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Sterling Reef

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Sterling Reef
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86 Reviews from our TripAdvisor Community

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Showing 85: English reviews
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Cordova, Tennessee
Reviewed 25 August 2016

Very disappointed in the service provided to my group. This was a couple's getaway trip and could have easily been ruined by the management not following threw with a request prior to our arrival. The Customer service team assured me that the situation would be handled and it was but not in a timely manner. Someone came at 9:00pm to...

JKelley23, Manager at Sterling Reef, responded to this review

I apologize for what happened to you but our company does not manage the unit you were staying in. I would advise you to call Panhandle Getaways to voice your complaints as that is the company you rented the unit from

Reviewed 8 August 2016 via mobile

I wouldn't stay here again. I would give it two out of five stars. The condo we chose had 5 stars for 30 reviews, with one calling it a five star hotel. I've stayed at a five star hotel in St. Louis - the four seasons. Someone most have gotten all their friends to review it. Not even close. This...

Thank Bondjohnston
JKelley23, Manager at Sterling Reef, responded to this review

I noticed that you are still in house. Why have you not come to address any of these issues you have? I can tell you that we have very few complaints about our internet service and it works great. Also, as far as the beach, the city cleans it every morning and it is there responsibility. The beach service is...

Atlanta, GA
Reviewed 13 July 2016

The location, ocean view, proximity to the beach and for our unit (101), the large balcony, were the main pros. However, those of us walking barefoot inside had our feet black from dirt within a short time of walking around the unit, and that continued throughout our stay, indicating the floors have not been properly cleaned/mopped in quite some time....

1Thank BiblioChick
JKelley23, General Manager at Sterling Reef, responded to this review

I do apologize about the floor and sre wish I would have had the opportunity to know about this before you left so we could have addressed the issue. As far as the pool, it is inspected weekly by the Panama City Beach Health Department. Also, the chemical levels in the pool are checked twice daily and if they are...

Atlanta, Georgia
Reviewed 6 July 2016

Great location and beautiful view however the unit was a little crowded and the elevator took forever to come. Also, the pool opens at 9 am daily, but on my last day, I arrived at the pool at 9:10 am and the pool guy was still cleaning. I asked him when will he be done, but all he did was...

2Thank guest731
Reviewed 25 June 2016 via mobile

The pool is the best that we can see from our balcony and it's directly on the beach-the location is fantastic. The rooms definitely appear more spacious in the photos but you'll have that sometimes. The thing I couldn't handle was the dirt. This picture is of my foot after just walking around the room for a couple of hours....

Thank Mmkaeck08
San Antonio, Texas
Reviewed 22 June 2016

Rented 3bedroom/3 bath Unit 1607. Beautifully decorated. One bedroom was set-up for children with 2 bunks with a double and single bed. Condo was well appointed with amenities. Had beach toys and board games. Read other reviews about the elevators, but except from 2-5 on Saturday we never waited more than 3-5 minutes for elevator. I would definitely go back...

Thank Texasgirl73
Hayesville, North Carolina, United States
Reviewed 13 June 2016

Nice condo, great location, good price but when we arrived our condo wasn't very clean and for the price you pay for a week I expect a clean room. A lot of little things like a tv in one room not hooked up and poor patching jobs on the walls in the living room ect....This place has a lot of...

Thank Mark C
Reviewed 13 June 2016 via mobile

Condo complex is good. Pool could be bigger and elevators are really slow. We were on the 18th floor and it took forever to get somewhere with out it being packed and having to wait on the next one. Waited 45 mins one day. Condo room was cozy. Had everything we needed for our stay

Thank Teague04
Southaven, Mississippi
Reviewed 7 June 2016

Mold in both bath rooms, TV did not work, room was dusty and filthy. No solution from management company waste of hard earned money. Elevators down all the time. I could not believe the shape of the room.

2Thank Ramona P
Reviewed 29 March 2016 via mobile

This hotel advertise that they have a heated pool from November-March. NOT! I'm here now an the weather is ok a little cool out so lets head to the heated pool.. WRONG. Called front desk and they supposedly cut heat off two weeks ago. REALLY?? Condos r nice and the views our gorgeous!! But don't book this property thinking your...

1Thank toopooh81
JKelley23, General Manager at Sterling Reef, responded to this review

The Sterling Reef Association decides when the heater is turned off once we get to the spring time. Even though they state that the heater is turned off in March, if the temperatures are still cool, they leave it on longer. The temperature to the pool was never below 85 degrees during the month of March. I know that this...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sterling Reef is a high-rise beachfront condominium located next to Shipwreck Island and near other family activities and popular restaurants. Sterling Reef offers 1-, 2-, and 3-bedroom fully-equipped condominiums with private balconies in a resort setting that includes a beachside pool, grill area, and fitness center. Amenities include garage parking, meeting/reception facilities, and free high-speed Internet access. Sterling Resorts guests enjoy unlimited free DVD rentals and access to the nearby Bay Point Resort. ... more   less 

Additional Information about Sterling Reef

Address: 12011 Front Beach Rd, Panama City Beach, FL 32407-3443
Region: United States > Florida > Florida Panhandle > Panama City Beach
Price Range: €180 - €382 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sterling Reef 3.5*
Number of rooms: 3
Reservation Options:
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Also Known As:
Sterling Reef Hotel Panama City Beach
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Reef staff and other travellers.
8 questions
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over a year ago
25 days ago

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Questions? Get answers from Sterling Reef staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The first floor rooms have the larger balconies.”
  • An example of what everyone's feet looked like after walking around the unit. Filthy!
 of 5 bubbles BiblioChick, 13 Jul 2016 | Read review
“The second floor room # 207 best views and you won't get a nose bleed from being too high up”
 of 5 bubbles KimberlyS675, 22 Oct 2015 | Read review
“Request high floor take time to enjoy the view from the lanai. WOW”
 of 5 bubbles 1Tripofalifetime, 19 Jun 2015 | Read review
“All of these balconies face the gulf and look down on the pool. The higher the room, the longer trip on the elevator...remember that. Make sure to specify that you don't want bunks if need be (see above).”
 of 5 bubbles ebsimp, 28 Jul 2013 | Read review
“Try to book a unit on a lower floor as elevators can be slow at times.”
 of 5 bubbles ktownsel, 20 Jul 2013 | Read review
5 of 5