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I’ll start off by saying we always stay at a Holiday Inn no matter where we vacation at. We’ve always had wonderful things to say about the hotel, however not this time around. This was by far the WORST stay we’ve experienced. First of all,...More
Thank Ashley W
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded today
Thank you for sharing your comments from your recent stay at our Holiday Inn Express. It's unfortunate that you had this experience during your stay. Please be assured our maintenance team will look into a solution for any gap in the doorway, plus...More
My husband, daughter and 3 grandchildren stayed here a couple days over Easter and Spring Break 2018. My husband and I had the executive suite and the grandchildren with their mom were in a double bed room across the hall. I found the hotel to...More
2 Thank layneb613
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 7 April 2018
Thank you for staying at our Holiday Inn Express. We appreciate the nice review and happy that your family enjoyed the stay. We do have several restaurants within walking distance of the hotel that include the two you mentioned, plus Miller's Ale House, Border Grill...More
I can't say enough good things about the accommodations. The hotels shuttle and free breakfast made our couples trip to Orlando affordable, comfortable and well exceeded our expectations. The room we had was spacious and modern. We would definitely stay here again and I would...More
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 3 days ago
Thank you for the recommendation! We are pleased that our hotel met your expectations and we hope to see you again. Thank you for taking the time to write the survey. Have a great day.
Nothing special here, except a large room with two small double beds. Microwave, and Kurig, but no tea. When entering the room, after a late flight arrival, freezing as AC was set to 60 degrees. Had to put the heat on to get ir warm...More
Thank Jack R
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 4 weeks ago
It’s unfortunate you had this experience. Our Holiday Inn Express is newly renovated and we do offer the free hot breakfast buffet served from 7-10am Saturday and Sunday and 6:30-9:30am Monday through Friday. Our guests do walk to Universal and I will inquire...More
The hotel is situated further than I expected to the Universal Studio. You will either have to rely on the shuttle the hotel provides or car riding services. The not so frequent shuttle service also put some constraints when you go to the park during...More
Response from jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios OrlandoResponded 3 May 2018
Thank you for choosing our Holiday Inn Express to host your stay in Orlando. We do apologize for any issues you experienced with the free shuttle to Universal. Thank you for sharing the tip to pick up a boarding pass early in the...More
Response from jmmiller123456 | Property representative |
We normally have enough parking available in our hotel parking lot. If by chance the lot is full please check with the front desk and they can direct you to optional parking. Have a good day.