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We arrived around 8pm they told us the're was no reservation because it was made through a third party vendor and the property was full at the time. I ask for a supervisor and after an hour they offer to accommodate us on a "standard...More
I find it helpful in these reviews to write a pros and cons list. I find it more constructive.
- Centrally located to theme parks, restaurants and grocery stores
-Beautiful setting with lakes and nice landscaping.
-Great gym with nice equipment
-Security was good....More
The room was very nice. Spacious, nice kitchen, washer and dryer. Staff was very friendly as well. However, we have small kids, including an infant and we couldn't even park in front of our building. If you don't get a parking spot by about 7...More
Thank Brad S
Response from WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & SpaResponded yesterday
Brad, thank you for taking a moment to share your experience with us. We are happy to hear that you enjoyed your room accommodations, as well as the service provided to you by our staff. We will certainly use your feedback on our parking to...More
Booked this room through Expedia to avoid time share tour. We wanted to explore before considering a tour. We were excited to see the property on arrival. Unfortunately that was the extent. We checked on and the rep said we had VIP status and our...More
I've been waiting a little over a week to calm down from our experience here before writing my review. Just thinking of this place raises my blood pressure. I wasn't pleased with anything here, except maybe the view of a lake at night. But you...More
4 Thank Ben C
Response from WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & SpaResponded 5 days ago
Ben, thank you for taking a moment to share your experience with us. While we strive to deliver every guest with an enjoyable experience during their vacation with us, we appear not to have met our goal during your stay. As a timeshare resort, we...More
Response from az4travel2015 | Reviewed this property |
I received about 10 packages for a meeting I attended. I think there was a small charge. The room you pick them up is not in the main lobby so depending on what you are sending, you may want to be in that building to make... More
I received about 10 packages for a meeting I attended. I think there was a small charge. The room you pick them up is not in the main lobby so depending on what you are sending, you may want to be in that building to make it easy for you to get them. I did have a bellman bring the packages over to the meeting room I was in and he was very helpful.