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Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
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5,146 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Lakes Resort & Spa
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Showing 3,815: English reviews
Daphne, Alabama
Reviewed 13 May 2014

The resort is an awesome place to stay and is very close to Disney. The place has great pools and tons of activities at the resort for kids and adults. Our 1 1/2 year old daughter and 4 year old nephew had a blast right there at the resort with the pool and activities. The staff is very friendly and...

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Helpful?
Thank redfamily1466
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate you taking the time and reviewing our resort. It is great to hear you enjoyed our pools and activity center. Thank you for choosing Westgate Resort and we hope you come back soon! Sincerely, Idalise

Reviewed 13 May 2014

What a great value! We could not stay at a motel for the same price and we certainly would not have had the amenities that Westgate made available. Our rooms were large, comfortable, clean, and quiet. Mostly we were impressed by the staff. Every staff member, regardless of function or time of day, would smile and acknowledge us. They always...

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Helpful?
Thank Doug H
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate and value your comments. It is gratifying to know you found value in your stay. We are so happy to hear you were most impressed by our staff. Our staff is trained to be helpful, courteous and attentive to all our guests and we’re glad they were eager to help you. We hope you come back and visit...

Ocala, Florida
Reviewed 13 May 2014

“Great Place!” Nice rooms, nice views.I was definitely surprised when I saw the rooms.Very pleasant service when checking in and out nice people and was NOT asked about attending anything regarding time shares. Well maintained and nice sized space.Not the most modern but the price is reasonable.We had an amazing view lake front.

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Helpful?
Thank Ulvia C
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking a moment to review our resort! We feel delighted you enjoyed our rooms and lake view. Our staff works hard to accommodate all our guests and make them feel right at home. We hope you come back and visit us soon! Sincerely, Idalise

Ellington, Connecticut
Reviewed 12 May 2014

I do not understand why others give such negative reviews! While some things in the condos could be updated you hardly notice because it is so clean and well maintained! The "pink" others talk about is a faint color, not bright or gaudy. The mirrors are a little much in the master bedroom and bath, but it is still a...

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Helpful?
2Thank jjakskip
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate hearing from our guests. Our staff strives to be attentive & give great service, and we're delighted to see that you experienced that. I am happy to hear you loved your stay with us and we look forward to your next visit to Westgate Lakes Resort and Spa. Ariel

Michigan
Reviewed 12 May 2014 via mobile

This is a nice place. Nice rooms, nice views, nice pools, nice people. With 15 access points in any area, you would think the Internet access was good. It's not. If you are on business and need to work, forget it. Not happening. The most frustrating and annoying experience trying to work on line E V E R. So highly...

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Helpful?
Thank LCJfromMI
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for choosing to stay with us! It’s definitely delightful to hear that you had an amazing time with us at Westgate Resorts. We understand how it can be frustrating and inconvenient. This will help us to improve our services and your concerns in regards to the Wi-Fi connect. We do look forward to your visit the...

Newark, New Jersey
Reviewed 11 May 2014

I was definitely surprised when I saw some of the reviews, we have been owners for a few years now and never had any complaints. I've always had very pleasant service when checking in. The rooms are excellent we first choose pool front but it does get a bit busy of course so the next time we choose lake front....

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Helpful?
Thank Julia M
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Welcome back again!!! Thank you so much for your positive comments. It’s always delightful knowing when our owners have such a wonderful time. There are always plenty of packed activities and entertainment for the family. What a great way to spend your vacation than at Westgate Lakes Resort and Spa. It would be a pleasure to host your family vacation...

Marysville, Ohio
Reviewed 10 May 2014

My fiance and I stayed here for an early honeymoon (May 2nd-May 7th). We got a really good rate on our room from the Westgate website (it seemed too good to be true!), so I didn't expect the resort would be as nice as it was. The property was gorgeous and close to Universal and International Drive. Check-in was a...

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Helpful?
Thank Carrie W
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Congratulations on becoming newlyweds! Thank you for posting such a great review of the Westgate Lakes Resort and Spa. Making memorable experiences with our valued guests is what we strive to do! We always love hearing when our staff goes above and beyond for our guests. We invite you back to our resort the next time you’re in the Orlando...

Darlington, United Kingdom
Reviewed 10 May 2014

The accommodation was fine but the check in and timeshare experience is not. Tricky to get away from sales staff when you are tired and want to find your room. No staff available to show you to your room in a vast complex. Oh and only 1 coffee bag not replaced by room service.

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Helpful?
Thank Colin W
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

As a proud timeshare resort, we ask our guests to participate in our presentation but participating is purely voluntary. We will continue to take everything our guests have to say into consideration because we want to improve in providing them with a better stay. It is our hope you will allow us the opportunity to exceed you expectations in the...

Colonia
Reviewed 8 May 2014 via mobile

This hotel/resort/timeshare is so outdated, they have pink Formica drawers and mirrors all over the bedroom, huge hot tub in room not enclosed lol. I bought this on priceline from the mystery 3 star hotel, more like 1 star! Whoever decided this should get 3 stars obviously isn't well traveled. Parking late at night is torture, u have to drive...

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Helpful?
2Thank Jillannefromnj
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thanks so much, it is a real pleasure to know we have succeeded in providing a quiet and beautiful view of the property for your stay. We are always looking for areas to improve upon; so that all our owners and guests feel the comforts of a “home away from home”. We would love to have another opportunity to surpass...

Upper Marlboro, MD
Reviewed 8 May 2014

We really enjoyed our 7-day stay at the resort. There were a lot of fun things going on all the time. Beware: before you arrive, u may get a call from the vacation planning dept. offering u discounts on amusement park tickets (e.g., magic kingdom, epcot, animal kingdom, etc.). Let's be clear: if you purchase tix from them, u are...

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Helpful?
3Thank nmbelton
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you very much for your response. We are so delighted that your vacation was spent with us at Westgate Lakes Resort and Spa. Your compliments on our resort amenities are greatly appreciated. Please know that by attending a timeshare tour this allows our guests to learn about our vacation options. In return for your time you will receive a...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: €91 - €228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Sabre Hospitality Solutions, Odigeo, Hotels.com, Travelocity and Priceline so you can book your Westgate Lakes Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#31 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#50 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
241 questions
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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view from the roach room that was facing the lake was nice, as well as the view from the room with no lock.”
  • the message on the sign was certainly not accurate when it came to the staff that we spoke to.
  • The roach that crawled out of the pillowcase
 of 5 bubbles abartholomew1984, 5 Dec 2016 | Read review
“I would ask for an end unit. Allows for more windows and neighbors on only one side.”
 of 5 bubbles JesseFuller, 29 Nov 2016 | Read review
“block 4 not too far from main lobby”
 of 5 bubbles caroliney877, 22 Nov 2016 | Read review
“Poor guest service that is not worth a penny!”
 of 5 bubbles Q122LQbonnies, 21 Nov 2016 | Read review
“Our room was 2223B - which was quite a ways to walk to restaurant or main lobby.”
 of 5 bubbles UsaTammer, 19 Nov 2016 | Read review
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