The staff is always friendly and the rooms are big compared to other hotel rooms ive stayed in. The bed is comfortable and I fall fast asleep. The hotel is conveniently located by I-4 so I can easily hop on and get to where I'm going.
I have never walked in to any hotel that was worse than this one. The lobby staff unlocked the door to let me in at 3:30pm. )First sign something was wrong.) The outside was very run down. The pictures on the website are LIES. The hallway smelled heavily of smoke and was so grimy, it seemed it had been there since the hotel was built. In the room, the door of the closet was open but unable to be moved and blocked the entrance a bit. The floors seemed new, but had food crumbs, feather and other debris on them. The beds looked like they had been made up by a 5-year-old as the sheets were loose, not well-fitted with no attempt to tuck them properly. The toilet had something red around the rim. Whether BLOOD or red cleaning solution, it hadn’t actually been wiped thoroughly. 🤢 We hurried out so quickly that I only got pics of the outside. NEVER STAY HERE.…
Went to celebrate my birthday with family and go see Billy Joel at a venue close to hotel. Got there at around 3:00 was told we could check in within the next 15 minutes we wanted to freshen up before concert. The rooms were not available till 5:45 we checked in but didn’t go to our rooms came back at mid note to a disgusting room that hadn’t been clean we didn’t even have soap! We were given 800 number to call to complain because there were so many people in the lobby complaining we missed our Uber! We called the 800 number we were offered a $25 gift card to stay at a best western, no thanks!
On the third night of our stay, my 11-year-old daughter and I were woken up at 2 am by people making extremely loud and indecent noises. And by loud, I mean really, really loud. I called the front desk; 20 minutes later this terrible racket was still going on. I called again; another 20 minutes went by and nothing changed. When I called the third time, the lady at the front desk was very rude and essentially told me that it was my problem if I could not put up with this kind of "conjugal" noise, as she put it. She argued that it was these people's rights, essentially, to make as much noise as they wanted. Unbelievable! The manager refused to refund the 3d night of my stay, though we slept very poorly (and had to move to another room in the middle of the night). I've always considered Best Western to be a family-friendly hotel... well, no more!…
I couldn't wait to get back home to warn everyone about staying at this Best Western. We booked a non-smoking room. Our room was "non-smoking," but there were smoking rooms on one side and across the hall. Plus, the smell of marijuana was intense - in the room, in the hallway. We complained (the person behind the front desk said "What can you do, it's legal?") and got moved to another non-smoking room in a hall that was completely non-smoking. It was much better that day and night, but the next day it smelled strongly of marijuana too. In addition, even though there is a sheriff's department close by, the road outside the hotel was like a drag racetrack all night long.
Neighborhood isn't safe. Saw "deals" happening during the day in the guest parking lot, not safe. People that would appear to be street people wandering upstairs halls, not sure why.. Extremely loud, both the area, and other ?guests? only thing I didn't hear during my stay was gun fire. No reasonable restaurants nearby..
Very nice stay friendly other visitors was very nice also to us food right next door hair store family dollar phone store nail salon two of them hair salon gas everything with in 5mins walk if u don’t want to go to far and looking to relax I would book here again I can’t wait to come back
The experience was unforgettable in the worst ways. The service by the staff is off-putting, along with the rooms, and the area surrounding the hotel. Everything feels dirty as well, along with the fact that the beds were uncomfortable. Spend your money somewhere else and save yourself a bad memory.
Front desk staff was friendly and helpful. Easy check in/out. Room was clean and spacious. Disappointed that there was no breakfast nor onsite dining options. Facility appears to be pet-friendly, as I heard a few barking dogs.
Arrived from the U k after a 9 hour flight to be met by a charming man on reception, very smooth check in lovely room enjoyed relaxing round the pool Would definitely stay here again if visiting Orlando again.