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Orlando Metropolitan Resort

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Orlando Metropolitan Resort
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1,534 Reviews from our TripAdvisor Community

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There are newer reviews for Orlando Metropolitan Resort
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Showing 1,043: English reviews
New York City, New York
Reviewed 4 weeks ago

I have not arrive yet but this will be my second time I am staying there> I read so many bad reviews I was getting afraid to stay there. I called the front desk they were very helpful with me they connect me with manager she was very friendly she was able to answer all my question and secure me...

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Helpful?
1Thank lizliz3941
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

Thank you for the comments on your recent stay with us. We look forward to seeing you on your next visit to Orlando 4/7

Orlando, Florida
Reviewed 4 weeks ago via mobile

Waited more then two hours for towels. Shower was cold. Hot water for 2 minutes. Elevators are bad and telephone to front desk was disconnected. Had to use my cell phone. My lady was very dissatisfied

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Helpful?
Thank Jonathan R
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

We are very sorry you were unhappy with your recent stay with us. We will address all of your concerns with our team and work hard to fix them. Thank you for letting us know.

Reviewed 4 weeks ago via mobile

First night went okay. Quickly found out the wifi was not free despite it being advertised as so. Pillows def could've been better. Beds weren't too bad. No mini fridge or microwave. We got in kinda late, met my dad there, he had already checked in and there were no towels. He called for some to be dropped off an...

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Helpful?
1Thank Lexi N
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

We are very sorry you were unhappy with your recent stay with us. We will address all of your concerns with our team and work hard to fix them. Thank you for letting us know.

Reviewed 4 weeks ago

My mother and I stayed here and we found several cockroaches every single time we came back to the room and the air conditioning unit didn't work (even after someone came and "fixed" it) so it was really hot. On top of that, there was soap scum all over the tiles in the bathroom and my mother got a nasty...

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Helpful?
Thank Emily S
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

We are very sorry you were unhappy with your recent stay with us. We will address all of your concerns with our team and work hard to fix them. Thank you for letting us know.

Reviewed 5 weeks ago

I don't know if most of these people are lying or something. I, along with 3 other people stayed in this hotel for 2 days. The room was clean the room didn't smell and yes there was only 2 towels, but common, who doesn't go prepared? You not being prepared and bringing your own towels or sheets is totally your...

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Helpful?
3Thank Karla O
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

Thank you for your reveiw. We are glad you enjoyed your stay. Your concerns have been addressed with our team members. We look forward to seeing you again

A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 22 March 2017 via mobile

Room smelled musty and mildewy and we found 3 cockroaches in bathroom at different times. Anymore sightings of cockroaches and we would have bailed. Comforter had burn holes and yellow stains and had to order another one since no blanket. While there ,1 man came out of his room holding up his Comforter and very upset how disgusting it was...

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Helpful?
1Thank A TripAdvisor Member
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

Thank you for your review. We apologize that you were unhappy during your stay. We concerns have been addressed with our housekeeping team members. We hope you will give another opportunity on your next visit to Orlando.

Reviewed 21 March 2017 via mobile

Rooms weren't very clean. Dirty carpet. The pool was nice. Had to walk a mile to find an ice machine only to find out it didn't work. No parking. Housekeepers would just open the door while guests were in their rooms. They would "clean" & take towels & not replace them leaving guests with no towels.

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Helpful?
Thank Meghan C
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

Thank you for your review. Your concerns have been addressed with our team. Thanks for letting us know and we hope you will give us another opportunity on your next visit to Orlando.

Conehatta, Mississippi
Reviewed 20 March 2017

I booked a room for four nights based on the booking site's rating of a 7, thinking that meant 7 out of 10. My mistake! After reading actual customer reviews I learned that the Orlando Metropolitan Resort only averaged 2 stars. I decided to give them the benefit of the doubt and not cancel my reservation, mistake number 2. We...

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Helpful?
Thank Mark E
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

Thank you for your review. Your concerns have been addressed with our team. Thanks for letting us know and we hope you will give us another opportunity on your next visit to Orlando.

Dublin, Ireland
Reviewed 20 March 2017 via mobile

Where can I start, staff at front desk are horrendous and can barely speak English. If you have a problem forget it! They don't want to know! I stayed here and used my card and was charged twice only to be left waiting over an hour and half for no manager to arrive and no apology. Same thing happened last...

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Helpful?
1Thank Shevon11
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Reviewed 20 March 2017

My family spent the night at this hotel last week because we were unable to book another hotel at that short of notice, as no refunds are given at this one. The initial room we were given had a moldy toilet, no towels, what appeared to be old blood stains on the sheets, iron burns in the carpet, not enough...

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Helpful?
Thank Renae K
rcr0use, Manager at Orlando Metropolitan Resort, responded to this review

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

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Amenities

Highlights
  • Pool
  • Free Parking
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Orlando Metropolitan Resort

Address: 8444 Austrian Court, Orlando, FL 32819
Region: United States > Florida > Central Florida > Orlando
Price Range: €39 - €130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Orlando Metropolitan Resort 2.5*
Number of rooms: 298
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Also Known As:
Orlando Metropolitan Hotel Orlando
Orlando Metropolitan Resort Florida
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Questions & Answers

Here's what travellers have asked, with answers from Orlando Metropolitan Resort staff and other travellers.
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Questions? Get answers from Orlando Metropolitan Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good price, clean rooms, no towels”
8mitchelly, 15 Apr 2017 | Read review
“Somewhere else”
, 10 Apr 2017 | Read review
“I guess pick the top floor, and bring your own stuff.”
karlao891, 23 Mar 2017 | Read review
“Get a different hotel”
596renaek, 20 Mar 2017 | Read review
“Anything but this hotel”
Gary_London123, 9 Mar 2017 | Read review
5 of 5