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Coco Key Hotel and Water Park Resort

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Coco Key Hotel and Water Park Resort
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2,560 Reviews from our TripAdvisor Community

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There are newer reviews for Coco Key Hotel and Water Park Resort
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Showing 2,372: English reviews
Southampton, United Kingdom
Reviewed 29 March 2016

We first went to Coco Keys in October 2013 and it was brilliant, so much fun! The water park is amazing, my daughter loved it! The deluxe rooms are huge, with air conditioning and 2 massive double beds! Close to all the theme parks, and well situated on I Drive. We loved it so much we are going back this...

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Helpful?
2Thank kelly e
CoCoKeyOrl, Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello Kelly E Thank you so much for taking the time to provide us feedback from you last stay. We truly appreciate it and it allows us to continually meet and exceed our guests expectations. I am thrilled that you and your family loved your stay with us and I hope you were able to make some lasting memories. I...

West Lafayette, Indiana
Reviewed 29 March 2016

This place was horrible. I picked it because I thought the water park would be a fun addition. Because we were going to Universal/Disney we didn't even use the water park. There are no elevators. No hair dryers. No place to plug anything in in the room except the bathroom. Not the cleanest place either. The staff seems annoyed by...

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Helpful?
1Thank khaskett94
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello khaskett94, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would like...

Prince George, Canada
Reviewed 28 March 2016

This is NOT a hotel. Motel style front walkways, no elevators, free motel style parking.Several large building complexes. There is a huge water park attached to the complex. Probably great for kids and young families. There was a shuttle to Universal and I suspect there may be one to Disney World. Check if this is required. There was a special...

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Helpful?
Thank Mona T
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello Mona T, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would...

Jamestown, New York
Reviewed 28 March 2016

It took about an hour and half to check in. We had 2 rooms attached, initially they said any people over 4 had to pay $10 a day to go to waterpark until my son complained. THE POOLS WERE ALL FREEZING!!!! Finally someone complained and they said we forgot to turn the heat on.. this was for the outside pool.....

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Helpful?
Thank djakswanson
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello djakswanson, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would like...

Homestead, Florida
Reviewed 28 March 2016

This was my fourth spring break at coco key. By far this has been the best year. My room as ready upon my arrival. I stayed in a family room it was very nice and clean. The staff was knowledgeable and very prompt with service. Coco key is located in the center of INTERNATIONAL DRIVE. Everything is within walking distance...

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Helpful?
2Thank Sanii007
CoCoKeyOrl, Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello Sanii007, Thank you very much for taking the time to provide us feedback regarding your recent stay. We really appreciate it and it allows us to continually meet and exceed our guests expectations. I am so thrilled you had a lot of fun at Coco Key Orlando. I hope you were able to create some lasting memories with us....

New York
Reviewed 28 March 2016

I have to say, Coco Key was much better then our last stay back in 2012. It was very clean, the front desk was very friendly and helpful. We stayed for 5 days, the waterpark was well supervised by lifeguards. The breakfast was very good, prices very reasonable especially at the on site store. The only issue we had was...

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Helpful?
1Thank bebtaz
CoCoKeyOrl, Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello bebtaz, Thank you very much for taking the time to provide us feedback regarding your recent stay. We really appreciate it and it allows us to continually meet and exceed our guests expectations. I am so thrilled you had a great relaxing time with your family. I am sorry to hear about the issue you had taking out food...

Orlando, Florida
Reviewed 28 March 2016

Double Queen room was fine. Check in took 17 minutes, check out 30 minutes and that was considered fast by most of the other guest. They never had an extra roll away bed. The charges were higher than promised. I was expecting $436 for 2 nights, my bill was $568. No itemized bill was given. They required a $50 incidental...

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Helpful?
Thank cindalini2016
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello cindalini2016, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would like...

Reviewed 27 March 2016 via mobile

A parent's nightmare. Fun for kids but not so much for grown ups. Dirty. The arcade area was never cleaned and trash cans and floors were a mess. The rooms were ok. The bar was disgusting, smelly and poor quality drinks. I would not eat at the restaurant. We bought Aquatica tickets to leave there for the day. Would not...

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Helpful?
4Thank Alison W
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello Alison W, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would...

Reviewed 25 March 2016 via mobile

Rooms were fine. Staff was nice but a bit clueless. Good location to get to amusement parks. Free parking and shuttle to parks. Book direct and not thru Universal; saved half the cost. Access to stores. Towels were rough. Did not use water park due to extremely limited hours.

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1Thank M S
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello M S, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would...

Miami, Florida
Reviewed 25 March 2016 via mobile

The hotel is a little outdated but is walking distance to a lot of restaurants. The water park was fun with the exception that they also sell tickets to the public and allow all kinds of people to have access to the hotel which I found to be very annoying and a little out of control. As a paying hotel...

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Helpful?
4Thank Ada P
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello Ada P, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Family friendly hotel and water resort located near the major theme parks and shopping. Coco Key Hotel and Water Resort is Orlando's first canopy covered water park boasting fourteen flumes, featuring "The Boomerango," 60ft of thrill seeking adventure offering twists and turns until you splash into our heated outdoor pool. Coco Key offers a 6,000 sq.ft. arcade featuring over 50 of the newest and coolest video games and interactive gaming on the market today. Coco Key Hotel and Water Resort-Orlando offers 391 well appointed Guestrooms and Suites designed for your Orlando, Florida lodging needs. Amenities include free local calls, coffee/tea makers, self controlled air conditioning, 37" plasma televisions with ESPN, am/fm alarm clock radios. Additional amenities include complimentary transportation to Universal, SeaWorld, Aquatica and Wet n' Wild, complimentary area shuttle, kids club and daily activities. ... more   less 

Additional Information about Coco Key Hotel and Water Park Resort

Address: 7400 International Drive, Orlando, FL 32819-8234
Region: United States > Florida > Central Florida > Orlando
Price Range: €88 - €248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coco Key Hotel and Water Park Resort 3*
Number of rooms: 391
Reservation Options:
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Also Known As:
Coco Key Hotel And Water Park Orlando
Orlando Grand Hotel
Coco Key Hotel And Water Park Resort Orlando, Florida
Hotel Style:
#73 Business Hotel in Orlando
#132 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Coco Key Hotel and Water Park Resort staff and other travellers.
188 questions
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Questions? Get answers from Coco Key Hotel and Water Park Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Well it is technical a children oriented hotel. But if you don't want the noise either stay in Bldg. 6.”
 of 5 bubbles 0413amy, 21 Mar 2017 | Read review
“Ask for Tower rooms (not near the pool)”
 of 5 bubbles PeanutGallery1182, 16 Mar 2017 | Read review
“Noisy AC in the two rooms we had. We cut the power as the temperature was low at night.”
 of 5 bubbles 567jesperh, 13 Mar 2017 | Read review
“I cant all the rooms are the same”
 of 5 bubbles helenr601, 13 Mar 2017 | Read review
“Rooms facing hotel pool are best, waterpark facing rooms may be noisy when it is busy.”
 of 5 bubbles 777vickyp, 10 Mar 2017 | Read review
5 of 5