Roaches, mold, mildew, ripped couch, dirty a/c filter. There is nothing luxury about this place. Poor customer service to rectify our visit. Broken room key system. Just sad we had to endure poor conditions. It’s even in a sketchy place. We had gang members hanging in the parking lot and they did nothing about it. We were in town for a funeral and this experience made the stay much more depressing.
Was given a room that was very unacceptable. It was dirty, the love seat worn and torn, that carpet stained and gross, the bathroom floor was disgusting and the room smelled. I went down and showed photos of the room the the very nice guy at the desk who gave me another room and it was clean, recently remodeled but whoever they used to remodel it did a horrible job and it was missing the closet door still.
This is not a good place to stay not safe at all and has roaches. I went to pool and came back my door was open and all front desk could do was say I’m sorry . I would not recommend this place to anyone.
We longer live in a world with any compassion. I was just charged part of our room deposit at luxury suites because of “the incident”. They referred to me not only losing my fiancé but also finding him here unresponsive as an “incident” that cost them a few linens, and therefore I was responsible for said costs. They even went as far as asking me what exactly I witnessed and if I believed all of the linens needed to be replaced. Are you serious right now? It was all I could do to pack our things, let alone be held financially responsible and asked to describe what I saw. I thought I had done well maintaining my composure while packing. Needless to say I completely broke down when I was asked what exactly I saw. Thank you Luxury Suites for making me relive the worst day of my life so the company could justify holding me of all people responsible for replacing a few linens. Oh and for those who must know, he vomited some blood. It was a small area. I used to love this place but I will never be back and I’ll be sure everyone knows how they treated me at checkout. Absolutely heartless.…
Spent one night here while on a road trip. Very clean. Good location for I-10 travelers. Comfortable bed and easy chair. Only negative is a very weak shower. Nearby restaurants are only so-so, but there are several fast food spots.
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