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Westgate Palace Resort

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Westgate Palace Resort
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1,456 Reviews from our TripAdvisor Community

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Showing 1,202: English reviews
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

We stayed at Westgate for 4 nights with our children while visiting Universal Studios. This hotel is filthy and has roaches and bed bugs in the rooms. Our children woke up with bites and rashes on their bodies. We had so many bites that we had to visit a local clinic. As we checked in we were offered a "welcome... More 

Helpful?
2 Thank RachelGreen2016
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your review with us. It disappoints us to see that you may have had a less than satisfying stay with us at our property. We also regret any inconvenience that you may have experienced as a result of attending one of our timeshare presentations and are sorry that this distracted you from... More 

Tilburg, The Netherlands
1 review
Reviewed 4 days ago NEW

I stayed in this resort for 3 weeks with my mom, we had such a good time! The apartment had everything we needed for our stay, it felt like home :) The resort is very clean and well kept, the people that work there are amazing and are doing a awesome job! My mom and I always had a lot... More 

Helpful?
Thank Jan O
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you very much for your review. We are thrilled to hear that your thought our resort facilities “had everything needed for our stay and felt like home.” We expect all of our team members to provide you with excellent customer service at all times and are happy that our bar tending staff was able to make your vacation more... More 

Manchester, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 days ago NEW via mobile

Stayed here via Airbnb, two bedroom accommodation with kitchen. Large second bedroom with twin beds and snug main bedroom with bathroom and sink - separate toilet. Great to have washer, dryer, cooker and fridge freezer. Limited appliances ( no kettle) or basics ( salt and pepper). Large swimming pool with sunbeds, towels and life jackets. Great for families although lounge... More 

Helpful?
Thank Carolyn B
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for sharing your vacation experience with us. We are very happy to read you enjoyed your visit and appreciated Westgate Palace Resort. As you mentioned, our resort is in the perfect location close to tons of unique activities, right next to International Drive. We hope to have you visit us again in the near future! Nicole More 

1 review
Reviewed 6 days ago NEW

Westgate Palace Resort was a very nice place. Marlyn checked us in at 7:30am - way ahead of check-in time which was so appreciated because we had driven all night to get there. Could use a little updating but overall we really liked it. Will definitely stay here again!!

Helpful?
Thank Lia S
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you very much for your review. We expect all of our team members to provide you with excellent customer service at all times and we are happy that our front desk team was able to assist you with your needs. We are so thrilled that you were able to take advantage of our great location to be able to... More 

Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago via mobile

We stayed here for the week of Thanksgiving. It is really nice to have a full kitchen and washer and dryer in the room. The kids play area and the pool were very also very nice. The hotel provides life jackets (so dont haul yours across country like we did). Those will be my only compliments in this review. There... More 

Helpful?
Thank Nikki J
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank for your review. We are pleased to that you were happy with certain aspects of your room and the resort amenities. We saddened to hear of the issues you experienced during your stay and the frustration it caused. Thank you for sharing these details with us. I have shared your review with our management team to prevent issues of... More 

Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Stayed 1 week here with the family in a 2 bedroom villa on top floor. Amazing views, excellent rooms. Fantastic low cost for the luxury they offer if you agree to their sales invitation. Watch out here cause they are persuative. Otherwhise perfect place at low cost.

Helpful?
Thank Jakob I
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We are very happy to hear you had an awesome experience at our resort! Thank you so much for taking the time to review your stay with us. It’s great to hear you found value in your in room amenities. We would be honored if you would come back and see us soon! Nicole More 

ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

So was a bit apprensive after reading some previous reviews. So advice to all future visitors is don't listen. From start to finish absolutely loved this hotel. Staff could not of been anymore helpful. Room was fabulous. Everything you need to cater for your family with all the luxury of a hotel. Pool are was spotless and everything you need... More 

Helpful?
2 Thank bunchy10
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your honest feedback with us. We are so pleased to read that we were able to surpass of your expectations during your visit. We are gladdened that you thoroughly enjoyed of our helpful resort staff, luxurious units, and our resort amenities. We aim to excel in all aspects of the resort experience... More 

Fort Myers, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I had extraordinary enjoyable Birthday weekend at Westgate Palace Resort, From the time of check-in to check-out; Very Fast, nice and smooth process at the front desk. When we arrived to our room we was flabbergasted of the luxurious arrangement. The hotel staff are marvelous. Their customer service is unheard-of one of the staff in particular DeAndelo was phenomenal. I... More 

Helpful?
1 Thank Rosethebest13
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your feedback with us. We are so thrilled to see that you were able to fully enjoy of your birthday weekend with us at our resort, and that you were thoroughly impressed by the attention of our resort staff. We thank you for your your positive comments, and look forward to serving... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We stayed at Westgate after booking through Universal Studios website. The room was clean, full of what we needed for the 7 days there.Housekeeping brought towels and made the beds everyday, no need to purchase cleaning service like the website states. It wasn't even mentioned. Plenty of cooking utensils, etc. Dish and laundry soap provided. We were not bothered by... More 

Helpful?
Thank Tara S
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your comments with us. We are pleased to learn that you enjoyed of our cleanliness, fully equipped unit, resort amenities, and prime location. It is our hope that we may have the wonderful opportunity of surpassing your expectations and serving you once again in the future. Nat More 

County Dublin, Ireland
1 review
Reviewed 2 weeks ago

Excellent place to stay. Perfect location staff couldn't do enough for us. House keeping and fresh towels everyday. Only thing i can fault was the apartment wasn't dusted or vacuumed for the 2 weeks we stayed. There was a brush and dust pan which I used everyday for the rug and kitchen but no good for bedrooms.

Review collected in partnership with Alpharooms

Helpful?
Thank Donna5784
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Your comments are appreciated and welcomed. It brings us delight to learn that you were able to enjoy of our resort during your stay. Cleanliness is of priority, and our housekeeping team is in place to ensure that each unit is up to par prior to the arrival of our guests. We would like to inform that if an additional... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more   less 

Additional Information about Westgate Palace Resort

Address: 6145 Carrier Dr, Orlando, FL 32819-8254
Region: United States > Florida > Central Florida > Orlando
Price Range: €133 - €305 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Palace Resort 4*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with HotelsforEveryone, Booking.com, Orbitz, Travelocity, Odigeo and Hotels.com so you can book your Westgate Palace Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando
Westgate Palace Resort Orlando, Florida
Hotel Style:
#36 Top resorts Hotel in Orlando
#46 Luxury Hotel in Orlando
#126 Business Hotel in Orlando
#165 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Palace Resort staff and other travellers.
102 questions
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5 months ago

See all questions (102)

Questions? Get answers from Westgate Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the inner side have view on Universal Studios”
 of 5 bubbles 547jano, 29 Nov 2016 | Read review
“best views...quiet floors.... luxurious... clean... convenient”
 of 5 bubbles Rosethebest13, 17 Nov 2016 | Read review
“high floor”
 of 5 bubbles 468bettyc, 15 Nov 2016 | Read review
“Get the upgrade Deluxe Villa room for a few $$ more. Much nicer!”
 of 5 bubbles 815gerhardh, 11 Nov 2016 | Read review
“Go for a high floor with a view.”
 of 5 bubbles H4753IIkens, 6 Nov 2016 | Read review
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