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We arrived on Christmas evening. First of all, thank you to the staff who showed up on what must have been a very busy day. Even though no one else was checking in when we arrived, it seemed that the front desk staff was worn...More
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 22 January 2014
We were disappointed to hear our front line team did not deliver an enthusiastic welcome, as this is not the normal guest service we strive to deliver. And we were sorry to hear you did not get a good nights sleep. We do...More
We checked in here at the last minute after leaving the regular Holiday Inn down the street. This hotel was VERY clean, even the mattresses were sealed up. The air quality was great, the room cooled off quickly, the beds were okay for a short...More
1 Thank Alexa_Faulkner
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 19 January 2014
Thank you for choosing our Holiday Inn Express. We appreciate the nice review, and thank you for staying with us again on your return trip through Orlando. Thank you for being an IHG Rewards Member!
Within thirty minutes of checking in and settling the kids down to rest after a long drive, the beds were swarming with bed bugs. All six of us had to strip down in the lobby bathroom to get them off of our clothes. We were...More
18 Thank tshb25
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 16 January 2014
We sincerely again apologize for the trouble you experienced during your stay. We've already spoken, but I wanted to let you know that we are available for you if there is anything else we can do to help you. I have received your email this...More
Chose this holiday inn over the other one across from Universal because it was cheaper and had great reviews about the service. And we were so pleased! We had a king suite which was on the smaller side for 2 people but we weren't there...More
2 Thank littlesuz
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 8 January 2014
Thank you for sharing your experience. Doris and Ahmed will be happy to hear you mentioned them by name and we are pleased you enjoyed the stay. We hope to see you again!
I don't usually write reviews, but my boyfriend and I just had an amazing stay here. I'm going to keep it short and simple and outline the top 5 things about this hotel (in no particular order).
1. Excellent Excellent location. The hotel is about...More
2 Thank TracyVegan
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 10 January 2014
Thank you for the 5 highlights you experienced during your stay at our Holiday Inn Express. We are so excited to hear your stay was amazing! Lucas was very happy to read the review as was the rest of the team. Thank you and we...More
Response from jmmiller123456 | Property representative |
We normally have enough parking available in our hotel parking lot. If by chance the lot is full please check with the front desk and they can direct you to optional parking. Have a good day.