Clean hotel and convenient location. Uber and Lyft were fairly cheap to all the usual attractions including Disney and there’s an outlet mall less than 5 minutes away. The breakfast was subpar and they served the same thing everyday, so by day 3, I was over it. I had one bad experience with a staff member over charging for items in the marketplace overnight. I would stay here again if in a pinch but it wouldn’t be my first choice. There’s a Hilton Doubletree right down the street that I’ve stayed at before and had a MUCH better experience.
The pull out sofa was super uncomfortable but the beds themselves were great. Rooms were clean, and customer service super friendly. I had mentioned at booking that I was traveling with children who were going to experience Harry Potter World/Universal for the first time. They put us in a room that had an amazing view of universal and even added a photo of Harry Potter for us. It was such a nice extra touch.
Great Hotel, close proximity to Universal Studios. Clean rooms, best complimentary breakfast buffet, relaxing pool and bar area, very friendly customer service reps. Limited free shuttle to Universal-3 times in the morning and 3 in the evening. Be sure to reserve early for morning rides. We really enjoyed this hotel!
This hotel was great! It was nice and clean. The breakfast was great, hot breakfast with many options. The staff was super friendly and helpful. The bartender and cook were super nice as well. We had an issue with one of our meals being prepared wrong. They remade it and took 30% off our bill which was above and beyond in my opinion. They offer a free shuttle to Universal. The walk from the hotel to gates is about 30 minutes. I highly recommend this hotel and would definitely stay here again.
The location is perfect; literally across the street. Staff was wonderful; they went above to make sure my son had a great birthday. Hotel was clean, and the pool area was well maintained. Kids had a great time!
Very nice Hotel. Clean and functional! Very comfortable beds. It is a perfect hotel for Themepark Travelers! You get a Bus Transfer what was very helpful. Breakfast is solid. Not the biggest choose but good!
Overall our stay was great. Nice hotel, nice rooms, really nice to have a fridge and kitchen, and it’s walking distance to Universal. Breakfast is included too which is a nice perk. Staff was very friendly.
Friendly staff. Yummy breakfast. So so clean! Our room was huge (had the kitchenette). The pool Was beautiful. Also, a great location for getting to Universal (5 minutes) or Disney (15-20 minutes). We will return!
This was a brilliant place to stay in terms of comfort, service, location and price. A simple, contemporary style hotel with lots of space, a nice pool area and one of the most comfortable beds I've ever slept on. Breakfast in the morning was great, with some hot options, bagels, fruit, cereals and juices, plus a great filter coffee. The room itself was clean, simple and as I mentioned before had a ridiculously comfortable bed. The only fault I could find was that the shower pressure was shockingly bad, no idea if this was every room or just ours. The location is fantastic - a 10-15 min walk over to Universal or you can use their complimentary bus service (make sure to book in advance the day before). Service is excellent as well - staff always willing to help and big smiles on their faces. The price was reasonable for this area and great value in terms of the quality and offering of the hotel. Highly recommend a stay here.…
Cleanliness, service, quality, price, comfort… all of it! 5 stars to me! Even the breakfast went beyond expectations! I’ll definitely be coming back to this hotel, I’m actually a FL resident and was only staying for a few days as a trip with my wife to Orlando, the fact that I live couple of hours away and I wouldn’t have a problem staying in another environment other than my home speaks volumes of this place.