We stayed here for 3 nights before going on a cruise so we could spend 2 full days at Universal Studios and Islands of Adventure. Having been to Disney and Universal before many times we knew that we would hardly ever be in the room but did see a couple of negative reviews before travel, but the price was so good and included a Pool, Free Wi-Fi, Free Breakfast and Free Universal Shuttle service! When we arrived tired after a long flight and jet lag we were greeted well and our room with two large double beds were ready and the air-con, although a little noisy was already on which was lovely. Morning 1 woke up at 5am due to jet lag, we had bought 1 hour early 2 day/2 park entry tickets to universal so asked for directions to walk. It was a 20-25 minute walk in cool weather over a safety bridge and through some lovely scenery once you get part the first Universal Studios sign. We spent the whole day there and due to the amount of walking all day we used the Lyft app to get back to the hotel for under $10, later we walked to a bar around the corner and had a nice meal. Day 2 we slept in longer and this time had breakfast. It was ok, it had juices, cereal, the waffle maker was out as was toast, fruit and yoghurt. We then got the free shuttle to Universal at 09:30, this time we walked to Universal’s Portofino hotel for drinks around lovely scenery and had a meal at their Italian restaurant on site (it wasn’t good at all) and then walked back to La Quinta Day 3, Breakfast again was ok, then we took a Lyft to our Cruise Ship. I would stay in this hotel again and will do the next time we want to spend some time at Universal or I-Drive area Pre-Cruise…
Last Sunday, my fiancé and I checked in to this property for a 6 night stay. Upon entering the room it smelled of mildew and mold. We check the room as we do with ALL hotels to ensure there are no bugs or health concerns. We found the floor was EXTREMELY dirty, stains on the mattress, mold in and around the outlets (which didn’t work) a tub stopper which was broken and black mold around the tank of the toilet. We began looking at alternative places to stay but then after walking around the area for 40 min or so with no luck we thought maybe it was just a bad room and we should give them another chance. We went back to the front desk and told them what we discovered. They stated “well what do you want us to do?” I told them to either give us a refund or give us another room. He decided to give us another room which happened to be right next to the previous one we were in. When we entered this new room we were smacked with the same moldy smell, the same dirty floors, and the same disgusting mold around the toilet. At this point, we were done giving the benefit of the doubt and started looking somewhere else no matter the cost or drive. We went back to the desk and told them that the second room was just as nasty as the first and that we are done trying and to give us a refund. The guy told us he would refund the 5 nights but needed a manager to authorize the first night. He told us he would have them do it tomorrow. In interest of keeping this a little shorter, we received no calls from the property all week. We called everyday asking, pleading, begging a manager to call us back but everything was set on deaf ears. We even emailed the GM to which we never received a response (even to today) Finally, when I called on Friday I was “allowed” to speak to the manager about the refund and share our criticisms of the rooms. She told us that we were not getting a refund because we “used the room” which is absurd since we merely checked the room for cleanliness. Not to mention, the front desk never informed us that trying a different room would incur charges (as in we wouldn’t get the refund) the expectation was, at least according to the manager, that we were supposed to walk in, not touch anything and assume it was clean. THANK GOD we didn’t. The manager then told me that the room “did not meet your preferences and that’s okay”. No apology for the conditions and no responsibility taken. I told her that cleanliness is a standard and not a preference. No one had the decency to call us back, tell us the refund of the one night would not be refunded, or even attempt to listen to our concerns. The GM apparently made the decision to deny our refund based on his staffs word without any input from us which shows extreme bias and a disregard for the customers. Finally, the manager told me what she could do is talk to the GM and have him call me. I’m writing this review over a week later from when this began and still have not heard anything. The GM appears to either lack professionalism, common sense, or both. To not even have the respect to call a customer back is unacceptable and cowardice. Additionally, for ever other manager there to brush us off as if we don’t matter is inexcusable. Not to mention the condition of the rooms which is appalling. This matter could have been easily resolved on that Monday is the management would have had the courtesy and decency to DO THEIR JOB. I have since contacted corporate to hopefully help others not run into the hell we did. PLEASE PLEASE PLEASE save your vacation from disaster and DO NOT BOOK HERE. Our vacation was nearly ruined because we had to fight with these clowns all week. Something that should have never been an issue from the beginning. It’s not difficult to pick up a phone and call a customer and it’s even easier when there are four managers. It is easy to tell that Jay, the GM, and the rest of the management team there simply do NOT care about the well-being and health of their guests.…
The hotel is ok ! worth the price we paid. very well located, you can walk to Universal parks if necessary! A fair breakfast. The staff is super nice, everyone speaks Portuguese (important for Brazilian tourists). In particular I want to thank Regina (the breakfast area attendant) she is a sweetheart! negative points: carpet and floor in the room very dirty and the air conditioning makes a LOT of noise. but nothing that interferes with the trip.
The hotel is lovely! The rooms are big and was perfect for my 3 people family. They changed our towels and got our rubbish whenever requested. The breakfast is also really good, options like egg, waffles and toast. Special shout out to Priscila who's a lovely member of staff. Thank you all for making our stay so special :)
Kind of gross to be honest. Smelt funky in the halls. Rooms weren’t bad tho, they were clean. Oh but one of the staff acted like I was stupid when I wanted peanut butter. Don’t act like you don’t have it because it was there the day before and two days after. I know you have it, I don’t get why no one would give it to me. The elevator was slow and shaky and stalled when it opened which scared me because I don’t like elevators and I kept thinking it was stuck.
We had never stayed at this location before but we have another one booked for October. This is one of the best places to stay when you’re looking for a comfortable room after a long day at the parks.
Nice hotel Good fresh coffee all day Small pool Great staff Only one shuttle a day to universal Easy parking Wendy’s within walking distance Good all round basic hotel near Universal Lots of restaurants and shopping in 5 mins drive
Excellent check-in Process. Great staff. Morning check out with breakfast was outstanding . I can recommend this facility to everyone. Very convenience to Universal Studio with free provided shuttle service. Thank you
It was overall good stay. Place is close to Disney parks. They even have shuttle to Universal studio. Breakfast was good. Check-in/ check-out was easy. Place is close to lot of restaurants. Airport is about 15 mins drive from the hotel
We stayed for our anniversary trip to universal and to go to a concert at Amway Center. The value is great. They have breakfast every morning and check in and check out process was easy. Also for the Veterans there is reserved parking which is greatly appreciated and deserved. Will stay here with our kids next time we come to Universal.