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Quality Inn & Suites

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Quality Inn & Suites
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591 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Toronto, Canada
Reviewed 26 October 2016

We've stayed at this property for years before checking into Disney. It's close to shopping and restaurants. This time we are only here briefly, not doing a Disney trip. The hotel is under renovations right now. Some of it is done. It's going to look great. It's very clean here, good breakfast and great value for money. Front desk staff...

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Helpful?
Thank Paula B
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear valued guest, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We thank you for your loyalty and we're very you enjoyed...

Perris, California
Reviewed 17 October 2016

I was there just last week for 5 days there staff is great they are very polite, the breakfast its free from 6.30 am to 9.30am there was no extra charge from what they told me they were charging when I made my reservations. The pool area its very clean my kids got in the pool every day there was...

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Helpful?
Thank margaritadelarosa33
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. We really appreciate your observation and your kind words specially about our staff. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Louis Petit-frere Assistant General Manager Quality Inn & Suites 407-370-5100

Reviewed 28 September 2016

I recently stayed at Quality Inn & Suites while attending Universal Orlando's Halloween Horror Nights in late September 2016. When I arrived, the staff was friendly and helpful, asking about my theme park plans and checking me in quickly. The room was clean and comfortable, and the size was perfect for my party of two. The hotel provided a free...

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Helpful?
1Thank Missmudblood
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I'm so glad you enjoyed your visit to the area and I will be sure to let our staff know...

Edison, New Jersey
Reviewed 19 September 2016

In spite of my reservation saying all charges and service fees have been paid, when I was checking out, I got a bill for additional 3$ per day as service fees. The front desk lady told me that the charges were for using the refrigerator inside the room, pool and other amenities. I was shocked to hear that. She also...

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Helpful?
2Thank Vinyas R
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest; On behalf of our entire team, I would like to apologize for the misunderstanding in regards to the hotel service fee. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We understand that you didn’t...

Trinidad
Reviewed 7 September 2016

The hotel gave all the services they advertised. The transport to the theme parks are very efficient. The hotel has a huge car park lot. At the front of the hotel there is an I-trolley stop. This is a very cheap and efficient means of transport on International Drive. The hotel staff is very helpful. The rooms are cleaned daily...

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Helpful?
1Thank mbaksh
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. I will be sure to let our staff know how much you appreciated their service and we thank you for recommending our hotel. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Louis Petit-frere Assistant...

Reviewed 1 September 2016 via mobile

The hotel was having some work done whilst we were there so some of the public areas didn't look he most attractive but our room was fine and for the money we paid you can't fault it. Breakfast was included which was a nice bonus and surprisingly good. The kids especially annoyed making their own waffles and the staff were...

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Helpful?
Thank louelljay
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Your review about our hotel is a great deal in our continuing efforts to provide excellent service and a great stay for each of our guests. We're so happy that you enjoyed your stay. Thank you so much for your business and...

Singapore
Reviewed 28 August 2016

We (family of 2 adults and 2 teen kids) were at this hotel for 4 nights. Our first room was terrible and we found a worm crawling around under the bed cover which freaked out my daughter. Thankfully we were provided an upgrade to a suite on an upper floor. The suite was better and cleaner. Breakfast was decent but...

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Helpful?
Thank pnanch
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and all guest complaints and suggestions are taken seriously, and we want to assure you that the issues you brought to our attention are being addressed. Thank you so much for your business...

Oakwood, Georgia
Reviewed 15 August 2016 via mobile

We were able to return once again. We.love Universal Studios and this is one of the closest hotels you can stay at. We have always enjoy the staff and location. They have started to renovate I have been visiting this hotel since the last renovation it is very nice already. Now it will be even better.

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Helpful?
Thank Barry M
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. Ii's encouraging to hear a positive review such as this one. We're so glad you enjoyed your visit to the area and we are lucky to be next to Universal Studios. Thank you so much for your business and we look forward to seeing you...

Houston, Texas
Reviewed 20 July 2016

Hi and thank you for the welcoming service! Everyone was helpful and answered my every questions I had. I stayed here for Hollywood studios and for 4 nights and nothing was wrong with the room. Very spacious for at most 6 people. Hey all you Pokemon Go trainers out there! Stay here and you can walk to the Mcdonalds that...

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Helpful?
2Thank Kim T
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear value guest, On behalf of our entire team, I would like to thank you for the great feedback you left for our hotel and our helpful staff. I can assure you that our staff works extremely hard to ensure all areas of the hotel are clean and well maintained. We look forward to a even more positive association with...

Northern Ireland, United Kingdom
Reviewed 7 July 2016

I'm just back from the states on the 6th and we stayed in the hotel for 12 nights. Our room was very comfortable and very clean. We got beds changed and new towels daily, the cleaners were so lovely. The hotel pool was small but clean but it was quiet during the day so was able to get alot of...

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Helpful?
1Thank mojot26
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I am very pleased to hear that our staff made your stay pleasant. We take pride in our hotel and the services we provide and we are so glad you enjoyed the hotel and the pool in particular. We are looking...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Interior Corridor Hotel conveniently located close to Universal studios and Holy Land . Amenities include Free Hot Breakfast, Wireless Internet and scheduled Shuttles to Area Theme Parks. ... more   less 

Additional Information about Quality Inn & Suites

Address: 5635 Windhover Dr, Orlando, FL 32819-7936 (Formerly Quality Inn & Suites Universal Studios)
Region: United States > Florida > Central Florida > Orlando
Price Range: €65 - €154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Quality Inn And Suites Universal Studios
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn & Suites Orlando, Florida
Quality Inn Orlando
Hotel Style:
#138 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
45 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the back that look out over the pool also look out over a small stream with some wildlife activity..”
 of 5 bubbles billjfrompa, 25 Mar 2017 | Read review
“Pick the Hampton Inn and Suites next door.”
 of 5 bubbles Flair4GoldBranin, 21 Feb 2017 | Read review
“Rooms on the front are quieter”
 of 5 bubbles 123Swimming123, 22 Nov 2016 | Read review
“We like room to face entry as backs on to highway.”
 of 5 bubbles L5223NSpaulab, 26 Oct 2016 | Read review
“right side rooms were very quieter”
 of 5 bubbles margaritadelarosa33, 17 Oct 2016 | Read review
5 of 5