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Crowne Plaza Orlando Universal

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2,124 Reviews from our TripAdvisor Community

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Showing 1,840: English reviews
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Oakdale, New York
Reviewed 2 days ago NEW

check in was great,young girl from the Bronx was a pleasure,The hotel was very nice,The shuttle was great and driver was very helpful with resturaunts ,bars , ect. great pick up service,now for negative had buffet breakfast and it was terriable.no selection,terrable service.I was informed cook did not show up that day,This is 4 star hotel?gENERAL MANAGER REPLY I HOPE...

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Helpful?
Thank fishman455
Reviewed 4 days ago NEWvia mobile

Very nice hotel with walking distance to the supermarket, starbucks, mcdonalds and pharmacy!! Rooms are really nice and spacious. Breakfast buffet has most of the choices you need but I was missing vegetables station and more choices of ham and cheese there were only two choices for ham and few slices of cheese. Concierge is really helpful, they will arrange...

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Thank Natálie D
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this outstanding review and rating. We're so glad you enjoyed your stay with us and are looking forward to your next visit. You'll be even more impressed as are rooms will be renovated in the near future.

Reviewed 1 week ago via mobile

The room was good the bathroom not to clean. We had breakfast in the hotel I was expecting something really good the omelette and the gravy for the biscuit was the only thing good the biscuits horrible taste old everything was sitting there not fresh and expensive disappointed

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Thank Maribel V
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to share your experience. I appreciate your feedback about the rooms and thank you for the positive mention of your guest room and also the need to pay a bit more attention to the bathroom. I have addressed this with our Executive Housekeeper for follow up as well as the Chef for the less...

Athens, Georgia
Reviewed 1 week ago

A great facility with a penchant for ATTENTION TO DETAIL. The moment you walk in, you are greeted by a freindly, courteous staff and it continues that way. Be prepared to spend a few bucks on breakfast, but it is good and you don't have to walk to the Waffle House. The gym is well maintained and the pool and...

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Thank charlessd2015
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your kind remarks. I heard the NAFEM conference was great. I do hope it was both enjoyable and productive for you. I appreciate your review and the 5 STARS!

Melbourne, Australia
Reviewed 2 weeks ago via mobile

We are here for a show at the convention centre. The Crowne Plaza is so handy to the site and many restaurants, bars & shops. We booked a Junior Suite and to be honest our stay has exceeded our expectations. On this trip to the US from Australia we have stayed at a number of 5 star hotels and have...

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Thank ShaunW1968
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

We're so glad you enjoyed your stay while attending your conference. Thank you for choosing to stat with us. We really appreciate this outstanding review and rating. We will certainly share your thoughts on the air conditioning. This may be resolved soon as we are also renovating the rooms in the near future.

Ponchatoula
Reviewed 2 weeks ago via mobile

Something to do everyday. Hotel location was so convenient. Right by interstate. Best bed and pillow I've had at a Holiday Inn property. Our room was so quiet. I thought hotel was empty! I asked and front desk said 3/4 full! Great price. I would definitely stay here again.

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Thank Kathy P
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Kathy, thank you! We really appreciate this fantastic review and rating. We can't wait to see you again next time. Before arriving, please download our app. It will notify you of any specials and dining offers while you're with us.

Warren, Michigan
Reviewed 2 weeks ago via mobile

Excellent hotel and staff! Good dining! Pool area is fantastic! The Tiki Bar when back from the seminar was excellent. Great service there! The weather was very warm so the pool was very refreshing. Excellent selection!

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Thank 53Dave
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this fabulous review and rating. It's great to know you enjoyed our pool area. Did you have one of our new drinks at the Tiki Bar. We have some new "bar movement" cocktails, like our Strawberry Basil Smash made with Grey Goose Vodka. Very refreshing after a long day of seminars. If not, we hope you will...

A TripAdvisor Member
Level Contributor
7 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

We stay for business very often with wonderful pool area! Rooms are very comfortable and affordable. Feels like your staying in very upscale hotel and it is convenient to many area destinations. We would recommend.

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Thank A TripAdvisor Member
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for patronage and for this wonderful review and 5 star rating. Have you downloaded our app yet? It will provide you with updates on specials at the hotel during your stay and additional IHG rewards points for your first download. If you use it I hope you find it beneficial. We're looking forward to seeing you again next...

north wales
Reviewed 16 January 2017 via mobile

Reception and concierge staff were friendly and efficient. Rooms are outdated but clean. Location was ideal for us with just a 10 minute walk to the Orlando Eye and International drive. One of my main concerns about this hotel is its lack of concern for its safety of its guests. On Saturday afternoon the fire alarms went off. We were...

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Thank LouiseSignatures
IHGService, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Hi LouiseSignatures, I am pleased to receive your candid review. Thanks for choosing the Crowne Plaza Orlando-Universal, FL for your recent trip. It is nice to know that our staff from concierge and reception were able to assist you appropriately. Your comments about improving training and communication will help our hotel management to address the issues with emergency evacuation. The...

Lexington, Massachusetts
Reviewed 16 January 2017

We stayed here in December over Christmas for a few days. The place is close to the Orlando Eye and Sealife Aquarium, Madame Tussaud's, all in the same complex. It is just under a mile's walk from the hotel, so can be done on foot. Anyway, back to the hotel.. The check-in was lacklustre, even being a Gold/Platinum/whatever member does...

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2Thank globetrottheworld
IHGService, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Hello globetrottheworld! First of all, thank you very much for your recent stay at our Crowne Plaza Orlando Universal, FL. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Region: United States > Florida > Central Florida > Orlando
Price Range: €123 - €223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Orlando Universal 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Travelocity and Jetsetter so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Crowne Plaza Orlando Universal Florida
Hotel Style:
#45 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Orlando Universal staff and other travellers.
49 questions
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Romford, United Kingdom

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Questions? Get answers from Crowne Plaza Orlando Universal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 12th floor is a "quiet zone": no kids. Great for business travelers. Not so good for families.”
 of 5 bubbles charlessd2015, 13 Feb 2017 | Read review
“Our room overlooked a car park, but with the plam trees and gardens it was a pleasant enough view and most importantly it was quiet.”
 of 5 bubbles celia_pankhurst, 4 Jan 2017 | Read review
“Up high is quiet”
 of 5 bubbles FrauMac, 3 Jan 2017 | Read review
“Avoid this hotel if you want a good room”
  • Bed
  • Mini Fridge & Microwave
  • Television and Dresser
  • Bed
  • Stained Carpet
  • Beat Up Mini Fridge
 of 5 bubbles MelissaS62, 3 Jan 2017 | Read review
“Junior Suite, has the benefit of a fridge which is great for keeping drinks cold.”
 of 5 bubbles kay02, 2 Jan 2017 | Read review
5 of 5