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Best Western Orlando Gateway Hotel

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2,459 Reviews from our TripAdvisor Community

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Showing 1,528: English reviews
Wellington, United States
Reviewed 16 May 2015

Very excellent hotel. I had an pleasurable stay at this Best Western. The room was very clean and the television was very nice. The bed was extremely comfortable. All in all my stay here was overall perfect. The only negative was that this hotel did not serve free breakfast.

Review collected in partnership with Best Western
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Helpful?
Thank Susan M
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Susan, Thank you for taking the time to review our hotel! I was pleased to read that you enjoyed your stay and that everything was perfect during your vacation. We do hope to see you again in the near future. Sincerely, Bill Jones, CHA General Manager

Reviewed 16 May 2015 via mobile

Evacuated at midnight to pool area. No staff to guide guests. No staff anywhere. Horrible. Only one staircase for one of the towers. Took 20 minutes to come down from 8th floor. People milling around.

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Helpful?
1Thank Eleanora C
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Elanora, I certainly apologize for the fire alarm that went off during your stay. When notified of the alarm, I came immediately to the hotel and I was the one that spoke to the Fire Department and after the all clear was given, I was the one who was in the lobby and made the announcement regarding the situation....

Atlanta, Georgia
Reviewed 15 May 2015

They(front desk) told us that we dont need shuttle ticket to come back.. but we do.. You should've know your stuff. Other than that, it is a nice hotel. I rated terrible because I asked multiple times about the shuttle ticket for the way back and they confirmed.... then we were told we need tickets at Universal studio.

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Helpful?
2Thank catherine w
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Catherine, I apologize that there was some confusion on the procedures for our transportation that is provided by Universal Studios. Allow me to explain so that other guests will know the process as well. Each rider needs to have a boarding pass for the shuttle both to and from the parks. The pass can be obtained ONLY through a...

Jacksnville, United States
Reviewed 15 May 2015

My 16 year old daughter left her custom made necklace there and the front desk attendant Ms Diana tracked me down through the military office to return the necklace. She made both of us very happy and thanking God that it was returned.

Review collected in partnership with Best Western
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Helpful?
2Thank Kathy D
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Kathy, Thank you for your review after your recent stay with us. I was pleased to read that Diana was able to return the necklace to your daughter. We hope to see you soon! Sincerely, Bill Jones, CHA General Manager P.S. Thank you for your service!

Greater Manchester, United Kingdom
Reviewed 14 May 2015

Grumpy, incompetent reception staff that could not have been less helpful or welcoming. Rooms are clean at least, with free wifi (albeit weak). Below average breakfast, in a dark, cramped dining room in need of a refurbishment. Do not rely on the disorganised theme park shuttle service, you're better off walking! Thankful we only had to spend a very minimal...

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Helpful?
1Thank blondosonic
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Blondosonic, I appreciate you taking the time to review our hotel. I will certainly pass your feedback on to both our front office staff and our food and beverage staff. I apologize for any issues you encountered with the Universal Studios shuttle service I will also let them know of your issues. Sincerely, Bill Jones, CHA General Manager

Reviewed 14 May 2015 via mobile

We stayed here with a large group for competition. The rooms were clean, and maybe partially renovated. The hallways are not air conditioned and the rooms never seemed to get cool enough. Housekeeping did a good job. Pool area was nice. The guy at the front desk (don't remember his name) was less then helpful and seemed annoyed I was...

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Helpful?
Thank Jennifer E
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Jennifer, Thank you for taking the time to leave us feedback regarding your recent stay with us. Just "OK" is not what we strive for and I apologize that you left us with that feeling. We are renovating our rooms and have started with the bathrooms. We also had some issues with several of our rooftop hallway air conditioners...

Birigui, SP
Reviewed 14 May 2015

Great location, Great services and clean rooms People adorables in the front desk, very atencious and happy. The cleanliness was great, the rooms and bed clothes always clean. I will stay here always to trip to Orlando.

Review collected in partnership with this hotel
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Helpful?
Thank Aline P
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Aline, Thank you for your review. I was happy to read that you enjoyed your stay with us, found our rooms to be clean and tidy and that we have become you hotel of choice while visiting Orlando. See you soon! Sincerely, Bill Jones, CHA General Manager

Yorkshire, United Kingdom
Reviewed 13 May 2015

We actually stayed here in 2009 when it was The Clarion. At the time we got the hotel for a good price and it provided a good comfortable base at a good price and in a good location for International Drive and all the theme parks. We returned to Florida this year and decided to spend our first night here...

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Helpful?
Thank fightingfit
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Fightingfit, Thank you for taking the time to review our hotel. I am glad that you have returned to see us but disappointed that we were not able to live up to past standards. We did refurbish the lobby and all public areas last year and will be doing the same to the rooms throughout the remainder of this...

Englewood, Florida
Reviewed 11 May 2015

Lobby was clean and bright , 1st room we were assigned was not what we wanted , we went down to the front desk and spoke to Orlando ( yes Thats his Name ) and he was happy to help us with another room he apoloigised for the first on and gave us a wonderful one , room was clean...

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Helpful?
3Thank Vinny947
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Vinny, Thank you for your review. I was happy to read that Orlando was able to get you into a room that more fit what you were looking for. I am glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Bill Jones, CHA General Manager

Sao Paulo, SP
Reviewed 10 May 2015

For me it is a pleasure writing positive reviews, and this is definitely the case. Best Western Orlando Gateway is a great place to stay, for a great price. Hotel staff is very attentive and careful. I had a chance to interact with at least 10 employees (receptionists, bar tenders, maintenance professionals, maids) and their service level was the same...

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Helpful?
2Thank farmami2012
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this review

Dear Farmami, Thank you for your review. As it is a pleasure for you to write a good review it is one for me to read them. I appreciate you taking the time to acknowledge our staff and our property. I will pass your words on to them as well. Thank you again and we hope to see you soon....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Stay at this stylish Orlando, Florida hotel situated close to SeaWorld(R), Universal Studios(R) and the Disney(R) Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the "Gateway to Orlando Attractions" in Central Florida. This full-service hotel offers the best in customer service for both business and leisure travelers. Guests will be minutes from Universal Studios, the Islands of Adventure theme park and the Hard Rock Amphitheatre where visitors can enjoy local concerts. Each well-appointed guest room and suite at this Orlando hotel features cable satellite television with HBO(R) and free high-speed Internet access. Hotel guests will find great dining onsite at the hotel's restaurant or cocktail lounge. The hotel is also ideal for group travel with full-business services and meeting facilities, perfect for conferences, family reunions and other events. The Best Western Orlando Gateway Hotel also features a fitness center, guest laundry and tennis and basketball courts. Guests staying at the Best Western Orlando Gateway Hotel will be less than ten miles from local attractions such as the Walt Disney World Resort and Theme Parks, SeaWorld, Discovery Cove and Disney's the Wide World of Sports. Corporate travelers staying at this Florida hotel will be close to the Orlando/Orange County Convention Center, Coleman Aerospace, L-3 Communications and Lockheed Martine Missiles and Fore Control. Hotel guests will also enjoy sky diving at the indoor Sky Venture, less than one mile away.The Best Western Orlando Gateway Hotel is proud to offer superior customer service and a convenient location in Orlando. Make a reservation today and save! ... more   less 

Additional Information about Best Western Orlando Gateway Hotel

Address: 7299 Universal Blvd, Orlando, FL 32819
Region: United States > Florida > Central Florida > Orlando > Florida Center
Price Range: €76 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Orlando Gateway Hotel 3*
Number of rooms: 297
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Best Western, Priceline and Hotels.com so you can book your Best Western Orlando Gateway Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Orlando Gateway Hotel Florida
Clarion Orlando
Clarion Hotel Universal
Orlando Clarion
Hotel Style:
#30 Best Value Hotel in Orlando
#122 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Orlando Gateway Hotel staff and other travellers.
97 questions
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Questions? Get answers from Best Western Orlando Gateway Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check out toilet before you unpack. Be careful entering lobby as guests drive like maniacs.”
 of 5 bubbles notjudgemental1, 18 Feb 2017 | Read review
“I was on first floor”
 of 5 bubbles conairs2, 4 Feb 2017 | Read review
“If you have to stay here, make the most of it and at least get a balcony. Take your own snacks and drinks.”
 of 5 bubbles suzannew597, 1 Feb 2017 | Read review
“Ask for 8th floor, it is very quiet, not all elevators go to the 8th floor. Splurge for a suite.”
 of 5 bubbles 327donr, 4 Jan 2017 | Read review
“Nice hotel for the price you pay”
 of 5 bubbles thakash, 28 Dec 2016 | Read review
5 of 5