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Grand Palms Hotel, Spa and Golf Resort

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Grand Palms Hotel, Spa and Golf Resort
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232 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Tavernier, Florida
Reviewed 27 January 2013

The staff are rude. We went paid for an extra person. We could not get a roll out then for the extra person. We could not get an extra blanket without requesting for two days. We got sheets in place of the blankets. Their reason they did not have any. When they gave us the sheets the staff acted like...

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Helpful?
Thank nj593
Matt W, Marketing Director at Grand Palms Hotel, Spa and Golf Resort, responded to this review

It just does not sound like Grand Palms. However there is not a hotel that doesn't have isolated problems from time to time. At the same time, I don't know of any hotelthat doesn't make every effort to correct a complaint when it is reported to the front desk or manager. We have no record of your allegations and if...

Greve, Denmark
Reviewed 25 January 2013

For our last 3 days in Florida we found this golfresort on the internet, and yes, probably it looked better 20 years ago, but not every one has Mr. Trump to renovate for 2 bill. dollars like Doral in Miami. We found the rooms ok, we just had to sleep there, and the golfcouse was maybe not in the best...

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Helpful?
Thank Linda R
Columbus, Ohio
Reviewed 22 January 2013

Close proximity to the Everglades, clean rooms, great food and wonderful view of the golf course. Unfortunately the spa closed early and we could not try it. The place is also close to amenities and shops.

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1Thank Nancywinters68
florida
Reviewed 22 January 2013

This is a great location and value. The golf course if very nice with 27 holes. The satrters are very helpful in getting everyone off in a timly manner and back out for replays. The hotel staff is great look up Sunny for your reservations. The food for luch and dinner is very good. Had the ribs for dinner they...

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1Thank budsterFlorida
illinois
Reviewed 10 January 2013

My husband and I recently went to the BCS Bowl in Miami, Florida. We were looking for a reasonably priced hotel that was clean and comfortable on our trip to Florida for the BCS Bowl. This hotel could be really, really nice with renovations. The hotel has such great potential. Upon arrival, the aesthetics looked pleasing, but once we got...

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Helpful?
Thank cabocouple2
Reviewed 28 December 2012

This hotel is old dirty and should be condemned. We had to have place to stay near Weston and all hotels were booked because of bowl games so we ended up here. PLEASE DO NOT SYAY HERE, read reviews. The bath room was molded, wet spot in ceiling , just nasty. Beds hard, parking lot dark. The restaurant was so...

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Helpful?
Thank Jemtgm
Pembroke Pines, Florida
Reviewed 27 December 2012

I read these reviews and was worried about having my parents stay here for Christmas Eve. I live close by and didn't want them to drive home after a late evening. I was upgraded to a suite overlooking the golfcourse, when I mentioned my concerns based on the reviews. I checked my parents and checked out the room. Surly it...

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Helpful?
Thank Darlene S
gpalms, General Manager at Grand Palms Hotel, Spa and Golf Resort, responded to this review

Thank You so much for your nice review, I`m pleased that your Dad was happy about his stay here at the Grand Palms Resort and we are greatful that you did not let the erroneous reviews stop you from staying with us. Please come back again. Thank You.

Malibu, California
Reviewed 15 November 2012

The hotel is run, dirty, i have had to stay there numerous times in the last few years out of pure convienence they had to change my room countless times each visit before finding a clean room, the hot water didnt work, trash left by previous guests under coffee table and side of bed, it is so dirty and gross...

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2Thank Joey s
Matt W, Marketing Director at Grand Palms Hotel, Spa and Golf Resort, responded to this review

We thank you for sharing these details regarding your stay, Please be assured that all feedback helps us in providing outstanding service to all our guests, We would be delighted to accommodate you in the near future so we may show you that your experience was outside our normal service. We are dedicated in providing 100% guest satisfaction to all...

Auburn Hills, Michigan
Reviewed 21 October 2012

Our first room (facing golf course) had the grimiest floor I had ever encountered which left the tub water quite dark after washing my children's feet. My wife and I had really no desire to continue to stay but the person at the front desk gave us some keys to other rooms to check out. We found a suite with...

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1Thank dv9397
Matt W, Marketing Director at Grand Palms Hotel, Spa and Golf Resort, responded to this review

Dear Valued Guest, Please accept our apologies regarding your recent stay. Our team takes pride in trying to reach out to all of our guests and provide excellent service. We have taken steps to improve our Wi-fi service and our housekeeping service. Your response and feedback is greatly appreciated. If your travels bring you back to the Pembroke Pines area...

Reviewed 1 August 2012 via mobile

Stayed in this hotel because the name caught my eyes and I couldn't believe the price. I stayed in a hotel/spa before and it was expensive, but I enjoyed it. The Grand Spa Hotel was not very Grand at all. The room that they gave me was at the back. Walking to my room, I was very nervous because it...

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Helpful?
2Thank caligur
Matt W, Marketing Director at Grand Palms Hotel, Spa and Golf Resort, responded to this review

Dear caligur, We value your feedback and the opportunities it gives us to address your issues. The issue you describe with the outside hallway lights being out was reviewed with our mechanical team. They reported back that none of the lights were out but that the lights are on timers. They confirm that the timers lights turn on at dusk....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
With 137 comfortable rooms and suites located on a 27 hole golf course with all of the amenities that you would expect of a first class golf facility including a pro shop, excellent food and beverage services and a staff that is ready to cater to your every whim. Minutes from South Florida's famed beaches and some of the best shopping in the country we invite you to relax at our resort while having access to all that South Florida has to offer. ... more   less 

Additional Information about Grand Palms Hotel, Spa and Golf Resort

Address: 110 Grand Palms Drive, Pembroke Pines, FL 33027
Region: United States > Florida > Broward County > Pembroke Pines
Price Range: €83 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Palms Hotel, Spa and Golf Resort 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Grand Palms Hotel, Spa And Golf Hotel Pembroke Pines
Grand Palms Pembroke Pines
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palms Hotel, Spa and Golf Resort staff and other travellers.
2 questions
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Amsterdam, The Netherlands

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Questions? Get answers from Grand Palms Hotel, Spa and Golf Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They do have smoking rooms. The parking lot is a long ways from some of the rooms.”
 of 5 bubbles 572dyk, 25 Jan 2017 | Read review
“all the rooms were awful”
 of 5 bubbles lrkb1, 10 Jan 2017 | Read review
“Go to another hotel”
 of 5 bubbles nespinel, 15 Dec 2016 | Read review
“No redeeming qualities to this hotel!”
 of 5 bubbles billf155, 26 Oct 2016 | Read review
“ask for an updated room AC units LOUD”
 of 5 bubbles rebeccatV8504GW, 7 Sep 2016 | Read review
5 of 5