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Crowne Plaza Orlando Downtown

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#186 of 333 Hotels in Orlando
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Crowne Plaza Orlando Downtown
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671 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Orlando Downtown
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Showing 627: English reviews
Clearwater, Florida
Reviewed 14 May 2015

I came here last week and had wonderful experience with Danielle, I came here again this week, and Danielle wasn't there to provide excellent customer service, but Alex was there and Did a very good job as well! I only returned here for the location, but the staff you have is providing phenomenal customer service! PLease recognize Alex and Danielle...

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Helpful?
Thank Norman B
Jose A, Public Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Norman B, Welcome back and Thank you so much for letting us know about your recent stay. We are so pleased to hear that we were able to meet your expectations and can’t thank you enough for taking the time to recognize the staff members. We have made sure that they have been told of your mention and thanked...

Long Island, NY
Reviewed 11 May 2015

I spent 2 nights in Orlando and the company put us up at the Crowne Plaza. I expect a few things when I travel; a clean comfortable room and a quiet, safe environment. The location was very convenient and the hotel is well kept and was very clean. The rooms were too loud for my liking (highway and local traffic...

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Helpful?
1Thank Jude R
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear NJNOMADtoo, Thank you for taking time to tell us about your recent stay. I am happy to hear you enjoyed the property and the dining options at the Bite Bistro. I also appreciate your feedback on the not so great parts of your stay. From the uncomfortable bed to the exterior noise, and lack of refreshed amenities in the...

Reviewed 7 May 2015

The Crowne Plaza Orlando Downtown was surprisingly nice. The rooms were well appointed and the staff extremely helpful. There's a free shuttle that can take you to downtown and a car rental counter in the lobby for longer trips. I only had the chance to try the breakfast which was decent, although a bit pricey in my opinion. Try to...

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Helpful?
Thank Ang Z
Tampa, Florida
Reviewed 7 May 2015

We stayed two nights here on a long weekend trip to Orlando. The hotel is clean and beautiful with lovely staff. BUT it is right next to the main expressway and we were kept awake most of the night with traffic. Would not stay again.

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Helpful?
Thank Wattsde
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Wattsde, Thank you for taking time to tell us about your recent stay. I'm happy to hear you found our hotel to be beautiful, and our staff lovely. I am sorry the outside noise was such an issue for you. Please know we take our guests comments seriously and are currently taking measures to decrease the outside noise in...

Gainesville, Florida
Reviewed 7 May 2015

Review warnings confirmed by our stay. This location is right up against I-4 and a commuter rail line a couple of blocks away that uses the horn at at-grade crossings. We heard the train at least 3 times the first night of our stay. Most of the people at our business conference complained of insomnia because of the outside noise....

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Helpful?
Thank 1kido
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear 1kido, Thank you for sharing your feedback regarding your recent stay. We appreciate you taking time to tell us about it. I apologize the noise outside your room was too much for you to bear, we take all of our guests comments into account and are planning changes soon that should help a great deal with the noise. Again,...

Newcastle upon Tyne, United Kingdom
Reviewed 5 May 2015

This would have been a perfectly fine downtown hotel, except that the noise from the road let it down. I understand that a hotel near a busy road or interstate will have a level of traffic noise. However, the balcony doors did not shut properly. This meant that it sounded as though we were actually sleeping ON I-4, rather than...

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Helpful?
Thank Anne S
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Anne S., Thank you for taking the time to tell us about your recent stay. I am sorry we were unable to accommodate your request to move to another room, as we were indeed fully booked. I am glad to see however you were treated well by our friendly staff. Next time you are in town, please let me...

Reviewed 4 May 2015

Started our stay with the most helpful and polite valet attendant. Check-in was a little concerning when the reservation was set-up for the wrong day/week. The front desk attendant was excellent and resolved the situation so quickly. Breakfast attendants where professional and helpful.. The guest room was magnificent and very clean, had such a beautiful sleep in a very comfortable...

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Helpful?
Thank Roxy S
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Roxy S., Thanks for telling us about your recent stay, I am happy to hear you enjoyed your time with us! It seems we were able to make up for the mix up at check in, with our outstanding service and our great rooms. I hope next time you are visiting Orlando, you will stay with us again. Sincerely,...

Reviewed 27 April 2015

Spent a week here while working downtown. Although the neighborhood has nothing to recommend, the hotel and the staff more than made up for the location. I had a large two room suite with a mini kitchen and large bath. They were artfully furnished and quiet, at least in terms of hotel noises. I could hear freeway traffic through the...

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1Thank wwcodysmom
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear wwcodysmom, Thank you so much for taking time to tell us about your stay. I am happy to hear that you enjoyed your time with us. While you mentioned that you did have some issues with the noise, I am so pleased to hear that our staff caring attitudes made up for it. I have already shared your kind...

Schaumburg, Illinois
Reviewed 27 April 2015 via mobile

We were first impressed with the service at the hotel. We were upgraded to a great room, but after that it was all downhill from there. The road noise is tough to deal with at night, but you can't change that. Everyday, when housekeeping cleaned our room, they took our towels, but never restocked; it was a constant call to...

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Helpful?
Thank Jkeller80
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Jkeller80, Thank you for taking the time to tell us about your stay. I am happy that you enjoyed the upgrade, but sorry to hear that you encountered the issues you had. We always take our guests feedback very seriously, and take the opportunity to learn from the experiences and see where we can improve. If you would like...

Minneapolis, Minnesota
Reviewed 24 April 2015

Would highly recommend this hotel. All of the staff, from the valet to the front desk, to the maintenance personnel were extremely helpful and went out of their way to make sure I was satisfied. The room was very clean and the bed comfortable. Can't think of any cons for this hotel.

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Helpful?
Thank Tim E
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Tim E, Thank you for your comments and recommendation! This truly is the highest compliment we can receive, and we really appreciate it. I'm happy to hear that you enjoyed the time you spent with us, and our staff went above and beyond your expectation, and that our glad you enjoyed the room and comfortable bed. We hope next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Experience the Crowne Plaza Orlando Downtown, the newest choice among downtown Orlando hotels. Located off I-4 in downtown Orlando, this address provides easy access to everything to see and do in Orlando. The urban, chic Crowne Plaza Orlando Downtown is walking distance to downtown's impressive entertainment venues such as Amway Center home of Orlando Magic, the Dr. Phillips Center for the Performing Arts, 6 miles from Universal Studios, Sea World Orlando and 15 miles from Walt Disney World Theme Parks. The Crowne Plaza Orlando Downtown is 4 miles from Orlando Executive Airport (ORL), fabulous shopping, and a vast array of restaurants and nightclubs. We are only 13 miles from Orlando International Airport (MCO) and 10 miles to the Orange County Convention Center, Daytona 500 is only 48 miles away, and we are only blocks from Camping World Stadium home of the Russell Athletic Bowl, AutoNation Cure Bowl, and the Florida Classic. Known as The Place to Meet, the Crowne Plaza Orlando Downtown Hotel is a premier venue for meetings and groups, and is located close to industry leaders such as Sun Trust, Wells Fargo, HD Supply, Orange County Courthouse, FAMU Law School, and Orlando Regional Medical Center. We are proud to be a Green Lodging hotel and our dedicated team of professionals look forward to providing the ultimate in service. We are a 100% non-smoking hotel. ... more   less 

Additional Information about Crowne Plaza Orlando Downtown

Address: 304 W Colonial Dr, Orlando, FL 32801-1132
Region: United States > Florida > Central Florida > Orlando
Price Range: €120 - €257 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
Reservation Options:
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Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando
Crowne Plaza Orlando Downtown Florida
Hotel Style:
#8 Green Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Orlando Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For an elegant, relaxing experience with abundant space, book a one bedroom suite with deep garden tub, and shower with five shower heads.”
 of 5 bubbles gratefulal, 16 Jan 2017 | Read review
“Choose another property.”
 of 5 bubbles davidon2wheels, 11 Jan 2017 | Read review
“The hotel is close to I-4, so a room away from the freeway should be less noisy.”
 of 5 bubbles H722XPmarkr, 7 Jan 2017 | Read review
“Could hear trains, airplanes, expressway traffic and lots of noise from other guest staying”
 of 5 bubbles theresaw542, 3 Jan 2017 | Read review
“the room are very clean, spacious”
 of 5 bubbles eddyb467, 18 Nov 2016 | Read review
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