The hotel was close to park and the pool was great. Rooms were clean and roomy. I wish there would have been a few more food options, but there were enough to choose from without having to venture outside the hotel.
Clean rooms,courteous staff,and amazing shuttle service. All made our stay incredibly awesome!!! The pool was amazing with music a sandbar and all in all such a friendly atmosphere. All the people we met were very cordial
We stayed at SurfSide for two weeks, as a base for the universal and Disney parks. We were really impressed with the quality of the hotel. Everywhere was spotlessly clean and staff were very polite and friendly. Our room was very spacious and the beds were comfy. Bathroom was great and staff replaced towels every day! Rooms are air conditioned and have a mini fridge which was really helpful. The only mild issue I had with the room was the lack of hanging space for clothes, so most of our clothes stayed in our suitcases for the two weeks. Pool area was great and very clean, shuttles to the parks were reliable and ran very regularly. Restaurant did good food (canteen style) and the pizza room delivery service was really tasty. Something for others to be aware of is the lack of transport between universal hotels and Disney parks. As they are direct competitors they don’t run shuttles etc between so we paid for a lyft each day we did Disney (wasn’t too expensive and made life really easy, just something to be aware of for anyone working out a budget!).…
The room was clean and very spacious. Very close to the parks and frequent buses. Great pool and bar and the restaurant also served some great food. Amazing holiday and will definitely book here again.
Hotel staff were very pleasant, however the unwanted guests in our bathroom area not so much! When I first when you the front desk they sent engineering with a house keeper, they sprayed the entire sink area with Finito from Ecolabs! Told us that they wouldn’t be back then stated there was a crack under the sink in the wall that they probably went through! Spent next couple hours in the guest laundry room washing clothes that had been in the bathroom! When my son went to the restroom in the morning there was one climbing the door this one bigger than the last one! So I went to the desk after texting the hotel contact number that they were back, at this point the manager moved our room to the other side of the hotel but now I am still worried about taking them home! Ugh I know all hotel chains are required to perform monthly sometime even weekly pest control measures and now they even advertise about extra cleaning because of Covid on there websites! I call BS…
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