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Pensacola Grand Hotel

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423 Reviews from our TripAdvisor Community

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Showing 418: English reviews
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Destin, Florida
Reviewed 2 days ago NEW

When you first walk into the main part of the Hotel, you enter the Old Train Depot Station which takes you back to the Golden Era in design, including just a beautiful piano to the left, and old fashion seating on the right, could be dated back to the 40's. It's nostalgic and whimsical . For Events in Pensacola such...

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Helpful?
Thank Angelic2u
Panama City, Florida, United States
Reviewed 3 days ago NEW

Great rooms and beds. Only big problem is the noise in between walls. You can follow conversations from the people next to you. Also the doors slam very loudly. Restless sleep but it was sleep. Room service is excellent and everyone that works there all the way to security are all nice and seem happy with their jobs. Good stay...

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Helpful?
Thank Jeff C
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for you feedback and we hope to see you back again for Pensacon 2018.

Baltimore, United States
Reviewed 1 week ago

The hotel was very nice, some what clean and plenty of room. The service was outstanding and the weather was even better. The location from the little chapel was perfect. The hotel is located directly across the street from the Convention Center and had plenty of free parking. A few really good restaurants within walking distance.

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Helpful?
Thank Anthony M
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your wonderful feedback. We are glad that you enjoyed your weekend stay with us and we hope to see you again soon.

Virginia Beach, Virginia
Reviewed 1 week ago via mobile

We stayed 4 nights and I will say the staff was responsive, however, the good points end there. On to the bad: 1. Granted this is an old train depot, but a minimum of one train will come within 20 yards of your room every night and wake you up. 2. The area is not safe, especially for white people....

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Thank Dan M
Reviewed 3 weeks ago via mobile

This place is beyond bad and most certainly not "grand" in anyway. My room was dirty, hot (with no ability to control temperature) and smelly. The train whistle at 3/4 AM is a nice added amenity. I actually checked out the evening before I planned and drove back to ATL (my home) so I could avoid spending a second night....

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Helpful?
Thank Jackmo0097
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your feedback. We sincerely apologize for the inconvenience you encountered during your stay with us. However, your feedback will be forwarded to management.

Tallahassee, Florida
Reviewed 3 weeks ago

I stayed at this hotel about three years ago after being generally flown all over the place and dumped in Pensacola by an airline after a missed connection. The staff were wonderful and welcoming that late evening when we were frazzled and tired. I stayed there again this week, and yet again the staff members were warm and efficient, both...

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Helpful?
Thank _slj8187
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your positive feedback, it is greatly appreciated. We are glad that our hotel was pleasing to you and that you chose us for your accomodations. We hope to see you again soon.

Punta Gorda, Florida
Reviewed 3 weeks ago via mobile

We thoroughly enjoyed our stay , what with all the antiquities in the lobby, outstanding restaurant, fast elevators, clean comfortable room and being lulled to sleep as a train passes bye. We would stay here again anytime.

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Thank Hobomonty
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First, we would like to thank you for choosing our hotel for your stay. We really appreciate your positive feedback and we really hope to see you again soon.

Reviewed 8 January 2017 via mobile

We stayed here due to the location for the ice hockey game. Great bar downstairs. Good atmosphere. House keeping ladies and reception all very friendly. Did not eat in the hotel so can't comment on food. Would stay again

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Thank SmilerLV
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First we would like to thank you for your feedback. It is greatly appreciated and we would like to thank you for staying with us. We hope to see you again soon.

Nashville, Tennessee
Reviewed 28 December 2016

This hotel is in need of repairs, the tile on the lobby floor is a disgrace, it is not only filthy but there are tiles that are actually coming up. The elevator doors are filthy, you can see years of never having been cleaned. The bathroom in our room had ceiling tiles that did not quite fit & all you...

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1Thank mary jean f
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking the time to provide your feedback. We do apologize for the inconvenience during your stay with us. We will forward your comments to Management for further review.

panama city beach, fl
Reviewed 30 November 2016 via mobile

If you're going going to attend an event at the Pensacola Bay Center, you cannot go wrong with this hotel. It is literally across the street from the venue. We parked the afternoon before our Dolly Parton concert and never returned to our vehicle until it was time to go home the next morning. Location is excellent. We walked to...

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Helpful?
Thank Robert J
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for staying with us and taking the time to give your feedback. We would like to apologize about the train noise, however, the hotel is built onto the Historic L&N Train Depot. But we hope you come back and stay with us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Region: United States > Florida > Florida Panhandle > Pensacola
Price Range: €112 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Pensacola Grand Hotel Florida
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travellers have asked, with answers from Pensacola Grand Hotel staff and other travellers.
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the end and at top, the walls are really thin, you can hear through them!”
 of 5 bubbles Angelic2u, 21 Feb 2017 | Read review
“Don't stay here it s depressing & filthy & badly needs renovation & a good cleaning”
 of 5 bubbles maryjeanf125, 28 Dec 2016 | Read review
“Higher rooms have less train noise. Rooms on the end have less city light.”
 of 5 bubbles GSJemison, 17 Nov 2016 | Read review
“The higher your room the better.”
 of 5 bubbles AvaO_12, 5 Nov 2016 | Read review
“Ask for a corner room.”
 of 5 bubbles RetiredPilot69wife, 20 Oct 2016 | Read review
5 of 5