WoodSpring Suites Pensacola Northwest

130 reviews

#38 of 69 Hotels in Pensacola

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2310 W Detroit Blvd, Pensacola, FL 32534-1721

Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more

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Updated 02/06/20

About

3.5

Very good

130 reviews

#38 of 69 hotels in Pensacola

Location

Cleanliness

Service

Value

WoodSpring Suites Pensacola Northwest is a smoke-free, pet-friendly, extended stay hotel. Our hotels are comfortable, our rooms are well-priced. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. 24/7 access to guest laundry, vending, and staff support. Free basic wi-fi and parking. WoodSpring Suites. It's Simple. Done Better.

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Property amenities

Free parking

Parking

Wifi

Paid wifi

Pets Allowed ( Dog / Pet Friendly )

Non-smoking hotel

Self-serve laundry

Room features

Air conditioning

Kitchenette

Microwave

Refrigerator

Flatscreen TV

Room types

Non-smoking rooms

Suites

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130Reviews6Q+A23Room tips

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Ashlynn wrote a review Dec 2020

2 contributions

Absolutely disgusting

I stayed here for a day and checked out the next even though my stay was reserved for a week. The service was absolutely terrible, front desk lady even used cuss words while speaking to me about card issues THAT SHE CAUSED. She then proceeded to lie saying that we did things when we didn’t. And not to mention how dirty our room was. Counters and floors sticky and gross. My socks were black just in the time it took me walk from the door where I left my shoes to the bed🤢 with COVID-19 you’d think they’d actually put some effort into cleaning and keeping people safe. DO NOT STAY HERE!!!!

Date of stay: November 2020Trip type: Travelled solo

Helpful

Response from Nationwide HMC, Guest Services / Front Office at WoodSpring Suites Pensacola Northwest

Responded 5 Jan 2021

We are so sorry that this was your impression during your stay. Our team strives to provide a stay that is both professional and clean. We will be sure to revisit with our team to make sure they are providing only the best to all of our guests. Thank you for allowing us to host you.

Becky N wrote a review Oct 2020

Sacramento, California2 contributions

Needs major updates

We stayed at this site because of hurricane zeta. First thing I noticed was how outdated all the furniture was. Only one mattress on the bed. It kept moving around. Limited amount of lights. Just over head and over hood of stove. No bedside lights?? Floor was filthy. Our feet were black!! We could feel the dirt on the bottom of our feet so we kept shoes on until we went to bed. The bathtub had a large crack along the side of the tub. Very dangerous, could cut someone. Very noisy hotel. Doors slam shut. Keep looking when you need a place to stay.

Date of stay: October 2020Trip type: Travelled with family

Helpful

Response from Nationwide HMC, Guest Services / Front Office at WoodSpring Suites Pensacola Northwest

Responded 4 Nov 2020

We are so sorry that this was your experience as it is far from the clean and comfortable stay we strive to provide. We will be revisiting with our team to address your concerns so that we can improve. Thank you for being our guest and we wish you all the best.

Angie wrote a review Aug 2020

1 contribution

Trash

Wood spring suites is absolute TRASH. Check in took over 40 Minutes! The women who work there look like they should work in a circus. They have no customer service skills at all. While checking me in the two girls that work there was talking to eachother and cussing. I had my 2 children with me. I said hey my kids don't need to hear that. They looked at me and the MANAGER said oh well nobody tell me how to talk as she was smacking her gum. We get to our room and there is no toilet paper. I go back to the front desk and had to use the phone to get someone to come back there. After waiting in the lobby office area for someone to show up they said we will bring it to your room. Not only did they not bring any but I ended up buying my own from the dollar general down the road. What hotel room doesn't have toilet paper? Fast forward a couple of hours. There was a loud argument in the hallway. I open the door to see an employee cussing at a guest to shut the fu** up or she was going to beat this older woman's a$$. Are you kidding me? As we were getting our clothes out of the laundry room there were 2 rats in there. My husband reported it to the manager to which she just shrugged her shoulders and walked away. This place is dirty. Towels are stained and the shower curtain was torn and dirty. Don't think about trying to call corporate because its not even in America. Never anyone in the office! Manager is a joke. The trash cans on all sides of the building is always over flowing in to the ground. We had 3 dead roaches in the freezer. Avoid this place altogether!…

Date of stay: August 2020Trip type: Travelled with family

Helpful

Response from Nationwide HMC, Guest Services / Front Office at WoodSpring Suites Pensacola Northwest

Responded 3 Sep 2020

We are so shocked that this was your impression of our hotel and staff. This is not at all the friendly and clean environment that we provide. We have sent your concerns to our management team for further review. We work hard to make sure we are maintaining a clean, comfortable, and helpful environment to each of our guests. We are so sorry to hear we fell short during your stay. Thank you for being our guest and we wish you the best in your travels.

bobD7232FS wrote a review Nov 2019

Baton Rouge, Louisiana90 contributions16 helpful votes

Good overnight stay

Very clean but definitely older hotel. Staff friendly and helpful and worked hard to secure my reservation. Computer problems held up my processing and completing my booking but staff rolled with it and let me have a room while the system rebooted. I went to dinner in the meantime and was all in upon my return. Rooms are spacious but Spartan and very clean. Had a good night's sleep and went on my way. A good inexpensive overnight stay.

Date of stay: November 2019

Rooms

Cleanliness

Service

Trip type: Travelled on business

1 Helpful vote

Helpful

Response from Nationwidehotelmgmt, Guest Relations Manager at WoodSpring Suites Pensacola Northwest

Responded 17 Nov 2019

We are so glad our accommodations met your needs so beautifully during this stay. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we very much appreciate the recommendation. Thank you! -Charlie, Guest Engagement Specialist - WoodSpring Suites

moresia wrote a review Sep 2019

Florida25 contributions7 helpful votes

Lying Staff Noisy Rooms Crappy Wifi and TV

I stayed in this hotel for around 2 months in August and Sept 2018. I chose this one becuase of the kitchenette. I was in the process of moving to FL but had to move out of my previous residence so an extended stay hotel seemed a good fit. And it was pet friendly, and I had my dog with me. Later my cats would arrive, since they only allow 2 pets I made arrangements for my dog with a friend. I made reservations online, and arrived late in the day to check in. It took an hour to find someone to come check us in. During my stay it was apparent that people were coming into my room without my permission. I was constantly getting nasty notes saying my cats litterboxes were smelly despite the fact that I scooped them daily and changed them weekly. They claim to be pet friendly, but they really are not. If you have a pet they harass you. They caused the closing on my new house to be delayed because despite the fact that the letter had the room number AND I called the Front Desk to alert them it was coming when it came they rejected it. I had to go to the post office to get it. On August 22nd I contacted them to make sure the pricing had not changed and that I could renew the room and was assured it was all fine. On the 23rd when I went to renew the room they refused. I was told they were renovating and therefore could not rent that room or any other room in the hotel. Strange since i could still put a reservation online and the room directly beside mine had just renewed her room that morning. They gave me less then 24 hours notice that they would not renew the room. It had nothing to do with renovations, that was a complete lie. They had been doing them the entire time I was there including replacing my AC. I would never stay at any Woodspring again, I will spring a bit more for Extended Stay Deluxe or Homewood Suites. When I move into the room I found trash under the bed they cleaning crew never did a good job even on the weekly cleanings.…

Date of stay: October 2018

Value

Cleanliness

Service

Helpful

Response from Julia R, - - Nationwide Hotel Management Company, LLC at WoodSpring Suites Pensacola Northwest

Responded 25 Sep 2019

WoodSpring Suites is dedicated to providing an exceptional stay experience to all its guests. We welcome constructive feedback and are always working to improve the services and accommodations that we provide. We hope your future travels and lodging are only pleasantly memorable for you.

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