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Got rained out of pool use. Usual comfortable rooms with excellent amenities. One needs a roadmap to avoid ending up on the outside trail and locked gates preventing access to the beautiful pool. Probably will not try to return there. Room telephone did not work...More
1 Thank Ron R
Response from MarriottVacationClub, Customer Care Manager at Marriott's Lakeshore ReserveResponded 4 September 2016
Thank you for your review. We're disappointed to hear the weather detracted from your stay. We appreciate your feedback. We hope to exceed your expectations in the future.
The kitchen was nicely stocked and family room was nice although not really connected to the kitchen. We had a 3 bedroom condo - no elevators - had to haul bags up the stairs to two of the bedrooms. Security staff was great - brought...More
2 Thank Marie C
Response from Ryan V, Customer Care Manager at Marriott's Lakeshore ReserveResponded 25 August 2016
Hello Marie. Thank you for your review of Marriott's Lakeshore Reserve. We are glad you enjoyed your overall stay and thank you for your valuable feedback. We hope to have the pleasure of serving you on future Orlando getaways.
What I liked:
Pool with lazy river (my favorite, grab a float and a drink and ride all day), slide, unlimited towels (no towel officer making you take only 1), family friendly (but not loud and noisy) great updated rooms (granite, modern finishes, edge-to-edge glass...More
3 Thank tarheels3456
Response from Ryan V, Corporate Customer Care Manager at Marriott's Lakeshore ReserveResponded 25 August 2016
Thank you for the five-star review of Marriott's Lakeshore Reserve. We are happy to find you enjoyed your stay. We look forward to your next visit.
In preparing for this vacation, I probably read all the reviews here on TripAdvisor and went through the pictures multiple times so I knew what to expect when I got there. But still, I was impressed with the resort. This resort is not as large...More
2 Thank AJspop
Response from Ryan V, Corporate Customer Care Manager at Marriott's Lakeshore ReserveResponded 17 August 2016
Thank you for the five-star TripAdvisor review of Marriott's Lakeshore Reserve. It is thrilling to learn your summer vacation met expectations. We look forward to welcoming you back on future Orlando getaways.
Own a vacation share here (since it opened) but this is the first time we've used our share. Property smaller than we imagined and what the pictures seem to portrray. Resort wasn't packed when we were there, but I can imagine the pool/lazy river being...More
1 Thank IamFromNewYork
Response from Ryan V, Corporate Customer Care Manager at Marriott's Lakeshore ReserveResponded 15 August 2016
Thank you for your review of Marriott's Lakeshore Reserve. While we are glad you enjoyed your overall stay, we are sorry to learn there were some concerns encountered which detracted from your overall experience. Your feedback on these issues has been shared with senior resort...More