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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 07/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#172 of 389 in Orlando
Location
Cleanliness
Service
Value
At the Best Western Plus Universal Inn you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Universal Inn will stand out among other hotels in Orlando,FL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Universal Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Water park offsite
Kids stay free
Parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Children's television networks
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Photo copier / fax In business centre
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
Full view
79Somewhat walkable
Grade: 79 out of 100
28Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
5618 Vineland Rd, Orlando, FL 32819
Getting there
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1560Reviews117Q+A98Room tips
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Most Recent
Great place to stay. All staff members were friendly and it is located near Universal Studios. There is plenty of parking spaces, I will be back soon. I would recommend this hotel to anyone who wants to take their family to Dysney World. Not bad at all.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
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Helpful
Hotel's Favourite
For a budget price, this hotel gets a five, Not only was it clean, but updated, had a friendy staff, and was roomy. The TV worked fine. There was a refrigerator, coffee maker, bathtub ( as opposed to just a shower). The breakfast was in a brown sack because of Covid-19, butthe coffee and juices were good.
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Date of stay: May 2021
Location
Cleanliness
Service
2 Helpful votes
Helpful
Far too many other hotels in the area to be considered before even looking at this one. Mattresses should be replaced, pillows are thin as rags, carpets are 40 years old and disgusting, bath tub paint is pealing off, the Safe didn't work, breakfasts area is inadequate and food is bearable for one day only.... This hotel should be gutted and brought back from the dead!!!!
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
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Location
Cleanliness
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Helpful
This hotel has a great location if you want to walk to Universal Studios (20 minutes) which is much more relaxing than driving and parking. It is also only 5 minutes from the Outlet Malls and there are good chain restaurants in the area. It is not a scenic or pretty property, just pavement and busy roads. The pool was clean but freezing. The rooms are nothing special, but it is nice to have a frig and a microwave. The worst was the air conditioning compressor which was so loud it woke us up several times in the night. The dresser drawers were horribly frustrating to open and close. The shower did not have great pressure and was not hot enough. The internet disconnected constantly. The tv channels were ok but why not put in smart TVs and let people use their own streaming networks. The breakfast was very limited, only cornflakes or fruit loops. There were apples and oranges but you had to ask for a banana. The muffins were not good, but the pancakes were good. For some reason I was charged $20 more than my confirmation email price and the staff at check-in said I’d have to call Corporate to fix that, which is not a huge amount but annoying. Nice easy free parking lot. If I went to Universal again I’d stay at one of the newer neighbouring hotels for sure. This was quite inexpensive so overall I can’t rate it too low. I guess you get what you pay for.…
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Helpful
Not up to Plus standards. Finish coming off bath tub bottom, exposed crack in bathroom wall. Charged a resort fee which was not disclosed in advertisement, fee was small. Made a copy of drivers license which should be a no no in this age of identity theft. NO reason at all for this. Hall carpet felt like it was not put down correctly, lumpy.
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Review collected in partnership with Best Western
Date of stay: April 2022
Value
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Location
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Helpful
I must say that this hotel exceeded my expectations. It was quiet with virtually no road noise, the breakfast was hot and fresh with a nice selection of fresh fruit. The rooms were a little dates but they were clean and the house keeping crew was very accommodating and friendly. Very nice and helpful front desk as well. I would definitely stay here again.
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Helpful
Even though we liked its location, this hotel was a disappointment, because it basically lacks the Plus you would expect such as nice clean sheets, good breakfast, and less dated furniture. Covid protocol in the breakfast room was sadly missing. Friendly young staff at the front desk were helpful, but cannot make up for the badly needed update of this property.
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Review collected in partnership with Best Western
Date of stay: March 2022Trip type: Travelled
Value
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Helpful
The staff at this hotel is professional and very courteous. It's clear they are doing their best with what they have to work with - which isn't much. We had requested two rooms on the same floor - adjacent or as close as possible. When we checked in, we were given exactly what we requested, only to find that another party had been given one of our rooms - and we found out because we opened the door to the room and found people already occupying it. We had to move one room to a different floor. When we arrived in our new room, the door key card reader was malfunctioning. It took 3-4 tries for every attempt to open the door. The door also stuck when trying to open, so it took a good shove. Also had to push it shut behind us. Did not feel totally confident in its safety. We then discovered a red stain on the bedspread - looked like blood. Took it down to the front desk and turned it in. Was given a roll of bed sheets to replace it. Lobby is nicely cleaned and renovated, but the guest rooms and hallway are musty and dimly lit. There is an odor which tells me they are cleaning, but using products to try and mask the mustiness of an older property or possibly mold. I think the HVAC needs better filtration or a replacement. The bathtubs in both our rooms had chipping enamel on the bottom. The carpet and mattresses are most likely in need of replacement, and the whole property seems to be in need of a complete overhaul. It's showing its age. All in all, the location is amazing and the staff are doing their utmost, but that only goes so far when you are staying at a hotel - the accommodations, even if budget conscious and basic, should be clean, habitable, and up to standard. People work hard for their leisure time and this hotel should be much better than it actually is. (This review is an attempt to be somewhat constructive - I don't like leaving negative reviews without an actual suggestion as to the specific problem and how to solve it.) …
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Review collected in partnership with Best Western
Date of stay: March 2022
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Helpful
Our room was run down, sink drained slow, and bathtub coating was peeling and showing through. The breakfast area was small, crowded and the food wasn't very good apart from the pancakes. We had to ask for cleaning, which is ludicrous. The sofa fold out springs were poking through the mattress. BW corporate needs to work on getting rooms in working order. The staff were GREAT, though. No customer service issues at all. Very helpful and kind.
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Helpful
I've given reviews for this property in the past. I've always given good reviews and this one is no different. I will have to say this visit was better than most because there were not so many people in the dining area for breakfast thus better seating.
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Review collected in partnership with Best Western
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
US$99 - US$139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus universal hotel orlando, best western universal hotel, best western orlando, orlando best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Universal Inn
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
70
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Claim Your Listing Frequently Asked Questions about Best Western Plus Universal Inn
Which popular attractions are close to Best Western Plus Universal Inn?
Nearby attractions include Get Out! Escape Room Orlando (0.09 km), KEF USA Summer Camps (0.4 km), and Alchemy Lounge (0.4 km).
What are some of the property amenities at Best Western Plus Universal Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Universal Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Universal Inn?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Plus Universal Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Universal Inn?
Conveniently located restaurants include Border Grill Fresh-Mex, Mama Della's, and Sal's Market Deli.
Are there opportunities to exercise at Best Western Plus Universal Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Best Western Plus Universal Inn have an airport shuttle?
Yes, Best Western Plus Universal Inn offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Plus Universal Inn?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Best Western Plus Universal Inn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Universal Inn?
Many travellers enjoy visiting City Hall (9.8 km) and Jack Kerouac House (11.2 km).