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Hilton Orlando Buena Vista Palace Disney Springs

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4,637 Reviews from our TripAdvisor Community

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Showing 4,392: English reviews
Columbus, Ohio
Reviewed 19 November 2013

The staff and common areas of this hotel were very nice. My husband and I enjoyed the two pools options. Also, the view from the room was great. We took advantage of the free (late) shuttle to Disney. The hotel received an average because of the accommodation inside the room. The rooms were nothing to write home about. While clean,...

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Helpful?
1Thank Lisa P
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for the kind words about our staff. We never tire of these kinds of comments! We hope to see you again in the near future. Respectfully, Garth

Miami
Reviewed 18 November 2013 via mobile

With the many reviews that I read regarding the "musty" odor, I was pleasantly surprised by the cleanliness of the room. My only issue with the room was the shower had some black mold around the edges, not enough to complain to management about. The room was clean, the balcony nice although dirty but since an outdoor area, I would...

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Helpful?
Thank Lcaballero
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for reviewing our hotel on TripAdvisor. We are glad to hear you were comfortable in your room and we are sorry to have interrupted your vacation with a noise complaint. Disney World is a vacation destination for people around the world and it's hard to know what kind of a travel day our guests have experienced...

Fargo ND
Reviewed 17 November 2013

Checked in around midnight with no problems. Upon entering our room on the 18th floor it smelled musty. There is a ceiling fan so as long as we kept that on it alleviated the odor. We were right across from the bank of 4 elevators. For the most part we didn't notice except for a few louder, inconsiderate guests. We...

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Helpful?
Thank saraalison
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for your comments regarding our hotel. We will review those areas you identified as needing attention with the appropriate department heads for corrective action. We are glad you were comfortable with your room and enjoyed our facilities! We have a great staff that works hard to make sure our guests are well cared for! We hope...

Haugesund, Norway
Reviewed 17 November 2013

This hotel is beautiful, and perfectly located for a Disney holiday. However, I have to say I´m a little disappointed with some of the service we received from this hotel. We were a party of 7, and wanted a 2 bedroom suite with 2.5 bathrooms. We arrived at the hotel, and the bellhop took our stuff and us to 3...

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Thank Johocachia
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for your positive review of our hotel! Our staff is very proud of our facility and the service we provide to our guests and we do our best to make your stay as comfortable as possible. We are sorry to hear about your delay in getting to your room. We will work with our staff to...

Naples, Florida
Reviewed 12 November 2013

The Buena Vista Palace Hotel and Spa is an average hotel, but the location is what makes it a good place to stay. It is located across the street from Downtown Disney.So if your travel plans include enjoying some Disney nightlife, this is a good place to stay. The property itself looks a bit old an worn down. The restaurant...

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Thank R B
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, Thank you for taking the time to write a review. We truly appreciate the feedback. The one thing that sets us apart from the hotels in the area is our location. The views are phenomenal and we are so close to Downtown Disney. We do have a few improvement projects in the works and hope you decide to...

LUTZ
Reviewed 12 November 2013

This was our first stay at the Palace and we were pleasantly surprised. While the check-in desk seemed understaffed the process was quick and our room as ready when we arrived. The location is within walking distance to Downtown Disney and the rooms are a good size. Each room has a refrigerator which is a bonus. There is transportation to/from...

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Helpful?
Thank Happy_Couple022512
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: We are glad you chose our hotel and happy that you had a good time while here. All of your comments will be shared with the appropriate staff and any issues will be addressed. Again, thank you for a GREAT review and we look forward to your next visit! With appreciation, Garth

Sandy, Utah
Reviewed 12 November 2013

I stayed at this hotel while attending a conference. My experience was mixed. On the positive side, the staff was helpful and friendly. The staff did an excellent job making accommodations for the persons with disabilities at the conference. The hotel is literally across the street from Downtown Disney, which is very convenient. Grounds are very nice. Unfortunately the room...

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Helpful?
1Thank Laura B
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, Thank you so much for writing a review. Your feedback is very important to us and through comments like these we are able to improve the service we provide to our guests. The issues with the cleanliness of the rooms have been addressed with the appropriate department heads to ensure they are addressed accordingly with our staff. Please...

England
Reviewed 10 November 2013

Booked a one bedroom Island suite for 12 nights in October and it was lovely. Have stayed many times and keep returning because for us it is home away from home. Always sleep really well here and after long Disney days the super comfortable bed is a dream. Also love the space in the suite.

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Thank Baloubengal
OrlandoInterested, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer, We are delighted you enjoy your visits with us. We truly appreciate the loyality you have and we are thrilled this is home away from home to you. Making you feel comfortable is something that is very important to us especially with the length of time you stay.Thank you so much for being our guest! We can't wait...

Naperville, Illinois
Reviewed 7 November 2013

We were in town for a conference hosted at the hotel. I read the reviews before arriving and wasn't expecting too much. We decided at check- in to upgrade our room so we could enjoy the Disney fireworks display each night. It was an additional $10/nt and we ended up on the 20th floor in the tower. The room was...

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1Thank happytrails2uall
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for your comprehensive review of our hotel. Definitely one of the advantages of a 27-story hotel is the view from many of our rooms--and it never fails to impress. We are glad you found your room comfortable and that your experience with us was a pleasant one! We look forward to seeing you again! Note: Other...

Reviewed 7 November 2013

We booked a suite here for our spring break trip to Disney World, and it was a good place, but definitely had its quarks. The resort fees added were unexpected, so be sure to plan ahead there, but otherwise the services offered (rides to the park, park tickets purchased, location) were all very good. We relied heavily on the shuttle...

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Helpful?
Thank Schuyler C
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review

Dear Reviewer: Thank you for taking the time to review our hotel. Your report was very thorough and we appreciate your comments! Many guests really enjoy staying in our Island Resort building because, even though it is set apart from the main building, it is closer to the swimming pools and provides convenient access to Downtown Disney. Thank you, again,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 

Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Region: United States > Florida > Central Florida > Orlando
Price Range: €150 - €360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, Hotwire, Orbitz, Priceline, HotelsforEveryone, Cancelon, TripOnline SA, Evoline ltd, Jetsetter, getaroom.com and HotelQuickly so you can book your Hilton Orlando Buena Vista Palace Disney Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa
Hilton Orlando Buena Vista Palace Disney Springs Florida
Hotel Style:
#32 Spa Hotel in Orlando
#47 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Orlando Buena Vista Palace Disney Springs staff and other travellers.
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Questions? Get answers from Hilton Orlando Buena Vista Palace Disney Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your room doesn't connect! Stay away from the 8th floor! Firework room was a joke!”
359shireenp, 16 Apr 2017 | Read review
“My God....stay away from rooms near the elevators.”
SteelBeach, 15 Apr 2017 | Read review
“Spring View is all you need.”
LamboRacer, 10 Apr 2017 | Read review
“Love the views of the nightly fireworks!”
jjjdmd, 10 Apr 2017 | Read review
“Ask for a room in the tower for an updated room.”
Drew9197, 8 Apr 2017 | Read review
5 of 5