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Hard Rock Hotel at Universal Orlando

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Traveller (3313)
Room & Suite (744)
Pool & Beach (384)
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Overview
  • Excellent63%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“express pass”(950 reviews)
“water taxi”(712 reviews)
“city walk”(955 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
9 Jul10 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,627)
There are newer reviews for Hard Rock Hotel at Universal Orlando
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8,625 results
Traveller rating
5,171
2,092
789
366
207
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5,171
2,092
789
366
207
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2,101 - 2,105 of 8,625 reviews
Reviewed 23 August 2016

Looking at the marketing it seems that this hotel is going to wow you & make you feel special. In reality its just about a 3 star hotel, rooms average, amenities average, nice pool but only 3 foot deep, big speakers on stage with a...More

Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank 168marcusn
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 1 September 2016

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will...More

Reviewed 23 August 2016

Linked as a Universal Hotel but don't be fooled, you don't get tickets or any info from hotel, seperate kiosk and desk for park stuff with hours ending long before you arrive. Total of 4 places to pick up and retrieve park passes, dining etcMore

Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Angela C
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 24 August 2016

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. We hope...More

Reviewed 23 August 2016

The hotel did not come up to expectations of other hotels we have stayed in around the world. The room was very average for a superior room. The food in room service was terrible and the swimming pool was basically a paddling pool area.More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank S4153HPjohnd
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 1 September 2016

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will...More

Reviewed 22 August 2016

This hotel is the closest hotel to Universal Studios/Islands of Adventure/City Walk. We had booked and prepaid for one night for a Pool View room. When we checked in a 4:30pm our room was not available and they had "NO IDEA" of when it would...More

Thank Jp105-13
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 24 August 2016

Thank you for choosing the Hard Rock Hotel at Universal Orlando during your recent visit to Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. We hope to welcome you back again...More

Reviewed 22 August 2016

The Hard Rock Hotel was perfect. The energy in the lobby draws you in and when we walked into our deluxe double queen room we were impressed. The room was immaculate and we had plenty of space for the four of us. Our view of...More

Thank parisgypsy
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 24 August 2016

Thanks for the rockin’ review. A quick stroll or water taxi ride places you right in the heart of the thrills at Universal CityWalk. Our signature Sleep Like a Rock bedding, and all new line up of rock n’ roll inspired in room amenities are...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$310 - US$570 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$310 - US$570 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3313)
Room & Suite (744)
Pool & Beach (384)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
ThompsonFamily190725
13 June 2018|
AnswerShow all 4 answers
Response from retrosmile | Reviewed this property |
Yes you will need a uk to usa adapter for the rooms there are however usb ports so you can charge a device of a usb (phones cameras)
1
Vote
Earthman83
1 June 2018|
AnswerShow all 3 answers
Response from Tim N | Reviewed this property |
Yep, you can check in early to get your keys which act as your express pass, your room may not be ready, but they let you leave your bags. Have a great time. Tim N
1
Vote
Ray S
30 May 2018|
Answer
Response from Tracyyounggunn |
Sadly you need to buy tickets separate I believe they used to give park tickets years ago but not now. Enjoy
1
Vote
Room Tips
"On was on the 3rd floor main check in area. Area was quiet and loved the easy access to my room."
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"Check out rock royalty floor and work out if the breakfast etc gives good value compared to other rooms"
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"If you have mobility problems, ask for a room near the elevators. It can be a long walk if you are in the..."
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"Chose on price. Spent our time out."
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