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Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
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5,223 Reviews from our TripAdvisor Community

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Showing 3,870: English reviews
Las Vegas, Nevada
Reviewed 18 April 2014

Husband and I travel all over the world and we really enjoyed this resort. Have nothing bad at all to say about it so ignore the people who reviewed it poorly. We ended up buying a timeshare here because it was a great deal and all the travel perks worked for us because we travel so much, it was worth...

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Helpful?
1Thank moonshark7
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your sharing your response. We feel honored to have you as new Westgate owners! We’re glad you enjoyed you previous stay with us. We look forward to having you back for many vacation memories to come! Sincerely, Idalise

Reviewed 18 April 2014 via mobile

My family and I recently stayed at Westgate for our Universal Studios Vacation and I was pretty disappointed. It seems that Westgate is so preoccupied with their sales pitch, that it leaves little or no room for regular guest to be accommodated appropriately. The staff seems very unaware of basic knowledge of theme parks, or what kind of passes grant...

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Helpful?
1Thank Shana K
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you very much for your response. Your feedback will be used for training and development purposes to help improve the overall service that we provide to our guests. We take pride in our exceptional service and will work with them to improve going forward. Please understand that our housekeeping staff works diligently and efficiently to clean all of our...

Jacksonville
Reviewed 17 April 2014 via mobile

My husband and I went to Westgate to have some much needed R & R _Romance and Relaxation! It was a beautiful resort, with great staff, and luxurious accommodations. I was so pleased, I am now an owner!

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Helpful?
1Thank KishaCurry
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your response. We’re so happy to hear you enjoyed your stay. It is great to hear our staff was helpful and you enjoyed our “luxurious accommodations”. We hope you come back and visit us soon! Sincerely, Idalise

Fort Wayne, Indiana
Reviewed 17 April 2014

The overall resort is very big and plenty to do with market place and restaurants. The kids and I had a great time visiting all seven of there pools. The location to EVERYTHING without getting on I-4 was a plus; perfect location.

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Helpful?
Thank Brian W
WestgateGuestRels, Public Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Welcome back to Westgate Lakes Resort and Spa once again. We are happy to know our location and amenities were one of the prime reasons you choose us for your trip. It’s definitely great that the children were able to enjoy themselves as well. Please think of us as your home away from home. We can’t wait to have you...

Grayson, Georgia
Reviewed 17 April 2014

I love this resort! The amenities are wonderful and the staff is very efficient. The grounds are beautiful. I can't wait to go back. I just enjoy walking around. There is so much to do and see. We especially love the huge bathtub.

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Helpful?
Thank Donna N
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We value and appreciate your feedback! We’re so happy to hear you enjoyed everything about Westgate Lakes Resort and Spa! It is great to hear you made use of our resort amenities and our staff was able to assist you. We look forward to having you stay with us again soon! Sincerely, Idalise

Lawrenceville, Georgia
Reviewed 16 April 2014

This is going to be long and detailed. We stayed in a first floor 1 bedroom deluxe villa with the full kitchen & washer/dryer. It was my wife and I and our 4 year old daughter. We could not have asked for more in the room. The jetted whirlpool tub was luxurious after a long day at the parks. The...

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Helpful?
Thank Paulyanna96
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for taking the time and writing an extensive review. We delighted that you enjoyed so many things about Westgate Lakes Resort and Spa. It is great to hear you made use of our resort amenities such as our shuttle service and pools! We strive hard to provide an ultimate vacation for all of our guests. We...

Stockbridge, Georgia
Reviewed 16 April 2014

I stayed at the Westgate Resort and Spa April 2014. The first room 1014B was coach roach infested. I was then moved to room 9206B sometimes around the midnight hour. There was no parking as cars were parked along the curbs among other areas. I finally found a parking place and had to walk a great distance to the villa....

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Helpful?
5Thank Bobby S
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your response. We understand you had issues within your stay. We apologize you had issues with parking. Due to high peak season, parking may be an issue. We take all our guest’s comments into consideration as we’re always looking to turn that experience around for them. We hope you allow us the opportunity to exceed your...

Baltimore, MD
Reviewed 16 April 2014

We have been here many time and keep coming back. The rooms are spacious, clean and comfortable. There are quite a few pools available so finding one by your room is easy. There is and activity staff onsite that always have something going on. There is a lake with water craft to rent and even a mini golf course. A...

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Helpful?
Thank rkmemkc
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

It is thrilling to hear you enjoyed our spacious, clean and comfortable rooms! As you mentioned, we have 7 outdoor heated pools, mini golf and mini market located on property. Thank you for choosing Westgate Lakes Resort and Spa. We hope to see you soon! Sincerely, Idalise

Batavia, New York
Reviewed 15 April 2014

We stayed in a 2 bedroom, 2 bathroom villa. Although wonderfully spacious, it was very outdated. The resort is huge, lots of pools etc. however, (and we ARE walkers) if you do not want to spend your entire trip walking from your room to the pools, to Starbucks in the front building, to the grocery shop on the resort, then...

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Helpful?
Thank kristaswishes
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for providing your feedback. As you mentioned, we are a big property and we strive hard to provide everything our guests may need during their stay. We apologize if there was an inconvenience with transportation within the property. We provide shuttle service within the property for our guests so they are able to access our amenities...

Novi, Michigan
Reviewed 15 April 2014

Just returned from 5 day stay. I have to agree with the other recent reviews posted. There is a lot of value here for the money. Nice features include the pools/pool side bars; tennis courts; activities; spacious 2 bedroom reasonable priced, fully equipped condos; and, free shuttles to theme parks. Negatives include dated rental units; inadequate parking; non-English speaking staff;...

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Helpful?
Thank 0-kram
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your response. We’re glad you enjoyed our resort amenities such as our pools, tennis courts, and activity center. We take all our guests suggestions into consideration as we’re always looking to provide an ultimate vacation. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: €110 - €220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#31 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#52 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
254 questions
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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay in building 7 or 9 facing the pool or near the two new towers that their building at the back of the compound.”
 of 5 bubbles swoodyX, 19 Jan 2017 | Read review
“If technology is important to you and your family, consider your options.”
 of 5 bubbles reymoore21, 17 Jan 2017 | Read review
“Ask for a high floor and lake view.”
 of 5 bubbles beegee57, 14 Jan 2017 | Read review
“my top floor in complex 2200 was relatively quiet - room itself was very undesirable.”
  • outdated furnishings
  • notice the awful table and chairs, mirror wall above bed
 of 5 bubbles MktgChick, 11 Jan 2017 | Read review
“stay away!”
 of 5 bubbles , 9 Jan 2017 | Read review
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