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Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
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5,368 Reviews from our TripAdvisor Community

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Showing 3,971: English reviews
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Potomac, Maryland
Reviewed yesterday NEWvia mobile

The resort is a dump. Had room changed to a "renovated" room after staying one night in one of the most dated and horrible rooms I've ever stayed in. Even in the "renovated" rooms All of the furniture is chipped/pealing/dirty, picture frames are chipped, light bulbs are out, television remotes don't work, and mattresses have indents in various places just...

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Helpful?
Thank tcaren
Kailua, Hawaii
Reviewed 3 days ago NEW

I visited Westgate Lakes for a week in February 2017 - we had a large group staying on the property, as this was our "base camp" for an ultra race. We were very happy with our rooms, as well as the staff and the property in general! Rooms/condos were spacious and clean, offering lots of amenities including washer/dryer, dishwasher, microwave,...

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Helpful?
Thank Jennymac18
Durham, North Carolina, United States
Reviewed 3 days ago NEW

Two couples stayed in a very nice two bedroom, spacious condo with a fully equipped kitchen, living room, dining area, bar, two bathrooms, nice screened in porch overlooking a lake. The resort has a spa, 7 pools, shops, outdoor activities, TV in all rooms.

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Helpful?
Thank Susan J
Georgia
Reviewed 4 days ago NEWvia mobile

I stayed here for five nights while in town for a conference at the Orange County Convention Center. Every one of the staff I interacted with was pleasant and helpful. My condo was very clean and well maintained. The room was quiet. I did not try the wireless, so I don't know how it was. I did eat at the...

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Helpful?
Thank k_squared2
Chicago
Reviewed 4 days ago NEWvia mobile

We're here right now, March 22 through March 28. I didn't know that anyone made you pay for Internet anymore. This place charges $8 a day for only 1 device. Sad. We're here to check this resort out for Timeshare. We go to a 90 minute meeting in return for a low rate for our stay. The quality and cleanliness...

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1Thank rward2121
Reviewed 5 days ago NEWvia mobile

Im being generous by giving it 2 stars. The place is old, nothing near a 4 star hotel. Housekeeping never came to clean the room even after we requested multiple times. In the end my husband had to get us fresh towels from one of the cleaners that promised to come but never showed up. The front desk did nothing...

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Thank Youssra A
Chattanooga, Tennessee
Reviewed 5 days ago NEWvia mobile

Took the kids to Orlando for Spring break. We stayed at the Westgate resort property. Overall it was a nice facility however the parking was an issue. The rooms could use a bit of updating, but I would go back.

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Helpful?
Thank Tamika W
Cromwell, Connecticut
Reviewed 6 days ago NEW

Registration took forever and we were not given basic information about the resort amenities, including the Wi-Fi login. The room lock did not work - was not the key cards but the lock itself. Security said locksmith would come next day at 9:00 a.m. Locksmith did not show up until 10:30. A/C was not working when we first checked in....

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Thank tess2522
Windsor, Canada
Reviewed 6 days ago NEW

We stayed at this Westgate only for 1 night before a flight. I wanted to try it before so thought this would be good chance to see if we like it enough to come back for a week. I thought the resort was very nice and had lots to do. Sits on a beautiful lake and you can rent paddleboats,...

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Helpful?
Thank Kmar1968
Conyers, Georgia
Reviewed 1 week ago

Let me begin by saying that if you travel enough, you will run into issues. The difference make is how the issues are handled. I booked this property thru a third party un-named hotel. Once the property was revealed and I began to read the reviews I became very concerned. This property is rated as a 4 star. The first...

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Helpful?
2Thank mct121160
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking a moment to share your detailed feedback with us. It disappoints us to see that you may have not had an exceptional stay with us at our property. We never intend to inconvenience you in any way. However, it does please us to see that our resort management was able to take part in turning your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Region: United States > Florida > Central Florida > Orlando
Price Range: €93 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Westgate Lakes Resort & Spa Orlando, Florida
Hotel Style:
#30 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#52 Luxury Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Lakes Resort & Spa staff and other travellers.
275 questions
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Rhode Island
1 month ago

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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're there for business, request building 700 or 900 for best proximity to package pickup and the business office.”
 of 5 bubbles Jennymac18, 24 Mar 2017 | Read review
“For seniors, the buildings overlooking the lakes were very quiet and more private. Only negative-WIFI is extra”
 of 5 bubbles susanj487, 24 Mar 2017 | Read review
“As for rooms that overlook one of the lakes.”
 of 5 bubbles tess2522, 21 Mar 2017 | Read review
“top floor beautiful view. Lots to do, friendly staff, any building will be nice.”
 of 5 bubbles Kmar1968, 21 Mar 2017 | Read review
“ask upon entering. Let them know the reviews concern you.”
 of 5 bubbles mct121160, 20 Mar 2017 | Read review
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