtown.

Should time allow, Downtown Pensacola is a popular attraction that is within walking distance.

Whether you’re travelling for business, pleasure or both, Residence Inn Pensacola Downtown is sure to make your visit to Pensacola one worth remembering.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Kids stay free
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Hotel links
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219Reviews9Q+A53Room tips

Reviews
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TravelingB0B wrote a review May 2022
Fort Pierce, Florida597 contributions285 helpful votes
Hotel's Favourite
You can't beat the location. Take I-110 to the end and you're on Chase St, and a couple of blocks from the hotel. However, the best part of the location is that you have McGuire's Irish Pub right across the street (a two-minute walk and a "must" if you want a good dinner) and you're back-to-Back to "Another Broken Egg" for an amazing breakfast. The hotel has a "bistro" but you pay for everything. Two Starbuck's regular coffee cost me $5.19, for the smallest size. The room was clean and quiet, so there are no complaints there. The ladies behind the desk were very friendly. Our check-in, check-out, and room key were all done with the Bonvoy app on my phone (a must if you regularly use Marriott hotels). Overall, the hotel, the lobby, and the room were very good and I would definitely stay here again.
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Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown
Responded 21 May 2022
Thank you for choosing to stay with us at Residence Inn Pensacola Downtown. It is wonderful to see that you found our location convenient for enjoying the local area and that your room was clean and quiet. Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brandy M wrote a review Jan 2022
2 contributions1 helpful vote
Marriott needs to seriously review the behavior and attitude of the Manager Orlando. There is a proper way to address customers and apparently Orlando was out on the day that this training was provided. Our family stays exclusively at Marriott properties and we have never been treated so poorly. Go stay at the Fairfield Inn, the management knows how to treat people.
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Date of stay: January 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Mason, General Manager at Residence Inn by Marriott Pensacola Downtown
Responded 13 Jan 2022
Good morning, I am so sorry to hear that you felt that your interaction with Orlando was not a positive one. Orlando is very professional and usually receives many compliments so I am surprised that you did have that experience in your interaction. If you would like to expand on your experience, please reach out to me via email or by telephone so I can better understand what occurred and better address the situation. Thank you, Jennifer Mason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Doug L wrote a review Jul 2021
Fort Wayne, Indiana62 contributions37 helpful votes
My family of 4 stayed here n we had a one bedroom suite. The staff was very friendly and the hotel was very clean. We enjoyed the outdoor pool as well as the outdoor basketball court while we were there. The hotel is located very close to the bridge that takes you into Pensacola Beach and has a few food options that are within walking distance (Starbucks, Jimmy John’s, Whataburger and Nothing Bundt Cakes) and you can be to a variety of other places including a grocery store working a few minutes drive. Overall we were very pleased with our one day stay here and would recommended it and stay here again.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown
Responded 13 Jul 2021
Dear Doug, Thank you for all of your kind comments and for choosing to stay at Residence Inn Pensacola Downtown. We are so happy to hear you and your family thoroughly enjoyed our friendly staff, convenient location, and ample amenities. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Haider Raza wrote a review May 2021
Curaçao16 contributions28 helpful votes
Like to go back again if the bridge is open that takes you to beach. They are still serving food in boxes but give you big portion. Close to highway and Airport. Rooms are specious and clean, gym is small but nice equipment.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown
Responded 10 May 2021
Dear Haider, We're honored you chose to stay with us, and we thank you for taking the time to share your thoughts. It's great to know that our clean, spacious rooms impressed you and that our location worked well for your trip. Thank you for sharing how much you appreciated the included breakfast and onsite gym. The next time you're in town, we welcome you to stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angela Cruz wrote a review Mar 2021
2 contributions
I’m giving this property a two star review because of how upset I am right now. It would be a one star review if the staff members had not tried so hard to make it right. I stayed in this hotel two different nights for work. I was really looking forward to this business trip because I have a toddler at home - and any of you who have a busybody toddler who wants attention 24/7 can understand how hard it is to have a moment to yourself. I honestly cannot recall the last time I felt calm enough to sit and watch Netflix. Well, I told my husband my dream vacation would be lying in a hotel bed watching Netflix. The first night I stayed in this hotel, room 115 had a completely broken TV. Wouldn’t even do anything other than play static. I didn’t worry too much about it because I knew I would be back two nights later (my work trip had me in two different cities over 3 nights so my stay in this property was split by a day). When I came back, I was in room 327. Once again, although the TV didn’t have static, it would not play any TV channels or Netflix or Amazon Prime Video or HBO. I called and asked for it to be fixed and while I was out at dinner, the maintenance man fixed it for TV channels, but not Netflix. I called again and he came back while I was in the room and took about 10-15 minutes to reset the TV. I am overly upset about this because I feel like I’ve waited soooo long for this opportunity, only to have it impeded by a stupid thing as two TVs that were not ready for guests. Some people come to Pensacola to spring break and party on the beach. I came here to do some work but also hopefully to veg out and enjoy this super-rare opportunity to just lie down and watch some Netflix shows. Although the problem was fixed the second night (I didn’t bother saying anything about the first night), I’m just upset at how this all went down. It’s the little details that keep guests happy and I appreciate the staff making an effort but I am having to give this two star review. See photo evidence below.
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Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jennifer Mason, General Manager at Residence Inn by Marriott Pensacola Downtown
Responded 2 Dec 2021
Dear Angela, It's unfortunate that your experience was not a fantastic one; however, we believe you stayed at a property that was not ours. The color scheme in your pictures is different from the one we use, and we also do not mount our TVs on the wall. We're sorry that your time in the area was not perfect, and we hope the next time your travels point you in our direction that you'll stay with us and see just how great your visit can be.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Team Mason wrote a review Jan 2021
Washington DC, District of Columbia163 contributions76 helpful votes
We stayed here with our dog on New Year’s Eve. We were just passing through town and chose this hotel based on Bring Fido recommendations. We stayed in a king studio on the ground floor (128). The room was great and right next to the exit for easy access. The trade off for this is that people traverse through the door all evening and the door is not soft closing. It didn’t bother us, but occasionally made our dog bark briefly, which we were concerned would bother others. Of note, it was raining and the rain gutters outside the room windows are quite noisy with the run off hitting the drain coverings between the ground and first floor. Again, not an issue for us but could be for light sleepers. The room was great otherwise. Comfy bed, large shower, clean and spacious. Concierge staff are really friendly, easy check in and check out. Hot breakfast to go available. We only had bagels but the lady who prepared them was lovely also. As per other comments, $100 pet fee regardless of length of stay. Again, happy to pay to stay with our dog in a nice place, which this was. Would definitely stay again.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown
Responded 4 Jan 2021
Thank you for choosing to celebrate the holidays with us. It is great to see you and your dog enjoyed our spacious, comfortable rooms and friendly staff. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MichelleLS91 wrote a review Sep 2020
Saint Louis, Missouri49 contributions17 helpful votes
This was my first time staying at a Residence Inn and loved it! We had a 1 bedroom suite. Even though we only stayed there one night, it was so nice having the living room and kitchen. It was very quiet and comfortable, we never heard any other guests. The whole hotel was super clean. Paula at check-in was so nice and helpful. I really loved how they are still doing hot breakfast during covid. You just tell them what you want and they dish it out for you. 100% recommend this hotel to others!
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Date of stay: September 2020
Value
Service
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Room Tip: 1 bedroom on 3rd floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown
Responded 21 Sep 2020
Dear Michelle, Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that yours met our high standards in hospitality. It's also wonderful that you loved breakfast, and we look forward to showing you another superb experience on your next visit to Residence Inn Pensacola Downtown.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mgdan wrote a review Aug 2020
Kuala Lumpur, Malaysia178 contributions98 helpful votes
Great location and nice big roomy room with kitchen and bar. Big bed and Wide screen TV. I was given the room i requested...on the end of a hallway. My traveling companion for 3792 miles liked the room too. Close to exit door and ramp. Pua is a very persnickety pig...that likes things just right. Plenty of nearby grass and grounds to roam on. What he didn’t like was the 100$ pet fee they charged for him after we left.
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Date of stay: August 2020
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Room Tip: Double check pet fee before you check out.....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown
Responded 18 Aug 2020
Thank you for counting on Residence Inn Pensacola Downtown during your trip to the area. We are delighted that our amazing location was suitable for your travels. Anytime you need another getaway, count on us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jerry C wrote a review Jul 2020
Athens, Georgia48 contributions47 helpful votes
We were in Pensacola for 2 nights at the downtown Residence Inn. The hotel is clean, the rooms are pleasant & comfortable and the staff is doing everything they can to keep everyone safe during the Covid Crisis. Orlando at check-in very efficient was more than accommodating. LaTonia at breakfast was always smiling and made sure we had just what we wanted for breakfast. All RI employees we met were extremely pleasant. There’s a wonderful Veteran’s Park just behind the hotel. It’s a great place to honor our veterans and enjoy the beauty of the park while walking the trails and admiring a beautiful view of the bay. There are some excellent restaurants also within walking distance. If we are in Pensacola again we will be returning to the Residence Inn.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from General Manager, General Manager at Residence Inn by Marriott Pensacola Downtown
Responded 14 Jul 2020
Dear Jerry, Thank you very much for choosing Residence Inn Pensacola Downtown for your recent visit to the area! We will be happy to pass your compliments along to our team members and commend them for their work; it is wonderful to hear that you enjoyed their service. All the best to you, and we look forward to your next visit to the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
indestin wrote a review Nov 2019
Destin, FL15 contributions3 helpful votes
I was in need of a clean pleasant and safe place to stay for a week while my husband was in Baptist Hospital for bypass surgery. Thanks to outstanding Management and Staff I found everything I needed...and more...at The Residence Inn on Chase. Not only was my suite homey to return to each day the staff kept me lifted up with concern for both me and my husband. I am not a novice traveler and have experienced hotel hospitality both domestically and internationally. This hotel and staff were exceptional. For anyone looking for convenience to the hospital it was easy...one right turn...one left turn...one more right turn...you are there. Re the suite: plenty of even flow hot water...everything I needed in the kitchenette...clothes storage...a very nice dressing area...comfortable furniture and bedding. Not to mention anything and everything you could want on the breakfast buffet each morning. And an excellent happy hour several nights a week. Staff...my sincerest thanks to each and every one of you for helping me get through a very difficult time. You were such a blessing in my life. Maybe someone else is looking for the same pleasant accommodations and comfort you provide so well. Jane in Destin
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Date of stay: November 2019
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$233 - US$445 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn pensacola downtown hotel pensacola, pensacola residence inn
LOCATION
United StatesFloridaFlorida PanhandlePensacola
NUMBER OF ROOMS
78
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Frequently Asked Questions about Residence Inn by Marriott Pensacola Downtown
Which popular attractions are close to Residence Inn by Marriott Pensacola Downtown?
Nearby attractions include Veterans Memorial Park (0.4 km), Wall South (0.4 km), and Gulf Coast Brewery (0.3 km).
What are some of the property amenities at Residence Inn by Marriott Pensacola Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn by Marriott Pensacola Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Pensacola Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Residence Inn by Marriott Pensacola Downtown?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn by Marriott Pensacola Downtown?
Conveniently located restaurants include Another Broken Egg Cafe, McGuire's Irish Pub & Brewery, and Bagelheads.
Are there opportunities to exercise at Residence Inn by Marriott Pensacola Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn by Marriott Pensacola Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Pensacola Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Pensacola Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.