One week and never a problem. The hotel is clean and convenient to NAS Pensacola. Customer service was superb. The clerk that checked me in, Shannon, was super friendly and helpful. Saw her several time throughout my stay and she made it seem like I was coming home. This is definitely where I will stay for future visits to the Pensacola area. What a time. What a find.
Checked in July 24 and the front desk clerk has the worst attitude i have ever seen. Its like she shows that she doesn't want to work there. Doesn't greet you if you go to the snack bar i waited almost 5 minutes to pay while she talked on her cell phone. I travel a great amount and I will not ever stay there again. And I won't recommend this place to anyone until she is gone.
Just spent one night, didn't have reservations but had no problem checking in. Keisha was on the desk and was very helpful, got me a really nice comfortable room. Will definitely stay here again if the need arises.
Superb customer service and had a very relaxing stay. Staff are very friendly and exceeded my expectations in terms of customer service and satisfaction. Breakfast buffet was included in the room price and gad a very good selection of food and drinks. Highly recommended!
We stayed out of town on work and this was one of the closer hotels to our job. From the way we came in, it was a bit odd to get into the back side of the hotel but that wasn't an issue. Big, super clean room. Breakfast the next morning was great and had a big assortment- they had little to go bags that made taking it with us easy. Lady checking us out in the morning was super nice, as was the lady who helped us book the room over the phone that first day. Only reason this was given four stars is because we were woken up between 1:00 to 1:30 AM by someone blasting their bass outside in a car parked nearby and then a bunch of loud people in the hallway yelling and slamming their room doors for quite some time..Made getting back to sleep difficult with a 4+ hour drive back later on that day. Otherwise though, hopefully this was just some unlucky evening for us, because the hotel is nice and the service was friendly/helpful too.…
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