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Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

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14500 Continental Gateway, Orlando, FL 32821-5100
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 19/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Updated 19/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#231 of 385 hotels in Orlando
Location
Cleanliness
Service
Value
The Holiday Inn Resort Orlando Suites Waterpark is a Walt Disney World Good Neighbor Hotel and the only all-suite Holiday Inn Resort at the entrance to the Walt Disney World Resort. We are located in the heart of the Orlando tourism district on 24 acres just one mile from the Walt Disney World Resort. The resort is also near many of the other popular attractions including Universal Orlando Resort, SeaWorld Orlando, Orange County Convention Center and the International Drive entertainment district. Our family resort features 777 spacious 1, 2, and 3 bedroom family suites. You will enjoy our many great amenities which include our Lagoon Pool and Waterpark, complimentary shuttle service to the Walt Disney World Resort, Bank Heist Laser Challenge, 9 hole mini golf course, Arcade, Kids Splash Pad, Fitness Center, outdoor basketball courts, kids playground, Family Movie Night, wireless Internet and other resort activities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Children's television networks
Public wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Water park
Waterslide
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Business Centre with Internet Access
Meeting rooms
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Kitchenette
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Separate living room
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
11Restaurantswithin 1 km
1Attractionwithin 1 km
2028Reviews548Q+A100Room tips
Traveller rating
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Amanda C wrote a review 3 Jul
1 contribution
This place sucked. Their food sucks. They have like 100 chairs by the pool and they book over a 1000 people. There’s not one spot open in the pool or on the slides for you to go on. Can never find an open chair or even a space to sit on the floor. They did not plan this place at all. They need to get more chairs / pool space if they want to book that many people at once. My daughter cried every day we were there because there was never any room for us. The food was WAYYY too much money for what you got. One sub with NOTHING else was 15$ - no drinks. No chips. Nothing. The rooms were not very clean, and for a “suite” they were rather small. I don’t recommend this place at all.
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Date of stay: July 2022Trip type: Travelled with family
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 4 days ago
amandacY5668CS, thank you for your review. On behalf of our entire team, we sincerely apologize for not meeting your expectations with our food and poolside area. Thank you for sharing your observations as we continually strive to improve our guest experience. We value your patience. We were also disappointed that you felt the food price did not meet your expectations. We make every effort to be priced competitively. We are evaluating the concern you had with the cleanliness of your room, as we are committed to offering better service for our guests. We hope to have another chance to provide you with the outstanding hospitality you deserve. Best regards, Hotel Management
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Julia P wrote a review 2 Jul
2 contributions2 helpful votes
I am very glad we went despite all of the negative reviews. I’ll address a few things that I read that concerned me. 1. Our room was not dirty at all. It was very clean and comfortable. There is no door on the bunk bed room but just wear your kid out enough that they don’t care and just pass out. 2. The food was very good! The breakfast buffet had everything. Eggs, bacon, turkey bacon, sausage, burritos, quiche, eggs, pancakes, waffles, muffins, coffee, juice, milk, fresh fruit. I didn’t have an issue spending the $24. The burgers and tenders by the pool were great too. 3. The crowds. We checked in on a Thursday and had an amazing time Thursday and Friday. Saturday got super crowded. We were checking out that day so we spent some time in the pool and were happy to leave around lunch time. It was still fun but I know what it means when there are that many people in a pool and no line at the bathroom. 4. Check in took a bit but I think we came right at shift change (5pm) I wish they opened the kids splash pad before 11 but it wasn’t a big deal. If you’re boujie and looking for a Ritz type experience, this isn’t for you. But if you’re like us and just want a few days away for your kid to let loose, this was great. We will 100% be back. Picture is the view from our room.
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Date of stay: July 2022Trip type: Travelled with family
2 Helpful votes
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 4 days ago
julialpluta, thank you for the review of your stay at Holiday Inn Resort Orlando Suites - Waterpark. We are pleased you loved our clean rooms, delicious food, and breakfast. We also appreciate you mentioning our pool. We look forward to welcoming you back soon. Best regards, Hotel Management
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LuckaW421 wrote a review Jun 2022
Fort Myers, Florida1 contribution
...I've recently stayed at this hotel and my stay was not pleasant. There were so many issues with my room. 1. No drinking cups. 2. no coffee cups. 3. no regular coffee- only decaf. 4. Light above the sink was not working. 5. Ceiling fan in the bedroom worked only at high speed. 6.No ice in the ice machine and finally NO hot water - that was very upsetting considering my son and I spent all day by the pool and we needed to shower. When I called the front desk to find out if the hotel was experiencing a hot water issue, the agent said I'm sorry and that was it. No solution has been offered to me. No compensation has been offered. I will not ever return to this hotel or recommend it to anyone.
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Date of stay: June 2022Trip type: Travelled with family
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Thank you for taking the time to share your review. Please accept our sincere apologies for not meeting some of your expectations and the concerns you encountered in your room. We have taken additional note of your concerns regarding the service and the maintenance issues. We will review this with the appropriate individuals, so similar problems do not reoccur going forward. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Best regards, Hotel Management
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mully4235 wrote a review Jun 2022
Alpena, Michigan30 contributions4 helpful votes
I don't even know where to begin. Staff was nice. Kids enjoyed the pool, but the pools didn't stay open late enough. Every hotel I have ever stayed at the pools closed around 11pm to 12 am. These closed at 9, and the slides closed at 7. Our first room was literally on the opposite side of the hotel. That's ok, someone has to stay that far away. The elevator closest to us was broken the whole week were were there so we had to walk further away to the next closest one. All the elevators in this place are in need or some serious help. I did not feel safe in any we were in. Being as far away from the lobby as you could get was fine (the pool at that end was actually quieter and warmer) until our key card decided not to work. After the walk a mile down to the lobby we got a new card. Also requested a blanket while in the lobby because there was no phone in our room (no coffee maker either and the fridge didn't get that cold). There was also a nasty ketchup? stain on the ceiling. We had requested an extra blanket one night but 24 hours later it still hadn't shown up. That was ok because when we got back to the hotel after a long hot day of walking we discovered our air wasn't working. The maintenance man looked at it and apparently couldn't fix it so we ended up switching rooms at 1 in the morning. At least they finally brought our blanket by then. Not even 20 minutes later an employee showed up to make sure we had moved out of our first room. All of our stuffed had been previously unpacked and a family of five with children there for a week has a lot of stuff to repack. Not to mention the younger kids were already sleeping. 20 minutes is NOT enough time to make sure we had left the room! New room was right by the lobby. And this one had a phone and a coffee maker! It did not however have an ice bucket. No one would answer the phone so my husband walked to the lobby and requested one. Not counting on it coming soon, he cut up a soda bottle to use as one. Shockingly the ice bucket arrived after he got ice (a long way away) in the soda bottle. The ice bucket had no lid or plastic bag but whatever. The second half of our week no one came to empty our trash or give us fresh towels. My husband was told to call on the phone to request towels, but in several days someone only answered the phone once. The food at the Lakeside Cafe was expensive and horrible. The kids may eat free, but it was literally just a hot dog (or chicken strip) with lemonade. No fries, no chips, nothing. Just a single hot dog. The only thing that was partially good was the mashed potatoes. All of us were hungry when we left. Maybe the hotel is just understaffed like the rest of the country. But if that's the case, then maybe they shouldn't book as many rooms if they can't handle it. Also, hidden fees and parking are OUTRAGEOUS! We were charged an extra $500 that we didn't know we were going to be charged! Hotel is in bad need of maintenance and updating (which it looks like they are updating some) and in major need of some extra staff. At least most of the staff are friendly. And in need or some deep cleaning (floors made our socks black). There were a ton of other little things, but I just don't feel like writing anymore.
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Date of stay: June 2022
Rooms
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Service
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Mully, thank you for evaluating your stay and sharing your review. We are sorry for the issues you encountered with the initial room. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the several issues you outlined while here. We can assure you that what you experienced is not acceptable by our standards. We are taking appropriate steps to ensure future guests do not encounter the same issues, as we are committed to providing every guest with a wonderful experience. Thank you again for your valuable feedback, as this helps us to improve the experience for future guests. We hope you will change your mind and give us another opportunity to provide you with the excellent experience for which we are known. Best regards, Hotel Management
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Janeen P wrote a review Jun 2022
1 contribution
First off all the service at the front desk by Joanna was exceptional! She was amazing! Very thorough and so nice! The place is awesome! Great rooms with lots of space. Water park is super fun! Will definitely be coming back!!
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Date of stay: June 2022Trip type: Travelled with family
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Janeen, thank you for choosing Holiday Inn Resort Orlando Suites - Waterpark and for your perfect rating. We are thrilled to learn that you thoroughly enjoyed our spacious accommodations and the outstanding service provided by Joanna. We do appreciate you for highlighting our waterpark, and a memorable experience. It was a pleasure hosting you, and we look forward to welcoming you back. Best regards, Hotel Management
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Joel Alexis M wrote a review Jun 2022
1 contribution
You can see everything in here… mothers smoking cigarettes front their kids literally spitting the smoke in their face, teenagers smoking weed at the stairs, the charge me around $365 for parking… if you arrive after 10…. Is not parking available close to your building… you have to park in the employees parking and you have to walk like 5 minutes back to your room, I ordered something from Amazon and in the all said the package was delivered and given to someone at the front desk… you know what??? They told me the don’t have any package at the front desk… I has been in several hotels and this is the first time that I had this nasty experience… My score for this hotel 1 to 10 is -1,000
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Date of stay: June 2022Trip type: Travelled with family
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Joel, it indeed is discouraging to read your comments and know we let you down. It is never our intention to disappoint our guests, and we regret the displeasure you had. Your feedback and patience in these matters are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Best regards, Hotel Management
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Gina H wrote a review Jun 2022
1 contribution
this is not a resort, they have the worst food, disgusting food, and the resort fee is OUT OF CONTROL HIGH for nothing. The pool didn't even have chairs to accommodate guests. The employees of the resort do not have a clue as to what they are doing. We could have stayed at ANY resort in Orlando for for less. DO NOT STAY HERE----WASTE OF MONEY.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip: extremely high resort fee
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 2 weeks ago
Thank you for being our guest. We regret not meeting some of your expectations regarding the resort fees. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Please accept our apologies as well as every assurance that we will address your concerns. We are known for our attention to detail and excellent hospitality, so we are genuinely disappointed this was not your experience. Thank you again for your feedback, and we do hope you will reconsider and stay here again should your travels bring you back to our area. Best regards, Hotel Management
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lcharleen wrote a review Jun 2022
Liverpool, United Kingdom6 contributions3 helpful votes
This hotel is a dump stayed 2 weeks room never got cleaned once just open the door put new towels had to pay 800$ once I landed to use there pool and stuff which this should be in with the price I paid for the 2 weeks stay hotel needs a full revamp scruffy never even got a bottle water in the fridge and the price stuff to buy in the hotel omg Disney was cheaper if u are on a long stay go the Walmart 8dollers for bottle smart water 9dollers for pint beer pool is to small always chocker entertainment by the pool was a joke like the chuckle brothers rubbish never even had my bed change in the two weeks stay this is like a upgrade pontins don’t book this hotel if your coming from England it’s a tip
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Date of stay: June 2022Trip type: Travelled with family
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 2 weeks ago
lcharleen, thank you for taking the time to evaluate your stay. We are sorry that some of our services were not available during your stay and we will certainly share your opinions regarding the price of your visit appropriately. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your feedback, and we do hope you will reconsider and stay here again should your travels bring you back to our area. Best regards, Hotel Management
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Jeeves R wrote a review Jun 2022
1 contribution
My family and I visited several of the Disney parks in Orlando. Traveling with multiple kids is always difficult, but Maria D. made our trip so smooth. She gave us great recommendations, helped us with the timing for shuttles, and went above and beyond to ensure our dietary restrictions at the restaurant were met-- even bringing out the Chef to discuss making us alternative food. She even made sure my daughter got her face painted. Thank you Maria!
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Date of stay: December 2021
Rooms
Service
Sleep Quality
Room Tip: If you're traveling with kids, get the room that's connected to a kid room with bunk...
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 2 weeks ago
Jeeves, we appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with Maria. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Resort Orlando Suites - Waterpark whenever your travels bring you to our area. Best regards, Hotel Management
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Wolfgang wrote a review Jun 2022
Wolfratshausen, Germany126 contributions60 helpful votes
As a high tier status member, I'm staying a lot at IHG properties. However, this Holiday Inn resort cannot be recommended by us. We liked: - the location to the parks - the smaller Oasis pool To mention: - the free shuttle to the park is a joke; need to be reserved 24hrs in advance as we were told and is scheduled for very few times a day only; so we ended up with Uber and driving ourselves - the water park is super crowded; beyond capacity to have any fun; - the hotel staff is generally not helpful and not even very friendly; an awkward exception in the disney area and with most IHG hotels; - room cleaning is also a joke; full service after 5 days is not an acceptable standard for this hotel class and price; light service was very bad, i.e. no fill-up of coffee or other amenities and towels just have been "thrown " into the room; not even the trash bags have been properly put into trash baskets
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Date of stay: June 2022Trip type: Travelled with family
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 3 weeks ago
Thank you for evaluating your stay and sharing your experience. Please accept our sincere apologies for the frustrations you experienced with the waterpark and the service issues you outlined. We have shared your feedback with the appropriate individuals to ensure such concerns are not repeated. We are always looking for opportunities to improve our guest experience, so we are grateful for your patience. Thank you again for mentioning how much you enjoyed our location and the time spent by the pool. We hope to have the opportunity to better your stay, should your travel plans bring you back to Orlando again in the future. Best regards, Hotel Management
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PRICE RANGE
US$144 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nickelodeon family hotel nick, nickelodeon family resort nick, nickelodeon hotel orlando, holiday inn orlando, nick hotel orlando, orlando holiday inn
FORMERLY KNOWN AS
Nickelodeon Suites Resort
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
777
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Frequently Asked Questions about Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Which popular attractions are close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Nearby attractions include IllumiNations: Reflections of Earth (1.0 km), Dip Travel (1.1 km), and Champions (0.4 km).
What are some of the property amenities at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Conveniently located restaurants include Mikado Japanese Steakhouse, Latitude & Longitude, and Siro Urban Italian Kitchen.
Are there opportunities to exercise at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel have any great views?
Yes, guests often enjoy the lagoon view available here.
Is Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.