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Pensacola Grand Hotel

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423 Reviews from our TripAdvisor Community

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Showing 418: English reviews
Reviewed 19 October 2016 via mobile

Place sucks. It smells and the hallways are hot. The trains at night are loud af. I hope nobody else stays here. I normally don't complain about things but this hotel is a dump. The pictures online are misleading as well.

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3Thank Ryan M
Puyallup, Washington
Reviewed 18 October 2016

We held our annual military reunion at the Crown Plaza Hotel. What a superb facility. At one time it the building served as the city's train station. So there is a great deal of nostalgia remaining and preserved within the building. The staff and administration were superb to work with, flexible in handling last minute registrations, and providing excellent support....

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Thank dustoff40
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First, we would like to Thank You for your service to our country, it is very greatly appreciated. We are glad that you chose our hotel for your Miltary Reunion, as well as for your accomodations. It was an honor to have your group here in our hotel. It is our #1priority to make sure you have a very positive...

Dallas, Texas
Reviewed 15 October 2016 via mobile

Let's face it...WE THE PEOPLE are the ones who bang around our luggage and knick the furniture in hotels. Hotel staff don't follow us around with a bottle of Old English furniture stain and polish, so that's on us. We're here for four nights so had to make our room comfortable for us. Our room safe evidently needed a new...

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Thank Highpocketsagain
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We are grateful that you took out the time to provide a positive review on our hotel. We are glad that you chose us for your accomodations. We are in the process of beginning renovtions on the future, so we hope that you decide to come back and stay with us, once our renovations are competed. Thank ypu for your...

Reviewed 10 October 2016 via mobile

The hotel is pretty nice, a lot of rich culture in and around the hotel. The lobby, restaurant and bar are all really fancy looking. The rooms, not so much. I had a regular room with a king size bed however I don't think it was a King size bed. I'm 5'11 and my feet were hanging off of the...

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Thank SoBeDreamin90
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking the time to provide your feedback. However, we will be doing renovations to our property in the future and we hope to see you again soon.

New Port Richey, Florida
Reviewed 28 September 2016 via mobile

This hotel has a beautiful hundred year old train station that serves as lobby and lounge area. The tile and wood are wonderful. Check in and check out was quick and easy and the staff friendly and helpful. It has a restaurant and bar in the building. My room was large and comfortable. The bathroom was a bit small but...

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Helpful?
Thank jeep2011k
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We want to thank you for providing your positive feedback and giving us a 5 star rating of our property. We are glad that you enjoyed your stay with us and provided the details of your stay. We hope to see you again soon.

Saraland, Alabama
Reviewed 26 September 2016 via mobile

The hotel is so beautiful. The staff was magnificent. I had requested a corner room that was highly recommended, but they were unable to honor my reservation request. Next door to civic center and five minutes to Palafox. The travel to Pensacola beach is about 15 minutes and about 25 to Fort Pickens. We will be back when we visit...

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1Thank Ladye A
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First off, we would like to say thank you for choosing our hotel for your accommodations. We are delighted for the positive feedback and you giving us a 5 star rating. We try to the best of our ability to honor any requests but sometimes it is impossible. However, we hope to see you again soon.

Columbus, Georgia
Reviewed 25 September 2016

Hotel was convenient, clean and fresh. Hotel restaurant was terrible, attempted dinner and could not even eat the food - was told by the wait staff they were short handed and promised breakfast was really good - no it was not! Uuuggg If you stay at this hotel eat out!

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Thank Civ31904
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your feedback and 4 star rating. Your feedback will be forwarded to management. But we hope to see you again soon.

Reviewed 14 September 2016 via mobile

Visited here with my wife and 3 friends for a night away from home and we weren't disappointed! This is a really nice hotel. I can't say enough about how friendly the staff was, especially at the lounge. The beds are super comfortable and the rooms are very clean. Within walking distance to everything downtown. We will definitely be back.

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1Thank thomasholland6
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We thank you so much for the 5 star rating and such positive feedback. We strive to make our guests feel welcome in every aspect at our hotel. We are glad that you enjoyed youyr stay and we hope to see you again soon.

Reviewed 9 September 2016

I came to Pensacola for a work trip. My whole trip was messed up when I was asked last minute to come to town earlier (from california) and I had booked a special bundle (flight/hotel) through hotwire which would have cost a fortune to change so instead I booked an extra single night through expedia (knowing that i would have...

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1Thank lebongirll
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your 4 star rating and the positive feedback. Our #1 priority is to make our guests feel at home and try to help make your stay with us as comfortable as possible. We are really glad that you enjoyed your stay with us. And we would love for you to come stay with us again.

Santa Rosa Beach, Florida
Reviewed 8 September 2016 via mobile

Great location. Excellent bed and linens with a good view of Pensacola Bay. Awakened by the train, but didn't ruin the experience. Will probably stay here again. Love the lobby and common space which was a former train station. Staff was friendly and very accommodating.

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2Thank duneallengirl
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for taking time to provide such positive feedback. We really appreciate you staying with us and we hope you come back again soon. Our #1 priority is making sure our guests have an enjoyable experience at our property.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: €112 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Pensacola Grand Hotel Florida
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the end and at top, the walls are really thin, you can hear through them!”
 of 5 bubbles Angelic2u, 21 Feb 2017 | Read review
“Don't stay here it s depressing & filthy & badly needs renovation & a good cleaning”
 of 5 bubbles maryjeanf125, 28 Dec 2016 | Read review
“Higher rooms have less train noise. Rooms on the end have less city light.”
 of 5 bubbles GSJemison, 17 Nov 2016 | Read review
“The higher your room the better.”
 of 5 bubbles AvaO_12, 5 Nov 2016 | Read review
“Ask for a corner room.”
 of 5 bubbles RetiredPilot69wife, 20 Oct 2016 | Read review
5 of 5