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Unfortunately I had to cancel my room and had no other choice. I understand a cancellation fee, but 100% of my rate when I cancelled more than a week in advance? I'd never give this Sheraton my business. There are plenty other hotel chains that...More
2 Thank LauraStapleton
Response from Jessica R, Front Office Manager at Sheraton Suites Orlando AirportResponded 21 October 2015
While the vast majority of our rate plans can be cancelled up to 24 hours prior to arrival, we offer certain rates at a deeper discount that are, as a result, non-refundable or able to be cancelled. While I understand your frustration, this is clearly...More
I took my son on college visits in Florida. We stayed here for the last 2 nights, since we had a 5:20a flight out of MCO and we also wanted to have a day of fun at Universal Studios seeing the new Harry Potter section....More
This hotel has been remodeled & the setup is perfect in the rooms. Nice layout, very friendly staff. Nice touches, bottled water & coffee in the room. The shuttle to the airport was very convenient & it's so close to the airport. The rates are...More
Thank joyce k
Response from MarlonR2, Food and Beverage Manager at Sheraton Suites Orlando AirportResponded 17 October 2015
It appears that we exceeded your expectations in every area from rooms to staff to amenities, except for the dining area. Our Executive Chef and I discussed your experience immediately after receiving your comments and appreciate your candidness and detail. Please accept our sincere apology...More
We picked the Sheraton by the Orlando Airport as we has a 7am flight out the next morning. For an extremely reasonable price we had a beautiful suite, a shuttle who, at 5:30am got us to the airport in great time and we were able...More
Response from Jessica R, Front Office Manager at Sheraton Suites Orlando AirportResponded 13 October 2015
I am glad to hear that you were able to enjoy the conveniences of our popular Park & Fly Package in conjunction with our complimentary airport shuttle. Thank you so much for the recommendation and we look forward to your future visits!
The Sheraton Suites has recently been remodeled and the rooms are very nice for the price and location. The bed was comfortable and the amenities in the room were very good as well. There is a nice seating area with mini kitchen separate from the...More
The deluxe suites face the pool. Better view with the inside room. The furnishings are the same in the regular and deluxe. I stay there every few weeks and will continue to stay at the Sheraton Suites when I am in town.