Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
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307 N New Warrington Rd, Pensacola, FL 32506-5854
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US$184
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Room & Suite (39)
Dining (12)
About
#10 of 69 hotels in Pensacola
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Holiday Inn Express & Suites, Pensacola-Navy Base is located only 2 miles from Pensacola Naval Air Station and Museum. The hotel is also close to nearby beaches such as Pensacola Beach, Johnsons Beach and Perdido Key. The hotel is convenient to downtown and only 15 minutes from Pensacola Regional Airport. The property offers 73 guest rooms that includes 28 spacious suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Baggage storage
Parking
Wifi
Hot bath
Outdoor pool
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish
Location
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256Reviews5Q+A45Room tips
Reviews
Traveller rating
- 131
- 70
- 41
- 7
- 7
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Popular mentions
One week and never a problem. The hotel is clean and convenient to NAS Pensacola. Customer service was superb. The clerk that checked me in, Shannon, was super friendly and helpful. Saw her several time throughout my stay and she made it seem like I was coming home. This is definitely where I will stay for future visits to the Pensacola area. What a time. What a find.
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Date of stay: November 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
Checked in July 24 and the front desk clerk has the worst attitude i have ever seen. Its like she shows that she doesn't want to work there. Doesn't greet you if you go to the snack bar i waited almost 5 minutes to pay while she talked on her cell phone. I travel a great amount and I will not ever stay there again. And I won't recommend this place to anyone until she is gone.
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Date of stay: July 2020Trip type: Travelled on business
Helpful
Response from Melissa Stearns, Owner at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Responded 28 Jul 2020
Thank you for taking the time to post a review from your stay with us. I would like to apologize that you had issues with customer service I understand your disappointment, and this should not have been the case. I will share your review with my front desk agent for improvements on our end. We appreciate you for staying with us.
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Just spent one night, didn't have reservations but had no problem checking in. Keisha was on the desk and was very helpful, got me a really nice comfortable room. Will definitely stay here again if the need arises.
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Date of stay: February 2020
Helpful
Response from hiexpresspensacola, General Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Responded 24 Feb 2020
Greetings James, We are so glad that you stopped in to visit us while in town. How awesome that Keisha was able to take great care of you! We hope to see you again next time!
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Superb customer service and had a very relaxing stay. Staff are very friendly and exceeded my expectations in terms of customer service and satisfaction. Breakfast buffet was included in the room price and gad a very good selection of food and drinks. Highly recommended!
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Date of stay: January 2020Trip type: Travelled on business
Helpful
Response from hiexpresspensacola, General Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Responded 24 Feb 2020
Greetings valued guest, Thank you for taking the time to leave us such a great review. We are so glad to hear that we exceeded your expectations. We look forward to your return!
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We stayed out of town on work and this was one of the closer hotels to our job. From the way we came in, it was a bit odd to get into the back side of the hotel but that wasn't an issue. Big, super clean room. Breakfast the next morning was great and had a big assortment- they had little to go bags that made taking it with us easy. Lady checking us out in the morning was super nice, as was the lady who helped us book the room over the phone that first day. Only reason this was given four stars is because we were woken up between 1:00 to 1:30 AM by someone blasting their bass outside in a car parked nearby and then a bunch of loud people in the hallway yelling and slamming their room doors for quite some time..Made getting back to sleep difficult with a 4+ hour drive back later on that day. Otherwise though, hopefully this was just some unlucky evening for us, because the hotel is nice and the service was friendly/helpful too.…
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Date of stay: January 2020Trip type: Travelled on business
Value
Service
Sleep Quality
Helpful
Response from hiexpresspensacola, General Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Responded 24 Feb 2020
Greetings valued guest, Thank you for taking the time to leave us such a wonderful review. We are glad to hear that you enjoyed your time with us minus the noise issues. Please accept our deepest apologies. We hope that this will not stop you from coming back to visit us again. Have a great week!
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PRICE RANGE
US$119 - US$239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites - pensacola west-navy base
LOCATION
United StatesFloridaFlorida PanhandlePensacola
NUMBER OF ROOMS
73
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Claim Your Listing Frequently Asked Questions about Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
Which popular attractions are close to Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
Nearby attractions include Goofy Golf of Pensacola (0.8 km), Rusty Relic (1.0 km), and Music Box (0.8 km).
What are some of the property amenities at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
Conveniently located restaurants include Dinner India, Firehouse Subs, and Ruby-Gin Family Cuisine.
Are there opportunities to exercise at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base?
Many travellers enjoy visiting Veterans Memorial Park (7.1 km), Fort Barrancas (6.6 km), and St. Michael's Cemetery (6.3 km).